Hello Daniel,

The DWS computer has an internal error, such as a memory failure,

and is unable to operate the ensite app. In this case, the DWS will
require replacement.

Abbott ( note new mobile phone number)

How are we doing? Take the Abbott Service Survey: https://www.surveymonkey.com/r/ABTPostSvc

Bruce Everling Abbott O: +1.651.756.6825

Technical Support Specialist One St Jude Medical Drive M: +1.651-895-0052
E: bruce.everling@abbott.com
St Paul, MN 55117 USA

From: USD TechSupport <USD_TechSupport@abbott.com>

Sent: Thursday, April 7, 2022 8:03 PM
To: Everling, Bruce <bruce.everling@abbott.com>
Subject: FW: Velocity error

From: Daniel Umaña <daniel_u571@hotmail.com>

Sent: Thursday, April 7, 2022 4:43 PM
To: USD TechSupport <USD_TechSupport@abbott.com>
Subject: Re: Velocity error

EXTERNAL EMAIL: Only click links or open attachments if you recognize the
sender and know the content is safe.

Hi, the DWS boot correctly, and when I sign to the ensite user pop up
that message, and the DWS is at Honduras country

Thanks

Sent from my iPhone

On Apr 7, 2022, at 2:59 PM, USD TechSupport

<USD_TechSupport@abbott.com> wrote:
Hello,

Does the DWS eventually boot or does it hang on this screen? Is this
DWS located in the US?

Thank You,

Abbott

Ken Linehan Abbott O: (855) 478-5833 Opt: 2

Application Support One St. Jude Medical Drive E: Ken.Linehan@abbott.com
Specialist
St. Paul, MN 55117

From: Daniel Umaña <daniel_u571@hotmail.com>

Sent: Thursday, April 7, 2022 1:04 PM
To: USD TechSupport <USD_TechSupport@abbott.com>
Subject: Re: Velocity error

EXTERNAL EMAIL: Only click links or open attachments if you recognize the
sender and know the content is safe.

Hi!

Yes is at the sign in, EnSite Velocity, is at Hospital Cemesa, I’m not at
the place at the moment, a try to get the serial number

Sent from my iPhone

On Apr 6, 2022, at 2:49 PM, USD TechSupport

<USD_TechSupport@abbott.com> wrote:

Daniel,

Is this error seen upon bootup of an EnSite Velocity, Precision or

EnSite X system? What hospital is this at, and what is the serial
number of the computer?

Thank you,

Abbott

Ken Linehan Abbott O: (855) 478-5833 Opt: 2

Application Support One St. Jude Medical Drive E: Ken.Linehan@abbott.com
Specialist
St. Paul, MN 55117

From: Lightle, Jayson <jayson.lightle@abbott.com>

Sent: Wednesday, April 6, 2022 8:22 AM
To: Daniel Uma?a <daniel_u571@hotmail.com>; USD TechSupport
<USD_TechSupport@abbott.com>
Subject: RE: Velocity error

HI Daniel,

I have copied Capital Service on this email which handles questions

about the Velocity.

Tech Support- See Daniel’s inquiry below

Jayson Lightle Abbott O: +1 781-852-8242

Senior Engineer II, 100 Abbott Dr M: +1 636-375-8663
Integrated Systems E: Jayson.lightle@abbott.com
Abbott Park, IL 60064 USA

From: Daniel Uma?a <daniel_u571@hotmail.com>

Sent: Tuesday, April 5, 2022 5:10 PM
To: Thoratec Technical Service <ttechservices@sjm.com>
Subject: Velocity error

EXTERNAL EMAIL: Only click links or open attachments if you recognize the
sender and know the content is safe.

Hi there, can I get service for this problem, or some help.

Sent from my iPhone