Milkit Business Unit

MARKET COMPLAINTS LOG - YTD

Doc No: FS27-01 Revision: 01 Prepared by: FS Coordinator Approved by: Food Safety Teal Leader Revision Date: 15/03/2020 Page 1 of 1
CUSTOMER/CONSUMER DETAILS TRACEABILITY INFORMATION NATURE OF COMPLAINT RISK ASSESSMENT
Quality Contamination Packaging High/Medium Risk:
(Colour/ (Physical/ (Physical Initiate Investigation
SNo. DATE Customer/ Consumer Phone Number/ Production Batch Product Filling Details Of Quantity Taste/ Smell) Chemical, Damage/
Time on packet SEVERITY Low Risk: Contact Investigated By
Name Physical Address Date No Description Line Complaint of Product Biological) Mishandling Complainant

Refer to FS25 - Corrective Food Safety

1 09.12.16 APOLO 29.10.16 12 BN-250ML - 2 BLOATING 1 - YES MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

2 04.01.17 LOCAL MARKET 21.12.16 52 VN-250ML - 2 BLOATING 1 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

3 05.01.17 APOLO 22.12.16 55 BN-250ML Random 3 BLOATING 2 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

4 10.01.17 LOCAL MARKET 11.11.16 27 - 1 SOUR TASTE 1 YES - MEDIUM
Action Log Team

Food Safety
5 10.01.17 APOLO 21.12.16 52 VN-250ML 11:55/12:07/12:08 3 BLOATING 4 - YES - MEDIUM Feedback Given
Team

Food Safety
6 10.01.17 APOLO 12.12.16 43 ST-250ML - 2 LEAKING 1 - - YES LOW Feedback Given
Team

Food Safety
7 11.01.17 LOCAL MARKET 22.12.16 55 BN-250ML 01:23:00 PM 3 BLOATING 1 - Y0 - MEDIUM Feedback Given
Team

Food Safety
8 11.01.17 APOLO 22.12.16 56 BN-50MML 03:06:00 PM 1 LEAKING 1 - - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

9 12.01.17 LOCAL MARKET 22.12.16 57 BN-250ML 21:08-22:13 3 BLOATING 8 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

10 12.01.17 LOCAL MARKET 08.12.16 36 ST-250ML 12:32:00 PM 3 BLOATING 2 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

11 12.01.17 LOCAL MARKET 21.12.16 54 500ML 03:34:00 PM 1 BLOATING 3 - YES MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

12 17.01.17 APOLO 05.01.17 58 CHOC-250ML - 3 BLOATING 1 - YES MEDIUM
Action Log Team

Food Safety
13 17.01.17 APOLO 11.11.16 26 ST-250ML 02:54:00 PM 3 LEAKING 1 - - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

14 18.01.17 APOLO 12.01.17 72 BN-250ML 13:55/15:16 2 BLOATING 7 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

15 18.01.17 APOLO 09.01.17 65 ST-500ML Random 1 BLOATING 4 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

16 23.01.17 APOLO 12.01.17 72 BN-250ML 01:18:00 PM 2 BLOATING 1 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

17 24.01.17 APOLO 12.01.17 72 BN-250ML 13:22/13:44 2 BLOATING 3 - YES - MEDIUM
Action Log Team
 Food Safety
18 24.01.17 APOLO 20.01.17 85 ST-250ML - 2 LEAKING 1 - - YES LOW Feedback Given
Team

Food Safety
19 24.01.17 APOLO 64 ST-250ML Random 3 LEAKING 11 - - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

20 25.01.17 APOLO 23.01.17 87 ST-250ML Random 2 BLOATING 7 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

21 25.01.17 APOLO 12.01.17 72 BN-250ML 13:11/13:23 2 BLOATING 3 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

22 25.01.17 APOLO 10.11.16 23 VN-250ML Random LEAKING 7 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

23 25.01.17 APOLO 09.01.17 49 ST-250ML Random 2 BLOATING 10 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

24 25.01.17 APOLO 16.01.17 71 BN-250ML Random 2 BLOATING 5 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

25 02.02.17 LOCAL MARKET 05.01.17 59 CHOC-500ML Random 1 SOUR 2 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

26 02.02.17 LOCAL MARKET 19.12.16 49 CHOC-500ML Random 1 BLOATING 2 - YES - MEDIUM
Action Log Team

Food Safety
27 03.02.17 LOCAL MARKET 01.11.16 15 VN-500ML - 1 LEAKING 1 - - YES LOW Feedback Given
Team

Food Safety
28 03.02.17 LOCAL MARKET 02.12.16 32 ST-500ML Random 1 LEAKING 3 - - YES LOW Feedback Given
Team

Food Safety
29 10.02.17 APOLO 17.01.17 75 VN-250ML - 2 LEAKING 1 - - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

30 16.02.17 INTERNAL SAMPLE 12.01.17 72 BN-250ML 13:17-18/14:53-55 2 BLOATING 30 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

31 13.02.17 APOLO 10.01.17 68 VN-250ML Random 2 BLOATING 5 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

32 16.02.17 APOLO 10.01.17 68 VN-250ML 16:21-16:50 2 BLOATING 6 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

33 16.02.17 APOLO 10.01.17 68 VN-250ML Random 2 BLOATING 4 - YES - MEDIUM
Action Log Team

Food Safety
34 18.02.17 APOLO 17.01.17 75 VN-250ML Random 2 LEAKING 13 - - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

35 18.02.17 APOLO 12.01.17 72 BN-250ML 13:55/15:16 2 BLOATING 7 - YES - MEDIUM
Action Log Team
 Food Safety
36 20.02.17 APOLO 17.01.17 75 VN-250ML Random 2 LEAKING 9 - - YES LOW Feedback Given
Team

