11ACTIVITY 3

1. Potential customer to become a loyal customer

 Sales talk/presentation – It’s not an, that to be a professional or just many sides person,
you need to be deepened your knowledge. The world moves and we should too. After
pointing out valuable insights within them. Listen to their pain or list a couple of
challenges that similar product is facing in the market place.
 Discounts – promotional marketing strategy where the original price for a product or
service is reduced with the aim of moving inventory and driving sales. When done right,
the method can drum up quick interest in the business, foster customers loyalty and pay
off spades.
 Freebies – Offers free gift with purchase to raise awareness among customers and
increase as much as possible values. It helps to gain more visibility among the audience.
 Warranty – Statement or promise made to the customer that a product being offered
for sale is fit for the purpose being claimed.
2. 10 types of customer service.
 Email support
 Phone support
 Self-service customer support
 Traditional walk-in customers service
 Chatbox
 Interactive voice response (IVR)
 Social media customer service
 On-site customer service
 Customer focused committees and forums
 Live chat customer service
3. 4 types of customer modeling
 Response modeling
 Predicting customer Behavior
 Return on investment (ROI) optimization
 Measuring Market impact
4. Questionnaire
 Does the product easy to use?
>Yes
>No
 Where the product satisfies your expectation?
>Yes
>No
 How likely is it that you should recommend this product to a friend or colleague?
>Extremely likely
>Somewhat likely
>Not at all
  How well does our product meet your need?
>Extremely well
>Very well
>Somewhat well
>Not at all
 How would you rate the quality of the product?
>Very high
>High
>neither high nor low
>Very low
 How would you rate the value for money of the product?
>Excellent
>Above average
>Average
>Below average
>Poor
 How likely are you to purchase the product again?
>Extremely likely
>Very likely
>Somewhat
>Not so

Do you have any other comments, questions, or concerns?ssa

No. Title Author/ Link/ Source Features/ Process/ Methodology Proposal
Inventor Materials Used
1 Developme B.G.V. https://ujcont motor, a breaking The spreading of the Solar
nt of an Mendes ent.uj.ac.za/e tool, a grating scraping blade is regulated power
automated T.J.. sploro/output tool, a body, an by an electric stepper coconut
coconut Kunene s/conference Paper/Develo angle plate, a motor. A DC grater
scraping L. Tartibu pment-of-an- automated- hanging weight, motor coupled to a pulley
machine K. Dikgale coconut- scraping/991 two pulleys system facilitates the
0876907691 (motor and shaft), rotation of the blade. The
bearings, and a coconut half-shell is then
spring. mounted to the coconut
clamp. A coconut clamp
tightening rod is used to
clamp and tighten the
coconut shell. The clamp
mechanism is also fitted
with a stepper motor to
create a linear movement
to the clamped coconut.
Through a suitable control
system, both stepper
motors may be controlled
such that scraping may
take place efficiently. By
controlling the current
flowing through the DC
motor (and subsequently
the torque), it is possible to
maintain a constant torque
which linked to the steps of
both stepper
motors.
2 Design of Sajil Raj P, https:// Clamp, Bench, Fix the machine to the Solar
an Anshadh A, www.academia.edu/ Coconut and table using clamps. Place power
Innovative Samuel BT, download/ Holder, Mover 1, the coconut on the coconut coconut
Coconut Ahsana A. 47194383/28ME-131.pdf Mover 2, Plate holder and the plug the grater
Grating and Plate Holder, machine. When we switch
Machine Blade, on the machine the motor
Using at the neck of the holder
Tinkercad starts rotating and thus the
coconut rotates. Place a
plate on the plate holder
and slide the holder
inwards. Push the Mover 2
inside and lock the mover
using the lock attached to
the bench. Slide the Mover
2 until the blade touches
 the kernel of the coconut.
Now slide the Mover 1 and
scrap the coconut
completely. Keep moving it
till the coconut is scrapped
completely. The neck of the
coconut holder can be
turned sideways using the
handle attached to it to
completely grate the
coconut as different
coconuts have different
shapes. The scraped
coconut is collected in the
plate placed below. The
plate holder is slided
outside and the scraped
coconut is taken.
