Interswitch - INTERNAL #

Process Purpose
Incident Management Process to restore service interruptions.
Demand Intake Work intake of new projects into the IT organization.
Request Fulfillment Helpdesk process lifecycle.
Change Management Process for managing contractual changes in scope for existing projects.
Access Management Process for grant and managing secure access to IT systems.
Release Management Solution deployment process lifecycle.
Knowledge Management Process for the cataloging and surfacing knowledge assets to the organization.
Supplier Management Process for managing IT procurement of equipment, licensing and services.
Financial Management IT budget, approval, and management process.
Risk Management Process for reporting and communicating project risks and issues.
Process for evaluating and selecting appropriate technology solutions based on business needs and
Technology Selection existing IT capabilities.
Organizational Readiness Process for preparing and aligning the organization to a new IT solution.
 Interswitch - INTERNAL #

Level of Effort Level of Level of Level of

Business Priority Process Maturity # Stakeholders
Estimate Scope Risk Automation
Low High 5 10 2 1 2
High Low 15 30 1 2 2
Medium Medium 3 20 1 1 2
Low Medium 3 10 2 1 1
Medium Low 2 20 2 2 2
High Low 10 30 1 2 2
Low Medium 2 30 2 1 1
Medium Low 2 50 2 2 1
Low High 5 10 2 1 1
Low Medium 2 10 2 1 1
High Medium 5 20 1 1 1
High Low 20 50 2 2 1