Food Safety
37 24.02.17 APOLO 17.01.17 75 VN-250ML Random 2 LEAKING 10 - - YES LOW Feedback Given
Team

Food Safety
38 26.02.17 APOLO 17.01.17 75 VN-250ML Random 2 LEAKING 10 - - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

39 09.02.17 APOLO 10.11.16 23 VN-250ML - 2 LEAKING 21 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

40 13.02.17 LOCAL MARKET 11.11.16 26 ST-250ML - 2 BLOATING 1 - YES - MEDIUM
Action Log Team

Food Safety
41 14.02.17 APOLO 11.01.17 69 CHOC-250ML Random 2 LEAKING 4 - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

42 14.02.17 APOLO 06.01.17 61 BN-50MML - 1 BLOATING 1 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

43 15.02.17 APOLO 18.01.17 78 CHOC-250ML 12:52/22:55 2 BLOATING 5 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

44 16.02.17 APOLO 01.11.16 14 VN-5O0ML 14:35/13:52 1 BLOATING 2 - YES - MEDIUM
Action Log Team

Food Safety
45 16.02.17 APOLO 12.02.17 71 BN-250ML 12:24:00 PM 2 LEAKING 1 - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

46 16.02.17 APOLO 09.02.17 64 ST-250ML 07:24:00 PM 3 BLOATING 1 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

47 16.02.17 APOLO 11.01.17 69 CHOC-250ML 11:44/12:34 2 BLOATING 7 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

48 17.02.17 APOLO 06.01.17 61 BN-50MML Random 1 LEAKING 2 - - YES LOW
Action Log Team

Food Safety
49 20.02.17 APOLO 11.02.17 70 CHOC-250ML 16:20/19:06 2 LEAKING 12 - - YES LOW Feedback Given
Team

Food Safety
50 21.02.17 APOLO 11.02.17 70 CHOC-250ML 16:20/19:06 2 LEAKING 6 - - YES LOW Feedback Given
Team

Food Safety
51 22.02.17 APOLO 17.01.17 75 VN-250ML Random 3 LEAKING 6 - - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

52 24.02.17 APOLO 13.02.17 73 ST-250ML Random 2 BLOATING 9 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

53 20.02.17 APOLO 09.02.17 66 ST-250ML 10:48:00 PM 2 BLOATING 1 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

54 24.02.17 APOLO 17.01.17 31 ST-500ML Random 1 BLOATING 3 - YES - MEDIUM
Action Log Team

Food Safety
55 25.02.17 APOLO 18.02.17 78 CHOC-250ML 21:14/22:33 2 LEAKING 5 - - YES LOW Feedback Given
Team
 Refer to FS25 - Corrective Food Safety
56 25.02.17 APOLO 11.02.17 70 CHOC-250ML 16:51/17:20 2 BLOATING 3 - YES - MEDIUM
Action Log Team

Food Safety
57 25.02.17 APOLO 09.01.17 66 ST-250ML 10:12:00 PM 2 LEAKING 1 - - YES LOW Feedback Given
Team

Food Safety
58 25.02.17 APOLO 23.01.17 86 ST-250ML 10:48:00 AM 2 LEAKING 1 - - YES LOW Feedback Given
Team

Food Safety
59 25.02.17 APOLO 17.02.17 76 VN-50ML2 15:01/15:44 3 LEAKING 4 - - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

60 25.02.17 APOLO 01.11.16 14 VN-500ML 14:34/14:48 1 BLOATING 2 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

61 27.02.17 APOLO 11.01.17 70 CHOC-250ML - 2 BLOATING 1 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

62 27.02.17 APOLO 12.01.17 71 BN-250ML - 2 BLOATING 1 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

63 27.02.17 APOLO 17.01.17 76 VN-250ML 14:51/21:43 2 BLOATING 5 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

64 28.02.17 DR. ARIF- INTERNAL 27.10.16 9 VN-250ML 02:49:00 PM 2 CHEMICAL TEST 4 YES - - MEDIUM
Action Log Team

Food Safety
65 28.02.17 LOCAL MARKET 06.01.17 62 BN-250ML 06:17:00 PM 3 LEAKING 1 - - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

66 28.02.17 APOLO 18.01.17 78 CHOC-250ML 21:35/22:46 2 BLOATING 8 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

67 28.02.17 APOLO 09.01.17 65 ST-500ML 11:23/11:29/11:30 1 BLOATING 4 - YES - MEDIUM
Action Log Team

Food Safety
68 28.02.17 APOLO 13.10.16 13 BN-50MML 18:06/18:08 1 LEAKING 2 - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

69 28.02.17 DG-FRIDGE 17.01.17 75 VN-250ML 01:12:00 PM 2 CHEMICAL TEST 1 YES YES MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

70 01.03.17 KATANGA 17.01.17 75 VN-250ML 13:44/13:55 2 BLOATING 9 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

71 01.03.17 KATANGA 17.01.17 75 VN-250ML 14:17/14:40 3 BLOATING 4 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

72 01.03.17 KATANGA 12.01.17 71 BN-250ML 11:59/13:03 2 BLOATING 3 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

73 01.03.17 KATANGA 12.01.17 71 BN-250ML 11:07/12:11 3 BLOATING 3 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

74 01.03.17 KATANGA 18.01.17 79 CHOC-250ML 17:01/17:03 3 BLOATING 3 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

75 02.03.17 KATANGA 18.01.17 79 CHOC-250ML 17:00/17:37 3 BLOATING 2 - YES - MEDIUM
Action Log Team
 Refer to FS25 - Corrective Food Safety
76 02.03.17 KATANGA 13.01.17 73 ST-250ML 10:47/12:26 3 BLOATING 6 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