3 Design and Senthil Kumar http://www.ijrerd.com Motor, Drive, Two pieces of coconut can Solar
Fabrication G Flame, Worm be manually grated on the power
of Multi , Kamaraj K Shaft, Worm grating tool arrangement coconut
Blade , Kaviraju S Gear. as per the requirement grater
Coconut , Mano of type of product the
Scrapping Bharathi T consumer needs. The
Machine grating tool is mounted on
with Single the shaft which is driven by
Drive motor and
which is directly coupled to
gearbox via a no-reduction
chain drive. The
hemispherical grating tool
is selected
over the other types of
tools for removing more
amount of material in one
pass. Dimensions of tool
are selected
in such a way that major
possible part of the
coconut will be grated. The
disadvantage of using tool
with smaller
diameter is that there will
be a need of rotating the
tool along the inner
periphery of coconut for
grating and that
will be a tedious task. Tool
 will be having serrated
teeth on its flaps which will
be coming into contact
with the part to be grated
from coconut. It will chip
down the maximum part of
the edible part from the
shell. In
this machine instead of
single blade we have used
four blades which runs at a
time in which four pieces of
coconuts can be scraped at
the same time. This will
reduce the manpower,
time and power
consumption. The
following are the
components used in the
coconut scrapping
machine.
4 Design And Azeez, N.A, https:// The Steel plate, Following the designed Solar
Fabrication Okpara, I.N www.researchgate.net/ Bolt and nut, work drawing for each power
of and Ologunye, publication/ cutting disc and section, the materials were coconut
Sugarcane O.B. 343531027_Design_And_F grinding disc, sorted. Rotation of rollers, grater
Juice abrication_of_Sugarcane_J Welding gear cutting and gear
Extractor uice_Extractor electrode, Non- motor sorting. The angle
polar solvent, bar was trimmed to the
Iron Wire brush, necessary size and the
Paint, Painting frame was covered with
brush. mild steel plate material.
Before the major joint and
assembly processes
started, the required
drilling was done. When
the details are taken, four
(4) major components
constitute the mechanism
of the work on the
sugarcane juice extractor.
5 Performanc Okonkwo https://papers.ssrn.com/ Transmission The single barrel grater Solar
e Evaluation Ugochukwu C., sol3/papers.cfm? shaft, Barrel consists of one inlet power
and Onwukwe abstract_id=2901904 wrapped, hopper, a transmission coconut
Optimizatio Michael, Aluminum plate, shaft, wooden barrel grater
n of Single Oriaku Edwin two bearing, 5hp wrapped with perforated
Barrel C., and Okafor motor, Pulley, v- aluminum plate and two
Cassava Christian E. belt bearings which is driven by
Grating a 5hp rated electric motor
 Machine on through inclined v-belt and
Selected pulley drive shown in
Fresh and Figure 1. Cassava Tubers:
Stored Three species of cassava
Cassava were used in the study.
Species They are UMUMCASS 36,
UMUCASS 37 and
UMUCASS 38 and were all
sourced from Michael
Okpara University of
Agriculture Umudike,
Nigeria. Also, Weighing
Balance and Oven were
used for weighing of
specimen and testing of
moisture content
respectively.
6 Developme V. E. https://icidr.org/jeiadc- Bolt & nut, In designing the cassava Solar
nt and AidelojeH. A. vol10no3-dec2018/ Hopper, Adjuster, grater, certain power
Utilization OkwudibeA. Z. Development%20and Belt, Pulley, considerations were put in coconut
of Mobile Jimoh B. B. %20Utilization%20of Handle, Bearing, place. The machine should grater
Cassava Olawepo %20Mobile%20Cassava Outlet, Shaft, be portable and mobile so
Grating %20Grating%20Machines Engine, Frame, that it can be used for both
Machine in %20in%20Nigeria.pdf Bearing, Wheel. households and industrial
Nigeria purposes. Another
consideration is that
cassava produces many
cyanogenic glycosides so in
selecting materials for
construction adequate care
was taken not to use
materials that can corrode
easily due to the acidic
content in cassava
Adewunmi and quadric.
7 Design of Anmol Bhatia https://www.ijaera.org/ Motor, Roller, The coconut meets the Solar
Coconut , Abheek Arora manuscript/ Roller Shaft, cylinder in the debunker power
De-Husker, , Nischay 20190501005.pdf Spikes, Gearbox, machine. As per the coconut
Cutter and Arora cutting blade, available literature, grater
Grater and Vaibhav Grating tool. coconut encounters the
Machine Manchanda cylinder at an angle range
of 20-30 degrees and 1/5th
the width of coconut is to
be inserted into the space
between the cylinders. The
frame has the dimension of
762 x 762 x 915. The
dehiscing cylinder has the
 width of 30 mm and two
rollers are also provided on
the frame with an
approximate length of 620
mm and diameter of 38
mm which are supported
by ball bearings.
