Examples of AI in the tourism industry

Among the main applications of AI in tourism are the following:

Face-to-face customer service, using robots. There are hotels and airports that have added(adid)
robots to guide(gaid) customers and to respond to each query(quiry). Being able to even point
directions. From every human interaction, these robots continually learn.

An example of AI in tourism is the Connie robot used by the Hilton Chain.

Travel reservations. It is now possible to book accommodation and flights, rent a car, book cruises,
package tours and more through intelligent chatbots that impersonate(impersoneit) travel agents.
Through mobile applications or integrating them into social networks.

Another example of AI in tourism is the smart application of the travel agency Expedia.

Information processing. Different companies in the tourism sector use AI to capture, interpret and
classify data(clasifai dara). In this way, they obtain valuable information, without errors and
quickly to: get to know the client, analyze(analais) trends, apply(aplai) commercial
strategies(estrateyies), etc.

For example, thanks to Artificial Intelligence in the tourism industry, the Dorchester Collection
hotel processes customer surveys to find out in real time their perception of the company.

Predictive intelligent applications. There are Apps that offer the forecast of future flight costs or
the prediction of hotel room prices. This helps travelers know the best time to book flights or
when a certain room will offer the lowest price.

Example: Hopper predicts flight prices using machine learning algorithms and a large
database(deitabeis).

Decipher feelings on social media. Hotels and airlines are using sentiment analysis tools based on
Artificial Intelligence, in order to understand the posts and comments that customers make on
social networks about the company's services. It serves to evaluate the management of the
business and apply(aplai) the measures(measurs) that are needed.(nided)

For example, if a customer complained about a delayed(deleid) flight, the airline will offer them a
discount on their next booking.

AI trends in tourism in the coming years

AI in travel and tourism presents clear trends to continue improving both the traveler experience
and the management and service of companies associated with this sector.

In this context, developments are planned that will make the company able to understand the
customer even more and empower them to adjust their services/products to their needs.

On the other hand, AI-enabled systems will fully execute certain jobs, freeing employees from
certain tasks. Which translates into the reduction of time and operating cost. In this way,
companies will be able to offer more competitive prices.

For example, AI trends in tourism include:

Intelligent baggage (bagesh) management at airports, through the use of robotics and AI.

Self-service in certain processes, such as consulting information at airports or check-in or check-

out in hotels, ships, etc., through the implementation of sophisticated robots and voice assistants.

The creation of completely personalized (complerily personalaiz) travel packages, through mobile
applications.

Translation with Artificial Intelligence in the tourism sector

Normally, the trips imply having contact with different languages. Therefore, the language
represents one of the biggest barriers that tourists have to move, get to know the world and
discover local cultures.

AI in the travel industry also has applications in language translation. Through automatic
translation, tourists can flow smoothly on their trips, allowing them to discover, explore and take
part in the activities typical of any culture.

In this case, intelligent systems and applications have been developed for machine translation and
simultaneous translation, using natural language processing and machine learning.

In this way, AI translation in tourism helps ensure that linguistic differences do not limit the
traveler. On the contrary, this cultural difference will be an extra attraction on your tours.