77 02.03.17 KATANGA 13.01.17 73 ST-250ML 10:54/12:07 2 BLOATING 6 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

78 02.03.17 KATANGA 12.01.17 71 BN-250ML 10:39/13:02 2 BLOATING 2 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

79 02.03.17 KATANGA 14.11.16 28 BN-250ML 14:08/15:18 3 BLOATING 3 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

80 03.03.17 KATANGA 17.01.17 75 VN-250ML 12:41/14:45 2 BLOATING 14 - YES - MEDIUM
Action Log Team

Food Safety
81 04.03.17 LOCAL MARKET 24.10.16 7 CHOC-250ML 12:48:00 PM 1 SOUR 1 - YES - MEDIUM Feedback Given
Team

Food Safety
82 04.03.17 LOCAL MARKET 07.12.16 35 BN-50MML 13:40/49 2 WATERLY 1 YES - - LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

83 06.03.127 KATANGA 18.01.17 79 CHOC-250ML 15:57/16:22 2 BLOATING 15 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

84 06.03.127 KATANGA 12.01.17 71 BN-250ML 11:31/11:54 2 BLOATING 4 - YES - MEDIUM
Action Log Team

Food Safety
85 07.03.17 APOLO 10.11.16 23 VN-250ML 16:08/16:10 2 LEAKING 2 - - YES LOW Feedback Given
Team

Food Safety
86 07.03.17 LOCAL MARKET 06.01.17 61 BN-50MML 02:28:00 PM 1 LEAKING 1 - - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

87 08.03.17 KATANGA 12.01.17 71 BN-250ML 12:05/13:00 2 BLOATING 5 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

88 08.03.17 KATANGA 13.01.17 73 ST-250ML 12:43/13:01 2 BLOATING 6 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

89 08.03.17 KATANGA 18.01.17 79 CHOC-250ML 03:55:00 PM 2 BLOATING 1 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

90 08.03.17 KATANGA 17.01.17 31 ST-500ML 01:55:00 PM 1 BLOATING 1 - YES - MEDIUM
Action Log Team

Food Safety
91 08.03.17 LOCAL MARKET 06.01.17 61 BN-500ML 12:43/12:47 1 LEAKING 2 - - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

92 10.03.17 KATANGA 13.01.17 73 11:01/11:51 2 BLOATING 2 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

93 15.03.17 KATANGA 13.01.17 73 ST-250ML 02:46:00 PM 2 BLOATING 2 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

94 15.03.17 KATANGA 13.01.17 73 ST-250ML 12:46/12:54 3 BLOATING 2 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

95 15.03.17 KATANGA 12.01.17 71 BN-250ML 11:04/11:17 2 BLOATING 5 - YES - MEDIUM
Action Log Team
 Refer to FS25 - Corrective Food Safety
96 16.03.17 APOLO 17.01.17 76 VN-250ML 15:33/21:46 2 BLOATING 7 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

97 16.03.17 APOLO 81 BN-250ML 02:18:00 PM 2 BLOATING 1 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

98 20.03.17 APOLO 17.01.17 76 VN-250ML 15:33/21:46 2 BLOATING 7 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

99 20.03.17 APOLO 13.01.17 74 ST-250ML 15:17/16:00 2 BLOATING 4 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

100 21.03.17 APOLO 13.01.17 74 ST-250ML 01:01:00 PM 2 BLOATING 1 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

101 21.03.17 APOLO 17.01.17 76 VN-250ML 03:45:00 PM 2 BLOATING 1 - YES - MEDIUM
Action Log Team
 Refer to FS25 - Corrective Food Safety
102 21.03.17 APOLO 17.01.17 77 VN-250ML 02:17:00 PM 2 BLOATING 1 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

103 22.03.17 APOLO 17.01.17 77 VN-250ML 10:14:00 PM 2 BLOATING 1 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective

104 22.03.17 LOCAL MARKET 06.01.17 61 BN-500ML 12:43/12:47 1 Hair in the Product 2 - YES - HIGH FST
Action Log

Refer to FS25 - Corrective Food Safety

105 22.03.17 APOLO 18.01.17 80 CHOC-250ML 07:01:00 PM 3 BLOATING 1 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

106 22.03.17 APOLO 19.01.17 81 BN-250ML 18:00/18:02 2 BLOATING - CORNER CUT 2 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

107 23.03.17 APOLO 19.01.17 82 BN-250ML 14:26/14:46 2 BLOATING - CORNER CUT 2 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

108 23.03.17 APOLO 06.03.17 92 CHOC-250ML 13:39/14:23 3 BLOATING 2 - YES - MEDIUM
Action Log Team

Food Safety
109 23.03.17 APOLO 10.11.16 23 VN-250ML 03:21:00 PM 2 PHYSICAL DAMAGE 1 - - YES LOW -
Team

Food Safety
110 23.03.17 LOCAL MARKET 11.11.16 26 ST-250ML 13:53-14:02 2 BAD TASTE-FROZEN 13 YES - - LOW -
Team

Food Safety
111 23.03.17 LOCAL MARKET 07.12.16 35 CHOC-250ML 13:55/13:58 2 BAD TASTE-FROZEN 7 YES - - LOW Feedback Given
Team

Food Safety
112 23.03.17 LOCAL MARKET 16.12.16 46 ST-250ML 14:06-15:07 3 BAD TASTE-FROZEN 9 YES - - LOW Feedback Given
Team

Food Safety
113 23.03.17 LOCAL MARKET 11.01.17 69 CHOC-250ML 02:06:00 PM 2 BAD TASTE-FROZEN 1 YES - - LOW Feedback Given
Team

Food Safety
114 28.03.17 KATANGA 20.01.17 85 ST-250ML 15:37/17:37 2 BLOATING - CORNER CUT 2 - YES - LOW Feedback Given
Team