8 Design and Kedar Deokar, https://ijesc.org/upload/ Peeling of Also called as ‘Peeling’, is Solar
Manufactur Kevin ba58739c0ff3dff6a31b8ba0 coconut fibers Motor-operated type power
ing of Malaviya, 43180357.Design%20and i.e., de-husking of coconut fiber extraction coconut
Coconut Karan Mistry, %20Manufacturing%20of coconut, breaking process; in this type of grater
De-Husking, Prathamesh %20Coconut%20De- the coconut into motor is attached at the
Cutting and Chaudhari, Husking,%20Cutting two parts i.e., base, smaller pulley at the
Grating Madhumita %20and%20Grating cutting and motor end gives drive with
Machine Dutta %20Machine.pdf grating of the help V-belt to bigger
coconut i.e., pulley which is connected
removing out the to gear with help of chain
copra (edible drive mounted on the
white part). gearbox. One gear will give
drive to other gear, and
rollers with tapered and
sharp pins rotate in
opposite direction with the
help of these gears.
Coconut with untapped
husk is fed onto these
barrels (rollers) and round
coconut shell is obtained
after de-husking and the
husks are collected down
from the space between
two rollers. This process
gives the major load to the
motor
9 Design and Rishikesh V. https://www.ijedr.org/ Frame, Rollers, First, machines are started Solar
Developme Gaikwad, papers/IJEDR1702073.pdf spike, Gears, by using electric supply and power
nt of Prasad P. Pulleys, Bearings, the coconut is placed on coconut
Automatic Bagadi, Motor, Gearbox. two rollers. A spike roller is grater
Coconut Suyash B. considered as the
De-husking Kamble, main mechanism m of the
and De- Javed J. machine. The lever is used
shelling Gadakari, to apply small force on
machine Indrajeet D. coconut for piercing of
Burase spikes into husk. The roller
without spike would rotate
the coconut and the spike
on the roller piercing in the
coconut husk due to
 continue rotation. The
spiked roller will grip the
husks and tear the husks
from nut. In this way the
coconut de -husking takes
place. During operation
small vibrations are
occurred, so machine
sometimes changes its
position on plane surface,
thus the special
arrangement for
removing the wheels is
provided.
To have this kind of
operation, the coconut
should be placed
horizontally into the
machine. For de -shelling
the coconut, the
de- husked coconut is
placed in front of the teeth
of cutter. Due to rotation of
the cutter the tooth of
cutter is imparted on shell
of
coconut. Thus, the
breakage of shell takes
place, and the coconut de-
shelling is carried out.
10 Semi- Zin, A.F.M.1* , https:// -Motor Power In this project, the Solar
automatic Mantari1 , publisher.uthm.edu.my/ Window development of the power
Slicer M.H.A.R., periodicals/index.php/ -Power Supply machine has been divided coconut
Roslan, M.S2 ., mari/article/download/ 12V into several stages. Starting grater
Musa, M.1 , 4307/1831/38339 -Body (Stainless with the problem
Khaidir, Steel Grade 304) statement and generating
M.A.N.1 , --Blade / Cutting the idea for the project
Rizalle, wheel scope and objective. Next
W.H.F.W.A.1 -Electrical Wire is the preliminary design of
-Emergency the machine according to
Button the problem identified. At
-Bolts, Nuts and an early design stage,
Washer several sketches of
-Angle Iron machine design have been
-Main Switch produced by manual
-Aluminium Door sketches and the best
Lock design idea is being chosen
-Hinge for the next stage. The
-Mild Steel Shaft chosen design is then
-Angle Protection detailed in the detail design
Rubber stage. At this stage, the
dimension detail,
component functionality
and integration, material
for each part and
component of the machine
is selected. Detailed CAD
drawing of the machine
part and component is
then developed in Auto
CAD 2019 and SolidWorks
2019 software. The
component developed in
the CAD software is shown
in Figure 3 and an isometric
view of the machine
assembled in SolidWorks
2019.