NUR NADIAH BINTI MOHD SAKERI

940526035794

TUTORIAL 2

Tutorial 2
Create a one-page telephone conversation with a partner. The conversation/dialogue
can be on any topic in a variety of settings.
Last week, my husband and I went for a vacation in Paris. It was the vacation that we
were waiting for as there were a beautiful scenery and very friendly citizen. I am very
impressive with the beautiful building there but we were upset and unhappy about our
vacation. This because we were unsatisfied with hotel service that we stayed. So, my
husband ask I go to the agency to complain about that.
Customer Service

: Hello and good morning, sir and madam, can I help you?

Madam Jaz

: Morning, I am Madam Jaz and this is my husband, sir Fiq, one of

your customer from Star Hotel. I would like to make a complaint about
my vacation in Paris last week.

Sir Fiq

: I am really not satisfied with your service.

Customer service

: I am sorry to hear that. What exactly was the problem?

Madam Jaz

: First of all the coach taking us to the hotel broke down and we had to
wait for over two hours before a replacement arrived. We were very
tired! Then, when we got to the hotel, we wanted to get some rest but
when we opened the door, we found our room had not been cleaned.
Many rubbish and food wasted in the basket. It cause the room have a
bad smell.

Sir Fiq

: Furthermore, my wife in morning sickness condition. She was allergy

with a ridiculous smell. She always vomit since we stayed there. I
hope that you take it serious with what I had said.

Customer service

: Oh! Sorry to hear your bad experience. I am sorry to ask this, did you
complain to the hotel staff?

Sir Fiq

: Yes, of course! But we were told all the chambermaids were off duty.
Anyway, that's not all. The people in the room above sounded like
they were having all-night parties, every night. The place like in disco
club.

NUR NADIAH BINTI MOHD SAKERI

940526035794

TUTORIAL 2

Customer Service

: Did you have any other problem, madam? I have to record all of your
compliment so that my boss will take it serious.

Madam Jaz

: Indeed, I have many problem with your service! The next day, I
demanded another room but the receptionist told me the hotel was
full. So that, I stayed at the same room. At night, the same situation
happened. It make my holiday mood become down.

Customer service

: Oh, I see. Hmmmm....

Madam Jaz

: And the food service in the hotel restaurant was awful. It was so bad.
It is five stars hotel but the food service not symbolize like that. We
had to eat out all the time despite having paid for meals in the price of
our holiday.

Sir Fiq

: Seriously, my wifes cook is much more batter than yours service.

Customer Service

: I do apologize. I'd like to offer you a 20% discount on the price of one
of our autumn breaks as a gesture of goodwill.

Madam Jaz

: A 20% discount, you must be joking. I want to see the manager.

Customer Service

: Okay, madam. I will inform my manager as soon as possible. Can

both of you wait for a few second?

Sir Fiq

: Of course, we will wait for that.