Food Safety
115 28.03.17 KATANGA 06.03.17 92 CHOC-250ML 04:21:00 PM 2 PHYSICAL DAMAGE 1 - - YES LOW Feedback Given
Team

Food Safety
116 30.03.17 KATANGA 20.01.17 85 ST-250ML 15:37/17:37 2 BLOATING - CORNER CUT 3 - YES LOW Feedback Given
Team

Food Safety
117 30.03.17 APOLO 10.11.16 23 VN-250ML 03:21:00 PM 2 ppp strip miss alighnment 1 - - YES LOW Feedback Given
Team

Food Safety
118 03.04.17 KATANGA 23.01.17 86 ST-250ML 10:19/10:39 2 BLOATING - CORNER CUT 6 - YES - LOW Feedback Given
Team

Food Safety
119 03.04.17 KATANGA 19.01.17 83 VN-250ML 20:15/20:34 2 BLOATING - CORNER CUT 2 - YES - LOW Feedback Given
Team

Food Safety
120 05.04.17 KATANGA 23.01.17 86 ST-250ML 10:19/10:39 2 BLOATING - CORNER CUT 6 - YES - LOW Feedback Given
Team

Food Safety
121 05.04.17 KATANGA 01.03.17 89 ST-250ML 08:07:00 PM 2 BLOATING - CORNER CUT 1 - YES - LOW Feedback Given
Team
 Food Safety
122 07.03.16 CUSTOMER 06.03.16 93 CHOC-500ML 07:50:00 PM 1 SOUR TASTE 2 YES - LOW Feedback Given
Team

Food Safety
123 12.04.17 KATANGA 23.01.17 86 ST-250ML 10:19/10:39 2 PIN HOLE TS - CORNER CUT 6 - - YES LOW Feedback Given
Team

Food Safety
124 12.04.17 LOCAL MARKET 06.01.17 61 BN-500ML 13:23/13:35 1 LEAKING- physical damage 2 - - YES LOW Feedback Given
Team

Food Safety
125 24.04.17 KATANGA 14.11.2016 29 BN-250ML 04:46:00 PM 3 PHYSICAL DAMAGE 3 - - YES LOW Feedback Given
Team

Food Safety
126 24.04.17 KATANGA 30.03.2016 115 BN-50MML 14:48/16:49 1 PHYSICAL DAMAGE 3 - - YES LOW Feedback Given
Team

Food Safety
127 24.04.17 KATANGA 14.03.2017 98 VN-250ML 18:31/19:13 2 PHYSICAL DAMAGE 6 - - YES LOW Feedback Given
Team

Food Safety
128 05.05.2017 LOCAL MARKET 31.03.2017 118 VN-250ML 10:07:00 AM 3 PHYSICAL DAMAGE 1 - - YES LOW Feedback Given
Team

Food Safety
129 05.05.2017 LOCAL MARKET 23.01.2017 86 ST-250ML 11:32:00 AM 2 PIN HOLE TS - CORNER CUT 1 - - YES LOW Feedback Given
Team

Food Safety
130 08.05.2017 KATANGA 17.04.2017 131 CHOC-500ML 10:22:00 AM 1 PHYSICAL DAMAGE 2 - - YES LOW Feedback Given
Team

Food Safety
131 17.05.2017 KATANGA 27.04.2017 151 BN-500ML 18:00/19:14 PM 1 BLOATING 11 - - YES LOW Feedback Given
Team

Food Safety
132 17.05.2017 KATANGA 28.04.2017 152 CHOC-500ML 08:10/08:29 PM 1 BLOATING 6 - - YES LOW Feedback Given
Team

Food Safety
133 17.05.2017 KATANGA 04.04.2017 125 CHOC-250ML Random 3 PHYSICAL DAMAGE 1 - - YES LOW Feedback Given
Team

Food Safety
134 17.05.2017 LOCAL MARKET 01.11.16 16 VN-500ML Random 1 CHEMICAL TEST 18 - - YES LOW Feedback Given
Team

Food Safety
135 05.06.2017 KATANGA 17.05.2017 186 VN-250ML 03:46:00 AM 3 PHYSICAL DAMAGE 1 - - YES LOW Feedback Given
Team

Food Safety
136 07.06.2017 KATANGA 155 Random 1 PHYSICAL DAMAGE 36 - - YES LOW Feedback Given
Team

Food Safety
137 07.06.2017 KATANGA Random 1 PHYSICAL DAMAGE 12 - - YES LOW Feedback Given
Team
 Food Safety
138 07.06.2017 KATANGA 160 Random 3 PHYSICAL DAMAGE 24 - - YES LOW Feedback Given
Team

Food Safety
139 13.06.2017 LOCAL MARKET 28.04.2017 152 CHOC-500ML 08:10/08:29 PM 1 BLOATING 6 - - YES LOW Feedback Given
Team

Food Safety
140 15.06.2017 LOCAL MARKET 03.05.2017 162 VN-50MML Random 1 PHYSICAL DAMAGE 2 - - YES LOW Feedback Given
Team

Food Safety
141 15.06.2017 LOCAL MARKET 10.05.2017 175 ST-500ML Random 1 PHYSICAL DAMAGE 4 - - YES LOW Feedback Given
Team

Food Safety
142 22.06.2017 LOCAL MARKET 28.04.2017 152 CHOC-500ML 08:25/08:36 PM 1 BLOATING 12 - - YES LOW Feedback Given
Team

Food Safety
143 22.06.2017 KATANGA 17.01.17 31 ST-500ML 03:44:00 PM 1 BLOATING 1 - - YES LOW Feedback Given
Team

Food Safety
144 22.06.2017 KATANGA 08.06.2017 216 ST-500ML 06:47:00 AM 1 BLOATING 1 - - YES LOW Feedback Given
Team

