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  • Server Cards

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    Nick Ott
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    The document provides instructions for servers and customers through a series of prompts describing common service issues and interactions. The prompts advise the server that a spill needs to be cleaned, a customer has been waiting a long time for food without silverware, and a napkin was forgotten. Additional prompts notify that a customer thinks a server has earned too many tips and wants soup that is out of stock. Conversation starters and continuers are also included to initiate, continue, or end interactions.

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    Server Cards.docx

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    The document provides instructions for servers and customers through a series of prompts describing common service issues and interactions. The prompts advise the server that a spill needs to be cleaned, a customer has been waiting a long time for food without silverware, and a napkin was forgotten. Additional prompts notify that a customer thinks a server has earned too many tips and wants soup that is out of stock. Conversation starters and continuers are also included to initiate, continue, or end interactions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    3 views2 pages

    Server Cards

    Uploaded by

    Nick Ott
    The document provides instructions for servers and customers through a series of prompts describing common service issues and interactions. The prompts advise the server that a spill needs to be cleaned, a customer has been waiting a long time for food without silverware, and a napkin was forgotten. Additional prompts notify that a customer thinks a server has earned too many tips and wants soup that is out of stock. Conversation starters and continuers are also included to initiate, continue, or end interactions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Server and Customer Card Instructions: Cut out individually and distribute.

    The server has spilled water in front of you.


    You have been asking him to clean it.

    I have been waiting a long time for my food


    already…

    You will be eating your food in 5 minutes, but


    you have no silverware.

    The server has been asking for you to order.


    You aren’t ready and it’s annoying.

    Your server said he will be bringing you a


    napkin shortly, but he forgot.

    The server has been earning a lot of tips


    today. You think it’s too much.

    Your guest has been drinking water, but


    please bring her an orange juice next time.

    The customers have been ordering a lot of


    soup today. There is no more, but you want
    some.
    Server and Customer Card Instructions: Cut out individually and distribute.

    Initiating Conversation

    Continuing Conversation

    Ending Conversation
    Can I talk to you for a minute?

    Excuse me, please. Do you have a minute?

    Anyway…

    So, as I was saying…

    Okay, but…

    It’s been nice talking to you. Bye.

    I’m sorry, I have to go now.

    I must go. See you later.

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