WMSU-ISMP-GU-003.

00
Effective Date: 7-DEC-2016

ACTIVITY 5 (Week 7-8)

LOOKING AT OTHERS

I. Introduction

People who can relate with others are not unique individuals who are lucky. They simply used
skills in human relations. Individuals who are successful in relating with other people basically
enjoy company of people. Having friends and having good relationship are among the life's greatest
joy. Friends are our treasure in life. Winning friends involves getting along well with others. It
requires an understanding of human behavior, a good supply of tact, and plenty of patience. Faulty
human relations are responsible for many problems and unpleasant situations in life.

II. Objectives
At the end of this activity, you can:

1. Develop the ability to get along with others

2. Discuss the concept of "first impression last"
3. Identify the behaviours that people like in others
4. Explain the process on how to achieve good human relations
5. Discuss ways to become an interesting person
6. Elaborate how charisma can help us achieve in life
7. Describe ostrich complex

III. Concept/s Explanation

IMPROVING ABILITY TO GET ALONG WITH PEOPLE

It is an ability for which the business world will readily pay a high premium, and more
importantly done on which the happiness of your personal life may well depend.

Make New Friends

1. Keep all doors open to meet new people.

2. Be open in your interests.
3. Do not try to get involved in everything going on around you
4. Let others see who you really are
5. Make an effort to get to know others too.
6. Once a friendship has begun be that good friend.

For WMSU Instructional Purposes Only Page 1 of 4

 WMSU-ISMP-GU-003.00
Effective Date: 7-DEC-2016

FIRST IMPRESSION

How “first impression” affects behavioral human relation – When people meet for the first time, a
quick impression is formed. Social psychologists call this process “Primary Effect”. It is the way
we see one another during their first meeting or encounter.

How “first impression” affects performance. Here are two examples in an organizational setting in
what “first impression” has an effect on the organization’s performance.

Example 1:
The first example illustrates how Customer’s first impression affects present and future sales
performance. While at work, Tim spilled coffee all over his shirt, so he went to Tower’s Men’s
Clothing Store around the corner to get a new one. Tim had never been in the store before. As he
walked into the store Ernest Tower immediately greeted Tim with a smile and a “Can I help you
sir?” As he looked around, Tim liked the set - up of the store; it was pleasant and it made him feel
comfortable. Tim bought three shirts and as he left; he thought that he would return when he needed
something else.

Example 2:
The second example illustrates how a department’s performance can be affected by “first
impression”. Josie was brought in from another organization to manage the Accounting Department
at Payright. During her initial meeting with her employees, Josie began by telling them that she
graduated from Harvard with honors and how well she did in her previous management position.
Then Josie told them about the changes they were going to make to increase productivity. After the
meeting, the employees generally agreed that Josie had a “big head”. As time went on, Josie found
that her suggestions for improving productivity were not implemented. In fact, productivity actually
dropped.

BEHAVIOR THAT PEOPLE LIKE IN OTHERS

There are so many factors to consider when it comes to being a person that will attract
others to you.

1. Be curious and ask interesting questions.

2. Describe other people in the positive.
3. Make good first impression
4. Listen. Really listen.
5. Choose every opportunity to experience joy.
6. Don't pass judgment.

For WMSU Instructional Purposes Only Page 2 of 4

 WMSU-ISMP-GU-003.00
Effective Date: 7-DEC-2016

HOW TO ACHIEVE GOOD HUMAN RELATIONS:

a. Be courteous and considerate

Say “Please” and “Thank you” often and mean in each time you say it.

b. Bestow compliments generously and sincerely.

Insincere flattery is easily seen through; avoid its use. Form the habit of looking for the good
qualities that each person has and compliment them on these qualities.

c. Watch for “sensitive spots” and be tactful.

All people have sensitive spots of one kind or another. For example, the extremely tall girl may be
sensitive about her height. Don’t make negative remarks about tallness. If the thing a person is
sensitive about cannot honestly be complimented, ignore it and find something else to compliment
about.

d. Be a good listener.
This means that you really listen to what the other person has to say and that your behavior shows
that you do.

e. Be cheerful and confident.

No one likes to be around with an unsure person.

f. Smile
Nothing makes another person feel so good as to be on the receiving end. Be truly sincere with a
personalized smile.

g. Be willing to do a little start smiling back.

You will find self-satisfaction as well as good human relations when you do a little more than your
share.

h. Avoid gossiping and faultfinding.

Gossips and faultfinders can cause unhappiness for themselves and others. Resolve never to be one
and stick to your resolutions. Say nothing about others unless it is something good.

i. Be agreeable
Be agreeable to the wishes of the majority or of the other person. Keep to yourself your values, your
standards of conduct, your ideas, or your beliefs regarding social or moral behavior.

j. Be generous
There are so many things to be generous about: time, praise, thoughtfulness, kindness, smiles,
understanding, empathy, appreciation, courtesy, work and effort. If you would get along with
people, be generous in all ways.

For WMSU Instructional Purposes Only Page 3 of 4

 WMSU-ISMP-GU-003.00
Effective Date: 7-DEC-2016

SEVEN WAYS TO BECOME AN INTERESTING PERSON

“By becoming more interesting one can add fun, excitement, and enjoyment to one’s life. The
following are suggestions for becoming a more interesting individual;
a. Volunteer your time to a worthy organization.
b. Try an activity one does not ordinarily do. Example: walk barefoot in the rain
c. Pamper a pet. People find animals fascinating.
d. Try new foods. The exotic taste of new foods satisfies curiosity.
e. Read magazines.
f. Smile and laugh.
g. Get other people to teach about themselves.

HOW TO CREATE YOUR OWN CHARISMA

a. Confidence is vital
b. Happy people are far more charismatic than the miserable ones.
c. Being assertive enables one to stand on his own feet.
d. Be interested in others.
e. Spontaneity
f. Make the most of your talents.
g. Action. Be more of a doer than a mere on -looker.

THE “OSTRICH COMPLEX”

The “Ostrich Complex” is a habit of handling problems by avoiding them or

pretending they do not exist.Dr. Elliot Weiner, the author of “The Ostrich Complex”, says the
syndrome shows itself in four different ways.

1. Procrastination – not facing a problem by putting it off.

2. Perfection – refusing to take an action if you cannot get everything to come out perfectly.
3. Denial – pretending that a problem simply does not exist.
4. Collecting – acting as though you’re disregarding little irritants but actually storing them up for
an inevitable explosion.

Weiner suggested the following To Free Yourself of Ostrich – Like Behavior.

1. Treat your problem objectively, as though they were happening to somebody else.
2. Advertise your problem to others and appeal for help if necessary.
3. If you’re a perfectionist, try being late for a meeting, or make a spelling error in a report.
4. Don’t try to do everything yourself. Delegate lesser duties and chores so that you can grapple
with the most important issues.
5. Divide your goal into manageable stages and handle them one at a time.
6. Don’t simmer unproductively all day long. Set aside time to get rid of anger through a
wholesome safety value like exercise.
7. Write a letter to express how upset you are but don’t send it.
8. Relax and try to imagine the best and the worst possible scenarios to resolve your problem.

For WMSU Instructional Purposes Only Page 4 of 4