Food Safety
145 22.06.2017 KATANGA 14.06.2017 227 CHOC-250ML 12:09:00 AM 3 BLOATING 1 - - YES LOW Feedback Given
Team

Food Safety
146 28.06.2017 KATANGA 10.26.2017 225 CHOC-500ML 01:20:00 AM 1 BLOATING 1 - - YES LOW Feedback Given
Team

Food Safety
147 28.06.2017 KATANGA 20.06.2017 232 CHOC-500ML 12:53:00 PM 1 BLOATING 1 - - YES LOW Feedback Given
Team

Entire Time of Food Safety

148 12.07.2017 KATANGA 279-285 various 2 Curding/Sour/Separation 3 YES - LOW Feedback Given
production Team

Food Safety
149 18.07.2017 KATANGA 20.05.2017 215 ST-500ML 01:16/03:21 1 PHYSICAL DAMAGE 1 - - YES LOW Feedback Given
Team

Refer to FS25 - Corrective Food Safety

150 18.07.2017 KATANGA 1/6/1900 282 ST-250ML 05:09:00 PM 2 BLOATING 2 - YES - MEDIUM
Action Log Team

Refer to FS25 - Corrective Food Safety

151 18.07.2017 KATANGA 06.07.2017 278 CHOC-250ML 08:49:00 PM 2 BLOATING 3 - YES - MEDIUM
Action Log Team

CAIRO ROAD lUSAKA

Video Jet for L2 was and Food Safety
152 20.08.17 Market +260 18.08.17 438 BN-250ML Random 3 Wrong Coding 3 - - YES LOW
Problem was Rectified Team
211231706

10101/124 LUSAKA
Food Safety
153 18.12.17 China Mall ZAMBIA +260 18.09.17 506 CHOC-250ML Random 2 SOUR TASTE 3 - - YES LOW -
Team
973 819 405

Food Safety
154 18.12.17 China Mall 18.09.17 507 CHOC-250ML Random 3 SOUR TASTE 3 - - YES LOW Feedback Given
Team

Food Safety
155 11.09.17 Market 30.08.17 477 VN-500ML Random 1 BROWN 1 - - YES LOW Feedback Given
Team

Food Safety
156 12.01.18 Kamwala 13.12.17 886 BN-500ML Random 1 PHYSICAL DAMAGE 12 - - YES LOW Feedback Given
Team

Food Safety
157 16.12.18 Shoprite Cosmopolitant 23.11.17 819 CHOC-250ML 12:30:00 PM 1 Bitter and too thick 2 - - YES LOW Feedback Given
Team
 Food Safety
158 17.01.18 Shoprite CAIRO 09.11.17 758 ST-250ML 04:40:00 PM 3 BLOATED 2 - - YES LOW Feedback Given
Team

Food Safety
159 17.01.18 LOCAL MARKET 04.12.17 865 ST-500ML 07:39:00 AM BAD TASTE 3 - - YES LOW Feedback Given
Team

Food Safety
160 18.07.2018 KATANGA 23.06.2017 246 CHOC-500ML 05:57:00 AM 1 PHYSICAL DAMAGE 1 - - YES LOW Feedback Given
Team

Food Safety
161 18.10.2018 Nyumba yanga 28.08.2018 783 VN-500ML Random 1 - - Feedback Given
Team

Food Safety
162 16.11.2018 KATANGA 08.11.2017 745 CHOC-250ML 12:27:00 AM 2 No strip 2 - - YES LOW Feedback Given
Team

Food Safety
163 16.11.2018 KATANGA 07.11.2017 703 VN-250ML 12:28,12:38,12:28 2 Bloating 2 - - YES LOW Feedback Given
Team

Food Safety
164 16.11.2018 KATANGA 07.11.2017 740 CHOC-250ML 00:30,00:43,06:06,07:30 2 Bloating 8 - - YES LOW Feedback Given
Team

Food Safety
165 17.11.2018 KATANGA 07.11.2017 741 CHOC-250ML 06:43:00 AM 2 Bloating 2 - - YES LOW Feedback Given
Team

Food Safety
166 17.11.2018 KATANGA 25.10.2017 669 CHOC-250ML Random 3 Bloating 3 - - YES LOW Feedback Given
Team

Food Safety
167 17.11.2018 KATANGA 28.10.2017 668 CHOC-250ML 12:08:00 PM 2 Bloating 1 - - YES LOW Feedback Given
Team

Food Safety
168 17.11.2018 KATANGA 06.11.2017 737 CHOC-250ML 21:34-21:35 2 Bloating 24 - - YES LOW Feedback Given
Team

Food Safety
169 04.01.2019 Compound Market 12.09.2018 859 VN-500ML 10:36:00 PM 1 Cap Missing/Falling Off 3 - - YES LOW -
Team

Food Safety
170 04.01.2019 Compound Market 16.11.2018 188 TW-500ML 10:36:00 PM 1 Cap Missing/Falling Off 5 - - YES LOW -
Team

Food Safety
171 04.01.2019 Compound Market 16.11.2018 189 TW-500ML 09:21:00 PM 1 Cap Missing/Falling Off 34 - - YES LOW Feedback Given
Team

Food Safety
172 04.01.2019 Compound Market 22.08.19 752 TW-500ML 08:29:00 AM 1 Cap Missing/Falling Off 25 - - YES LOW Feedback Given
Team

Food Safety
173 04.01.2019 Compound Market 08.09.2018 834 BN-500ML Random 1 Cap Missing/Falling Off 45 - - YES LOW Feedback Given
Team

Food Safety
174 04.01.2019 Compound Market 21.11.2018 1139 ST-500ML Random 1 Cap Missing/Falling Off 17 - - YES LOW Feedback Given
Team

