Professional Documents
Culture Documents
COMM U N I C A T I O N
SKILLS
1 Active
Listening
Truly listening to
someone, Then
repeating main point
of the conversation.
2 Empathy
To understand
the feelings of the
speaker and others.
3 Take notes
To ensure nothing
is forgotten or
miscommunicated.
4 Practice!
Every skill
need practice.
You can do it!
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PUBLIC
speaking
TIPS
GET ORGANIZED
2 Plan the introduction, the main points to be presented
and the conclusion.
BE BRIEF
The optimal duration of the presentations should be, at 3
most, 12 to 15 minutes. Avoid speeches that are too
long and "rollers".
BREATHE WELL
Do not inhale deeply and forcefully, do not breathe
F FOR REASON
A AND ADDITION
N NOR NEGATIVE
ADDITION
B BUT CONTRADICTION
O OR OPTION
Y YET CONTRADICTION
S SO CONSEQUENCE
The Elements of
Communication
The Sender
The process of communication is started
by the sender. When the sender has
chosen a meaning, they encrypt the
message and choose a channel to send it
through to the recipient.
The Receiver
The process of communication is started by
the sender. When the sender has chosen a
meaning, they encrypt the message and
choose a channel to send it through to the
recipient.
The Channel
A message can be delivered to its target
audience using a communication channel.
Examples of communication channels
include phone calls, text messages, emails,
videos, radio, and social media.
The Medium
A medium is a system of communication
used in the communication process. It is
the method by which the message is
delivered between the sender and the
receiver.
The Noise
In communication, noise is anything that
stops a receiver from fully comprehending
a message. Noise can be both external and
internal, and it can disrupt
communication at any time.
The Feedback
The reaction or response of the
receiver is called feedback. It provides
insight into how the receiver
interprets and understands the
message of the sender.
The Context
Context is a collection of observable
conditions that both the sender and the
receiver can use to associate the same
elements with a specific message.
HOW TO BE A GOOD
PUBLIC SPEAKER
Public speaking is an important skill in our everyday life. Here's
a guide on how to speak well in public.
01
PRACTICE MAKES PERFECT
"Practice makes perfect!" is a sentence that we
use for a reason. Without practice, you will never
be a confident, compelling speaker.
AUDIENCE ENGAGEMENT
03
BODY LANGUAGE
Pay attention to your body language: stand tall, take
deep breaths, smile, and look people in the eye.
Don't stand on one leg or make unnatural gestures.
04
POSITIVE THINKING
Positive thinking can make a huge difference to the
success of your communication. To boost your
confidence, use affirmations and visualization.
05
Because crowds are more intimidating than
individuals, consider your speech to be a one-on-
one conversation. Cope with your nerve, Take
deep breaths from your belly, hold each one for
several seconds, and let it out slowly.
06
RECORD YOUR SPEECHES
Record your presentations and speeches
whenever possible. By watching yourself, you can
work on areas where you don't do so well.
It can help you get a job or a promotion, raise awareness for your team or
organization and educate others if you're able to speak well in public.
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