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  • Focal Persons Details For eCIB and PEP Complaints

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    3J Solutions BD
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    1) The document provides contact details for two officers at Telenor Microfinance Bank who handle complaints related to eCIB and politically exposed persons. 2) Mehmood Khan is the Unit Manager for Customer Services and Quality Assurance and Abdul Razzaq is the Manager for Complaint Management. 3) Politically exposed persons whose complaints are not resolved by the bank can also contact the Consumer Protection Department of the State Bank of Pakistan.

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    1) The document provides contact details for two officers at Telenor Microfinance Bank who handle complaints related to eCIB and politically exposed persons. 2) Mehmood Khan is the Unit Manager for Customer Services and Quality Assurance and Abdul Razzaq is the Manager for Complaint Management. 3) Politically exposed persons whose complaints are not resolved by the bank can also contact the Consumer Protection Department of the State Bank of Pakistan.

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    © All Rights Reserved
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    12 views1 page

    Focal Persons Details For eCIB and PEP Complaints

    Uploaded by

    3J Solutions BD
    1) The document provides contact details for two officers at Telenor Microfinance Bank who handle complaints related to eCIB and politically exposed persons. 2) Mehmood Khan is the Unit Manager for Customer Services and Quality Assurance and Abdul Razzaq is the Manager for Complaint Management. 3) Politically exposed persons whose complaints are not resolved by the bank can also contact the Consumer Protection Department of the State Bank of Pakistan.

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    © All Rights Reserved
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    Telenor Microfinance Bank Ltd.

    Details of Contact/Focal Persons Handling Complaints Pertaining to eCIB and Politically Exposed Persons

    S.No Officer’s Name Office Address Designation/Rank Landline number Mobile number Fax No Email Address
    (Direct)
    Head Office 19-C, Main Unit Manager
    1 Mehmood Khan Khy-e-Nishat , Phase 6. Customer Services & - +923400289195 +922134325551 mehmood@telenorbank.pk
    DHA , Karachi Quality Assurance
    Head Office 19-C, Main Manager Complaint
    2 Abdul Razzaq Khy-e-Nishat , Phase 6. Management - +923466447991 +922134325551 abdul.razzaq1@telenorbank.pk
    DHA , Karachi

    Politically Exposed Persons may also contact Consumer Protection Department (CPD) of SBP for not resolution of their complaints not resolved by
    the bank on given below contact details.

    Address: The Joint Director


    Special Unit, Consumer Protection Department, State Bank of Pakistan,
    I.I. Chundrigar Road Karachi
    Phone No: 021-99221935
    Fax No: 021-99218160
    Email address: CPD.HelpDesk@sbp.org.pk

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