Food Safety
175 04.01.2019 Compound Market 18.09.2018 1029 CHOC-500ML Random 1 Cap Missing/Falling Off 23 - - YES LOW Feedback Given
Team

Food Safety
176 04.01.2019 Compound Market 10.8.2018 687 CHOC-500ML Random 1 Cap Missing/Falling Off 34 - - YES LOW Feedback Given
Team

Food Safety
177 04.01.2019 Compound Market 10.8.2018 689 CHOC-500ML Random 1 Cap Missing/Falling Off 54 - - YES LOW Feedback Given
Team
 Food Safety
178 04.01.2019 Compound Market 10.8.2018 690 CHOC-500ML Random 1 Cap Missing/Falling Off 56 - - YES LOW Feedback Given
Team

Food Safety
179 04.01.2019 Compound Market 10.8.2018 688 CHOC-500ML Random 1 Cap Missing/Falling Off 62 - - YES LOW Feedback Given
Team

Food Safety
180 31.01.2019 Shoprite Matero/Kabana 26.11.2018 3508 Creamit Random 4 Macro mCarton Damage 22 - - YES LOW Feedback Given
Team

Food Safety
181 06.02.2019 Pick N Pay 09.08.2018 2094 Creamit Random 4 Macro mCarton Damage 19 - - YES LOW Feedback Given
Team

Food Safety
182 15.02.2019 Shoprite 25.11.2018 3499 Creamit Random 4 Macro mCarton Damage 11 - - YES LOW Feedback Given
Team

Food Safety
183 26.02.2019 Shoprite 25.11.2018 3499 Creamit Random 4 Macro mCarton Damage 12 - - YES LOW Feedback Given
Team

Food Safety
184 10.02.2019 Katanga In house 12.08.2018 701 VN-500ML Random 1 Cap Missing/Falling Off 12 - - YES LOW Feedback Given
Team

Food Safety
185 10.02.2019 Katanga In house 12.08.2018 702 VN-500ML Random 1 Cap Missing/Falling Off 23 - - YES LOW Feedback Given
Team

Food Safety
186 10.02.2019 Katanga In house 13.08.2018 705 VN-500ML Random 1 Cap Missing/Falling Off 19 - - YES LOW Feedback Given
Team

Food Safety
187 10.02.2019 Katanga In house 13.08.2018 706 VN-500ML Random 1 Cap Missing/Falling Off 10 - - YES LOW Feedback Given
Team

Food Safety
188 10.02.2019 Katanga In house 13.08.2018 707 VN-500ML Random 1 Cap Missing/Falling Off 7 - - YES LOW Feedback Given
Team

Food Safety
189 10.02.2019 Katanga In house 13.08.2018 708 VN-500ML Random 1 Cap Missing/Falling Off 9 - - YES LOW Feedback Given
Team

Food Safety
190 10.02.2019 Katanga In house 20.8.2018 741 VN-500ML Random 1 Cap Missing/Falling Off 5 - - YES LOW Feedback Given
Team

Food Safety
191 10.02.2019 Katanga In house 20.8.2018 742 VN-500ML Random 1 Cap Missing/Falling Off 9 - - YES LOW Feedback Given
Team

Food Safety
192 10.02.2019 Katanga In house 20.8.2018 743 VN-500ML Random 1 Cap Missing/Falling Off 13 - - YES LOW Feedback Given
Team

Food Safety
193 10.02.2019 Katanga In house 22.8.2018 751 ST-500ML Random 1 Cap Missing/Falling Off 18 - - YES LOW Feedback Given
Team

Food Safety
194 10.02.2019 Katanga In house 22.8.2018 752 ST-500ML Random 1 Cap Missing/Falling Off 13 - - YES LOW Feedback Given
Team

Food Safety
195 10.02.2019 Katanga In house 22.8.2018 753 ST-500ML Random 1 Cap Missing/Falling Off 15 - - YES LOW Feedback Given
Team

Food Safety
196 10.02.2019 Katanga In house 22.8.2018 754 ST-500ML Random 1 Cap Missing/Falling Off 23 - - YES LOW Feedback Given
Team

Food Safety
197 10.02.2019 Katanga In house 23.8.18 759 BN-500ML Random 1 Cap Missing/Falling Off 13 - - YES LOW Feedback Given
Team
 Food Safety
198 10.02.2019 Katanga In house 23.8.19 760 BN-500ML Random 1 Cap Missing/Falling Off 12 - - YES LOW Feedback Given
Team

Food Safety
199 10.02.2019 Katanga In house 23.8.20 761 BN-500ML Random 1 Cap Missing/Falling Off 18 - - YES LOW Feedback Given
Team

Food Safety
200 1.03.2019 Katanga In house 23.8.2018 762 BN-500ML Random 1 Cap Missing/Falling Off 20 - - YES LOW Feedback Given
Team

Food Safety
201 1.03.2019 Katanga In house 25.8.2018 768 CHOC-500ML Random 1 Cap Missing/Falling Off 41 - - YES LOW Feedback Given
Team

Food Safety
202 1.03.2019 Katanga In house 28.8.2018 766 CHOC-500ML Random 1 Cap Missing/Falling Off 35 - - YES LOW Feedback Given
Team

Food Safety
203 1.03.2019 Katanga In house 28.8.2018 769 CHOC-500ML Random 1 Cap Missing/Falling Off 38 - - YES LOW Feedback Given
Team

Food Safety
204 1.03.2019 Katanga In house 28.8.2018 780 VN-500ML Random 1 Cap Missing/Falling Off 35 - - YES LOW Feedback Given
Team

Food Safety
205 1.03.2019 Katanga In house 28.8.2018 782 VN-500ML Random 1 Cap Missing/Falling Off 67 - - YES LOW Feedback Given
Team

