TSMSFI

ELDENGI
NEER

I
mpor
tantI
nst
ruct
ionsToFol
l
owPr
iorToVi
sit
 Lapt
oplanguageshoul
dbesettoEngl
ish,wit
hWi ndowOS.
 Consol
ecableshoul
dbewor ki
ngandshouldbecompati
blewi
th
devi
ceasperSoW andtask.

i
. Al
waystestt
hecabl
ebef
orev
isi
tandmakesur
eit
’si
nwor
king
st
ate.

i
i
. Alwayscar
ryspareconsolecabl
e(ci
scodev
icesbothf
orol
d
andnewdev i
ces,
Mer akidevi
ces,
ri
ver
beddevi
ces)andasper
devi
ceforassi
gnedtask.

 Mustbefl
uenti
nEngl
i
sh.Beconf
identandr
espect
fulwhi
l
etal
ki
ngt
o
r
emoteteam.

 Lapt
opshoul
dbef
ull
ychar
ged,
andal
way
scar
rychar
gerwi
thi
t.

 Phonewi
thi
nter
netconnect
ivi
tyandhot
spotcapabi
l
ity
.

 Car
ryEngi
neerTool
Kitwi
thal
ltool
s.

 Al
way
scheckal
lthet
ool
sonedaybef
oret
ask.

 Scopeofwor
kshouldbecl
earandi
ncaseofanyambi
gui
tyi
nformthe
TSMSteam r
ightaway
.Ourt
echni
calt
eam memberwi
l
lgetbackto
you.

Fol
l
owi
ngsof
twar
eshoul
dbepr
einst
all
edi
nlapt
opandmobi
l
ephone:
1.
Put
ty

2.
Teamv
iewer

3.
Webex

4.
Sky
pef
orbusi
ness

5.
Micr
osof
tteams
TSMSFI
ELDENGI
NEER

6.
Any
desk

Dressproper
ly.Don’
twearshor
tsandsneaker
s.Car
ryy
ourI
D(dr
ivi
ng
l
icenseandgov er
nmentIDCARDwi t
hyou.

I
nst
ruct
ionsToFol
l
owDur
ingVi
sitOrTask
Foreachtaskoneofoursuppor tengineerwil
lbeacti
veandonli
neon
What sAppforanykindofcommuni cati
on.Feelf
reetocal
lort
extthem i
n
caseofanyi ssue.
Pleasenotethatrealt
imeupdatesarev er
yimportantf
orourt
eam to
communi catewithendcl
ientf
orthat:

 Al
way
sbei
ntouchwi
thTSMSt
eam.

 Giveourt
eam updatesaf
terhal
fanhourormaxi
mum af
teronehour
aboutworkpr
ogress.

I
ncaseofmobil
enet
workissueonsi
teinf
orm TSMSinWhatsApp
gr
oupri
ghtawaysot
hattheycanar
rangethi
ngsaccor
dingl
y.

 Befor
est
arti
ngworkmakesuret
omat chthedev
iceSNandconf
ir
m
wit
hremoteteam f
ir
stORTSMSthenstar
twork.

Speci
fical
lyforVerizonandJ&Jt askpict
uresar enotall
owedt obecapt ur
e
duri
ngv i
situnl
essREaskedy outotakeandsend.Howev erInthatcase
i
nform TSMSr ightawaybecauset heywil
lletyouknowt hemeanof
communi cati
onf orthepictur
es.Theymaypr ovi
dey ouwithoff
icial
NSC
emailortheymaysendt hepict ur
esdir
ectl
yt oremot et
eam.Someofour
endcli
entshav especialrequi
r ementst
hatweneedt ofullf
il
l.

 Don’
tsendanypict
uresorf
il
et oremot
eteam oranyot
herper
son
ot
herthanourt
eam viaWhatsApp.
TSMSFI
ELDENGI
NEER

 Alwaysfol
l
owt
heREi
nst
ruct
ionsandbepr
ofessi
onal
wit
hREandsi
te
person.

I
ftheyasky outodoworkthati
soutofscopei
nfor
m TSMSri
ghtaway
t
heywillgetapprov
alf
orthat.Don’
tref
useREri
ghtaway.

 Alwaysstayintouchwit
hREv i
aWebExoronr emot
esessi
onand
repl
ytotheirquesti
onsassoonaspossi
ble.

 Dur
ingconsol
eaccesswhi
l
eREiswor
kingr
emot
elyst
ayneary
our
l
apt
opanddon’tl
eavethel
apt
op.

 Forl
ongert
aski
fyouneedbr
eakseekf
orREper
missi
onf
ir
st.

 Ourteam mostlysharest
hesepar
atesignof
fsheetswit
hy ouso
al
way scar
ryit
spr i
ntedcopyandbytheendoftaskgetthesit
e
per
sonssignaturesonit.

Mosti
mpor
tant
ly:

I
nfor
m TSMSwhenust
arty
ourway
.

I
fther
eisanydel
ayexpect
ed.

Wheny
ouar
ri
vedonsi
te.

Whenwor
kst
art
s
TSMSFI
ELDENGI
NEER

I
ncaseofanyi
ssueonsi
te.

Whenyouleavethesit
e.Wi
thwor
kcompl
eti
onst
atusas
successf
ulorunsuccessf
ul.

Don’tdi
spatchanyotherengi
neerony ourbehal
fwi
thouti
nfor
ming
ourteam .
Thismayleadtoseriousescalat
ionandmayaff
ectour
rel
ati
onshi
pwi t
hcli
entandwithy ouaswel l
.