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    Rebecca Thirlwell
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    The job posting is for a Care Navigator position. Essential qualifications include customer service experience, an understanding of GDPR and confidentiality, and good verbal and written communication skills. Desirable qualifications include experience working with the public and applying new technologies. The position requires strong interpersonal skills such as teamwork, respecting diversity, and tactful communication. Organizational skills like self-motivation, working independently, and flexibility are also important.

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    The job posting is for a Care Navigator position. Essential qualifications include customer service experience, an understanding of GDPR and confidentiality, and good verbal and written communication skills. Desirable qualifications include experience working with the public and applying new technologies. The position requires strong interpersonal skills such as teamwork, respecting diversity, and tactful communication. Organizational skills like self-motivation, working independently, and flexibility are also important.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    2 views2 pages

    272-3851670 - 272-3851670 PS PDF

    Uploaded by

    Rebecca Thirlwell
    The job posting is for a Care Navigator position. Essential qualifications include customer service experience, an understanding of GDPR and confidentiality, and good verbal and written communication skills. Desirable qualifications include experience working with the public and applying new technologies. The position requires strong interpersonal skills such as teamwork, respecting diversity, and tactful communication. Organizational skills like self-motivation, working independently, and flexibility are also important.

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    © All Rights Reserved
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    of 2

    PERSON SPECIFICATION

    Job Title: Care Navigator


    Assessment Criteria Essential Desirable Identified
    Experience Working in a customer services Previous experience of working with the Application Form
    background general public Interview

    Understanding of GDPR and Applying New Technology


    confidentiality issues Seizes opportunities to learn about and
    implement new technology to enhance
    personal and team performance

    Qualifications/Training Basic keyboard skills Application Form

    Good general education to GCSE level

    Interpersonal Skills Demonstrate good verbal and written Team Working Application Form
    communication skills with the ability to Demonstrate clear commitment to the Interview
    follow both verbal and written team approach; exchanging ideas and
    instructions providing support to colleagues

    Able to speaking confidently, conveying Respecting Diversity


    clear messages to a wide range of people Seeks to develop an understanding of
    different groups and individuals and
    Demonstrate positive attitudes and ensures equitable and appropriate
    behaviours, dealing with people, treatment for all
    problems and situations with honesty,
    integrity and respecting diversity Communicating in writing
    Conveys written information clearly and

    Date issued (Month & Year) 1 of 2


    Employ tact and patience when dealing accurately to a wide range of recipients
    with difficult situations remaining polite
    and understanding at all times Communicating Orally
    Speaks confidently, conveying clear
    Commitment to undertake and complete messages to a wide range of listeners
    learning activities, which will form part
    of the role development

    Maintain confidentiality at all times in


    respect of the Data Protection Act (1998)

    Organisational Skills Highly developed self-motivational skills


    Making Decisions Application Form
    Embraces responsibility for identifying Interview
    Able to work in a logical and/or sound and effective solutions to a variety
    methodical manner and able to work of different problems
    under own initiative.

    Able to work independently in a fast


    paced environment

    Ability to accommodate and adapt to the


    demands of the post with flexible
    working as required and good
    attendance

    Key for ‘Identified’: AF = Application form, In = Interview, P = Presentation, REF= References, CERT=Certificates

    Date issued (Month & Year) 2 of 2

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