Job Responsibilities

 Advocate for customer needs to overcome adoption blockers and drive new feature
development with Product.

 Lead across multiple work streams and teams to maintain customer momentum. The

Technical Account Manager will be an extended part of client’s technical team ensuring

automation solutions are running effectively

 Serve as a technical contact and augment our customer support teams. Assist customers

in resolving their technical challenges including provision of infrastructure installation,

upgrade planning and oversight

 Develop strategic relationships with key stakeholders to understand merchant’s

business needs and desired outcomes.

 Act as a technical advisor to customers while performing code reviews, infrastructure

scaling guidance and holding preventive care sessions

 Assist in technical support for customers to support pre-sales and post-sales processes

 Address all product-related queries on time Proactively engage and influence your

customers, providing embedded technical advisory and guiding the technical maturity of

your customers' automation programs to help them achieve their objectives and elevate

their line of sight as to what can be achieved 

 Provide UiPath platform infrastructure, installation and upgrade planning, guided

assistance, and troubleshooting 
 Perform quarterly health checks and business reviews

 Assist in technical support for customers to support pre-sales and post-sales processes

 Address all product-related queries on time

 Hold educational and informational training sessions to enable our clients to use UiPath

products effectively
Desired Qualification & Experience

 Minimum of 5 years of professional experience in technical customer-facing roles 

 Background in programming, preferably .NET. Prior experience as Ui Path Solution

Architect will be a big plus

 Previous experience with UiPath and its products suite 

 SaaS and Cloud technical background with hands-on experience in digital technologies

 Prior experience in technical support or technical consulting.

 Experience in one or more of the following is desirable:  Windows and Linux server

infrastructure, IT, network troubleshooting, and security 

 Strong analytical and problem-solving skills  

 Self-motivated, proactive team player with innovative ideas to inspire customer loyalty

and adoption  

 Diplomacy, tact, and poise under pressure when working with customers and partners 

 Excellent verbal and written communication skills - English fluency is required  

 Computer Science degree (or equivalent)  

 Willingness to travel approximately 25%