Food Safety
206 1.03.2019 Katanga In house 28.8.2018 783 VN-500ML Random 1 Cap Missing/Falling Off 35 - - YES LOW Feedback Given
Team

Food Safety
207 1.03.2019 Katanga In house 5.9.2018 71 TW-500ML Random 1 Cap Missing/Falling Off 47 - - YES LOW Feedback Given
Team

Food Safety
208 1.03.2019 Katanga In house 5.9.2018 72 TW-500ML Random 1 Cap Missing/Falling Off 35 - - YES LOW Feedback Given
Team

Food Safety
209 1.03.2019 Katanga In house 5.9.2018 73 TW-500ML Random 1 Cap Missing/Falling Off 55 - - YES LOW Feedback Given
Team

Food Safety
210 1.03.2019 Katanga In house 5.9.2018 74 TW-500ML Random 1 Cap Missing/Falling Off 35 - - YES LOW Feedback Given
Team

Food Safety
211 10.03.2019 Katanga In house 5.9.2018 75 TW-500ML Random 1 Cap Missing/Falling Off 60 - - YES LOW Feedback Given
Team

Food Safety
212 10.03.2019 Katanga In house 5.9.2018 76 TW-500ML Random 1 Cap Missing/Falling Off 35 - - YES LOW Feedback Given
Team

Food Safety
213 10.03.2019 Katanga In house 30.10.18 1060 BN-500ML Random 1 Cap Missing/Falling Off 28 - - YES LOW Feedback Given
Team

Food Safety
214 10.03.2019 Katanga In house 30.10.18 1062 BN-500ML Random 1 Cap Missing/Falling Off 29 - - YES LOW Feedback Given
Team

Food Safety
215 10.03.2019 Katanga In house 30.10.18 1063 BN-500ML Random 1 Cap Missing/Falling Off 23 - - YES LOW Feedback Given
Team

Food Safety
216 10.03.2019 Compound Market 07.09.2018 824 ST-500ML Random 1 Cap Missing/Falling Off 10 - - YES LOW Feedback Given
Team

Food Safety
217 10.03.2019 Compound Market 08.09.2018 834 BN-500ML Random 1 Cap Missing/Falling Off 2 - - YES LOW Feedback Given
Team
 Food Safety
218 10.03.2019 Compound Market 23.08.18 761 BN-50MML Random 1 Cap Missing/Falling Off 2 - - YES LOW Feedback Given
Team

Food Safety
219 10.03.2019 Katanga In house 23.2.2018 40 TW-500ML Random 1 Physical Damage 384 - - YES LOW Feedback Given
Team

Food Safety
220 10.03.2019 Katanga In house 25.2.2019 8 TM-500ML Random 1 Physical Damage 48 - - YES LOW Feedback Given
Team

Food Safety
221 22.03.2019 Katanga In house 21.3.2019 210 VN-500ML Random 1 Physical Damage 25 - - YES LOW Feedback Given
Team

Food Safety
222 22.03.2019 Katanga In house 21.4.2019 260 ST-500ML Random 1 Physical Damage 34 - - YES LOW Feedback Given
Team

Food Safety
223 20.05.2019 Katanga In house 16.5.2019 330 CHOC-500ML Random 1 Physical Damage 34 - - YES LOW Feedback Given
Team

Food Safety
224 20.05.2019 Katanga In house 11.5.2019 307 CHOC-500ML Random 1 Physical Damage 40 - - YES LOW Feedback Given
Team
 Food Safety
225 20.05.2019 Katanga In house 30.4.2019 64 TW-500ML Random 1 Physical Damage 23 - - YES LOW Feedback Given
Team

Food Safety
226 20.05.2019 Katanga In house 17.5.2019 343 ST-500ML Random 2 Physical Damage 43 - - YES LOW Feedback Given
Team

Food Safety
227 20.05.2019 Katanga In house 16.5.2019 337 BN-250ML Random 3 Physical Damage 56 - - YES LOW Feedback Given
Team

Food Safety
228 20.05.2019 Katanga In house 01.06.2019 371 BN-250ML Random 3 Physical Damage 48 - - YES LOW Feedback Given
Team

Food Safety
229 21.05.2019 Katanga In house 17.5.2019 345 ST-250ML Random 2 Physical Damage 56 - - YES LOW Feedback Given
Team

Food Safety
230 21.05.2019 Katanga In house 17.5.2019 343 ST-250ML Random 2 Physical Damage 68 - - YES LOW Feedback Given
Team

Food Safety
231 21.05.2019 Katanga In house 17.5.2019 338 ST-250ML Random 3 Physical Damage 46 - - YES LOW Feedback Given
Team

Food Safety
232 21.05.2019 Mr Banda 18.5.2019 16 TW-500ML Random 1 Physical Damage 48 - - YES LOW Feedback Given
Team

Food Safety
233 21.05.2019 Katanga In house 19.5.2019 337 BN-250ML Random 2 Bloating 34 - YES LOW Feedback Given
Team

Food Safety
234 21.05.2019 Katanga In house 20.5.2019 343 BN-250ML Random 3 Bloating 70 - YES LOW Feedback Given
Team

Food Safety
235 24/02/2020 Dairy Gold Sales 05.09.19 543 ST-500ML Random 1 No Cap/ No Date Code 6 - - YES LOW Feedback Given
Team

Food Safety
236 10.03.2020 Dairy Gold Sales 22.01.20 57 CHOC-500ML 08:36:09 PM 1 SOUR TASTE 1 YES - - LOW Feedback Given
Team

Refer to FS25 - Corrective Action Food Safety

237 14/04/2020 Dairy Gold Sales 22/01/2020 55 CHOC-500ML 03:39:33 PM 1 Bloating/ Swollen 1 - YES - MEDIUM
Log Team

