A customer bought a printer, but unfortunately, it was not working the way it should have.

The machine was still in its warranty

period. So, the customer rang the customer helpline, which provided him with a complaint number. He was ensured that his
problem will be looked into and fixed within a week. After almost one month, he was still waiting for a technician to come and
fix the problem. So, she decided to call again.
What is the problem?
What did it happen?
What’s the solution given by the company?
How would you handle the situation as a customer service agent?

A customer purchased a dress on an internet site. He ordered a XL size, but he got an S. It’s too short for her. She calls to the
store’s call center and the representative says that it was his fault. He also uses the expression: Do you really know the alphabet?
And starts laughing. Then, the representative hangs up the phone.
What is the problem?
What did it happen?
What’s the solution given by the company?
How would you handle the situation as a customer service agent?

Sophie buys a mobile phone in a technology agency. When she arrived home, she identifies that the phone does not turn on. She
decided to call the agency again to make a complaint. When she starts asking for the warranty, the CS agent told her that if she
wanted to valid it she should go directly to the company in Hong Kong and starts laughing.
What is the problem?
What did it happen?
What’s the solution given by the company?
How would you handle the situation as a customer service agent?

An elderly woman called Samsung company to ask for a repair. The grandma says that her telephone should be broken because
she has 10 days without receiving a calling. The CS agent unfortunately finds out that the line and the device are working
perfectly. The CS agent realized that maybe none of their relatives had called her.
What is the problem?
What did it happen?
What’s the solution given by the company?
How would you handle the situation as a customer service agent?

Angelina bought a date with Cristiano Ronaldo in a web page on the internet. It costed $9 000. The service she purchased
included two hours face to face with the soccer player and, a bottle of champagne, and a meal in one of the most famous
restaurants in San José, Costa Rica. After paying, the woman realized that they were no savings in her card. She got really
shocked and blamed the bank for the bad security.
What is the problem?
What did it happen?
What’s the solution given by the company?
How would you handle the situation as a bank customer service agent?