LET US PRAY:

OUR FATHER, WHO ART IN HEAVEN, HALLOWED BE

THY NAME; THY KINGDOM COME; THY WILL BE
DONE ON EARTH AS IT IS IN HEAVEN. GIVE US THIS
DAY OUR DAILY BREAD; AND FORGIVE US OUR
TRESPASSES AS WE FORGIVE THOSE WHO
TRESPASS AGAINST US; AND LEAD US NOT INTO
TEMPTATION, BUT DELIVER US FROM EVIL AMEN.
FOUNDATION OF QUALITY
MANAGEMENT
TOPIC OUTLINE:
TOPIC OUTLINE:

Quality Guru Education

The Era of Quality Gurus

Quality Gurus and their

contribution
QUALITY GURO DEFINITION
QUALITY GURU
A guru, by definition, is a good person, a wise person
and a teacher.

A quality guru should be all of these, plus have a

concept and approach to quality within business that
has made a major and lasting impact.

These gurus have done, and continue to do, that, in

some cases, even after their death.
 The Era of Quality Gurus
There have been three groups of gurus since the 1940's:

Early 1950's: Americans who took the messages of

quality to Japan.

Late 1950's: Japanese who developed new concepts in

response to the Americans.

1970's-1980's: Western gurus who followed the Japanese

industrial success.
 Early 1950's

The Americans who went to

japan
The Americans Who Went to Japan

A Brief Introduction

Dr. William Edwards Deming was a prominent consultant,

teacher, and author on the subject of Quality
Management. Deming has published more than 200 works,
including well- known books "Quality, Productivity and
Competitive Position" and "Out of the Crisis".
Personal Details: BORN:
October 14, 1900 DIED : December 20, 1993
14 Points for Managing
1. Create constancy of purpose for improvement of product.
2. Adopt the new philosophy.
3. Cease dependency on mass inspection to achieve quality.
4. End the practice of awarding business on the basis of price tag alone.
5. Improve constantly and forever every process for planning, production, and
service.
6. Institute training on the job for all, including management, to make better
use of every employee.
7. Institute leadership. The aim of supervision should be to help people & machines
& gadgets to do a better job. Supervision of management is in need of overhaul,
as well as supervision of production workers.
8. Drive out fear so that everybody may work effectively and more
productively for the company.
9. Break down barriers between departments and staff areas.
10. Eliminate slogans and exhortations for the workforce as they create
adversarial relationships.
11. Eliminate arbitrary numerical targets for the workforce and management.
12. Remove barriers that rob people of pride of workmanship.
13. Encourage education.
14. Clearly define top management's commitment to ever improving quality and
productivity.