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Business Revenue Target not achieved

↗ ↖
No corrective
actions/Improvement Increase Losses
↑ ↑
No feedback on time Delay on Invoice
↑ ↑
Increase Dispute Time Lead
↗ ↖
Dispute calls to review
rejected cases Backlog
↑ ↑
Lack of agreement Delays
↑ ↑
OS High rate of rejection on
dispute cases Lack of calibration/Training

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