TERTIARY AND VOCATIONAL EDUCATION COMMISSION

COMMON WRITTEN EXAMINATION

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NVQ Level 05 –Semester I
Construction Technology

Manage Work place

Communication EMP-M02 Three Hours

*Answer all questions.

Question 01
(i) What is communication? (05 Marks)
(ii) What are the elements of communication process? Explain (08 Marks)
(iii) Explain the purpose of communication within the organization. (07 Marks)

Question 02

(i) Briefly explain the following three types of communication.

Upward communication

Downward communication

Horizontal communication (3×4 Marks)

(ii) What are the channels of communication used by each person? Briefly explain. (08 Marks)

Question 03

i. Explain the importance of policies & procedures for an organization (04 Marks)

ii. Select one organization and list 05 personal values they have in their organization (05
Marks)

iii. Develop an organizational policy for an organization. (06 Marks)

iv. Explain how the organizational policy is helping to achieve the organizational goals(05 Marks)
Question 04

i. State 04 ICT tools use within workplace for communication process (04 Marks)

ii. List 04 common computer applications use in communication process (04 Marks)

iii. What is the importance of using computer applications to overcome paperless works in a
Workplace? (08 Marks)

iv. State 04 advantages that an organization can gain by using network facility (04 Marks)

Question 05

Write short notes on any 05 of the following (4 x 5 = 20 marks)

i. SMCR Model
ii. Local Area Network
iii. Types of communication
iv. Protocol
v. Organizational functions
vi. Guideline

TERTIARY AND VOCATIONAL EDUCATION COMMISSION

COMMON WRITTEN EXAMINATION