CORNER MARKET +260 Refer to FS25 - Corrective Action Food Safety

238 22/04/2020 CORNER MARKET 15/11/2020 923 CHOC-500ML 05:01:34 AM 1 BLOATING 1 - YES - MEDIUM
963 963 963 Log Team

Refer to FS25 - Corrective Action Food Safety

239 12/5/2020 MILKIT BUSIUNESS UNIT EXTENSION 623 25/03/2020 275 VN-500ML RANDOM 1 COLOUR CHANGE 1464 YES - - MEDIUM
Log Team
Food Safety Management System Dairy Gold Zambia Ltd.
Milkit Business Unit MARKET COMPLAINTS TRENDS - 2017
VARIABLES
Quality (Colour/ Tas 10 Market Complaints
Contamination (Physi 84
Packaging (Physical 61 Quality
6%
Packaging
63%

DATA ON PRODUCTION LINE

Line 1 500ml UHT 39
Line 2 250ml UHT 85 Bloating
31%
Line 3 250Ml UHT 30
Line 4 Creamit line 0

Market Complaints By Production Line - 2017

85

39
30

Line 1 500ml UHT Line 2 250ml UHT Line 3 250Ml UHT Line 4 Creamit line

Food Safety Coordinator Food Safety Manager

Prepared By: FS Team Reviewed By: FS Cordinator Approved By: FSTL

Food Safety Management System Dairy Gold Zambia Ltd.
Milkit Business Unit MARKET COMPLAINTS TRENDS
VARIABLES
Quality (Colour/ Tast 0 Markets Complaints - 2018
Contamination (Physic 0
Packaging (Physical 12

DATA ON PRODUCTION LINE

Line 1 500ml UHT 4
Line 2 250ml UHT 6
Line 3 250Ml UHT 2 Packaging (Physical Damage/ Mishandling
100%
Line 4 Creamit line 0

Market Complaints By Production Line - 2018

7
6
6
5
4
4
3
2
2
1
0
0
Line 1 500ml UHT Line 2 250ml UHT Line 3 250Ml UHT Line 4 Creamit line

Food Safety Coordinator Food Safety Manager

Prepared By: FS Team Reviewed By: FS Coordinator Approved By: FSTL

Food Safety Management System Dairy Gold Zambia Ltd.

Milkit Business Unit MARKET COMPLAINTS TRENDS

VARIABLES
Quality (Colour/ 4
Nature of Market Complaints - 2020
Contamination (Ph 2
Packaging (Physi 1 Packaging
20%

TOTAL
COMPLAINTS
7
Contamination (Bloating/ Foreign Object) Quality (Colour/ Taste)
DATA ON PRODUCTION LI 40% 40%
Line 1 500ml UHT 6
Line 2 250ml UHT 0
Line 3 250Ml UHT 1
Line 4 Creamit lin 0

Market Complaints By Production Line - 2020

6

1
0 0
Line 1 500ml UHT Line 2 250ml UHT Line 3 250Ml UHT Line 4 Creamit line

Prepared by: FS Team Reveiwed By: FS Coordinator Approved By: FSTL

 Food Safety Coordinator Food Safety Manager

Prepared by: FS Team Reveiwed By: FS Coordinator Approved By: FSTL

Food Safety Management System Dairy Gold Zambia Ltd.
Milkit Business Unit MARKET COMPLAINTS TRENDSN - 2021
VARIABLES
Quality (Colour/ Tas 0 Nature of Market Complaints - 2021
Contamination (Physic 2
Packaging (Physical 1

Packaging
79%

DATA ON PRODUCTION LINE

Line 1 500ml UHT 0
Line 2 250ml UHT 0
Line 3 250Ml UHT 0
Contamination (Bloating/ Foreign Object)
Line 4 Creamit line 1 3%
Line 5 Elecster UHT 2

Market Complaints By Production Line - 2021

2

0 0 0

Line 1 500ml UHT Line 2 250ml UHT Line 3 250Ml UHT Line 4 Creamit line Line 5 Elecster UHT

Food Safety Coordinator Food Safety Manager

Prepared By: FS Team Reviewed By: FS Coordinator Approved By: FSTL

Food Safety Management System Dairy Gold Zambia Ltd.

Milkit Business Unit MARKET COMPLAINTS TRENDS

COMPLAINT VARIABLES RISK ASSESSMENT VARIABLES
Market Complaints - YTD
Quality (Colour/ Taste/ S 14 High Risk 3
Contamination (Physical/ 90 Medium Risk 85 Quality
Packaging (Physical Dama 139 Low Risk 154 5%
High/Medium Risk: Metal
Contamination, Pathogenic
Contamination, Glass, Plastic, Wood,
TOTAL COMPLAINTS 243 Insects, Fabric, Chemical Contamination Bloating
and Allergenic Contamination Packaging
27%
Low Risk: Damaged Packaging, 68%
Label, Packaging Print Quality, Off
PRODUCTION LINE VARIABLES Taste, Colour, Wrong Quantity etc.
Line 1 500ml UHT 103
Line 2 250ml UHT 95
Line 3 250Ml UHT 37
Line 4 Creamit line 5
Line 5 Elecster UHT 2

Complaints By Production Line

Risk Assessment Analysis
103
180
95
160
154
140
120
100 85
80
37 60
40
20 3
5 0
2 High Risk Medium Risk Low Risk
Line 1 500ml UHT Line 2 250ml UHT Line 3 250Ml UHT Line 4 Creamit line Line 5 Elecster UHT RISK

Food Safety Coordinator Food Safety Manager

Prepared By: FS Team Reviewed By: FS Coordinator Approved By: FSTL