Business Process Management

Dr. Nissreen El-Saber

Autumn 2022

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Business Process Management

Lecture One

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 Our Course in the Curriculum
IS412 Business Process Management
‫إدارة عمليات األعمال‬
Prerequisites:
IS201 Systems Analysis and Design
IS200 Database Systems
CS102 Computer Programming II
CS101 Computer Programming I

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IS412: Business Process Management
This course looks at ways in which business
processes can be:
– analyzed,
– redesigned, and
– improved thus ensuring that they are meeting the
needs of customers and the enterprise.

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 Course Aims:
By taking this course you will be able to:
• understand business process from a
management and process analyst perspective,
• learn skills, analytical frameworks and general
principles for managing business processes.
• Demonstrate how to solve practical business
problems using BPMN Business Process Diagrams
(BPDs).
• The course will incorporate a laboratory
component using BPM software.

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 What for in the future?
• Project Managers.
• Business Analysts.
• Business and IT stakeholders working with analysts.

Two Perspectives
• People in business administration:
are interested in improving the operations of companies.
• Computer science communities:
are interested in providing robust and scalable software
systems.

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Case Study: Canon HR Digitization

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Case Study: Canon HR Digitization
• Reimagining Human Resources for a digital world.
• A dynamic HR team is vital to achieving success.
But processing paper employee files by hand is
laborious – costing you time and money.
• Manual HR document workflows slow down your
business, and paper archives are an expensive
and inefficient way of storing staff information.

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The benefits of HR Digitisation

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Demonstrating the Power of going
paperless

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Canon Case Study .. The Challenge
Canon Italy’s HR team was spending too much
time and money processing paper documents,
and wanted to find a faster way to handle
employee data.
As well as distracting staff from more valuable
tasks, manually processing 900 staff files had
made HR a bureaucratic cost center.

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Canon Case Study .. The Solution
The company realized that the answer to this
problem was
Canon HR Case Manager
a fast and flexible document processing system
that enables staff to manage employee
information digitally.

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Canon Case Study .. The benefits
By converting its paper files to a digital format:
- the HR department cut admin time by 15%.
- boost productivity and morale.
- The system’s analytic and security features
also gave the team more control over its data
– helping to keep its records up to date and
fully compliant.

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 Canon HR Activities
• Recruiting: New vacancy request, CV management,
selection, etc.
• Onboarding: Streamlined enrolment process with
less admin workload.
• Managing: Timesheets, payroll and expenses,
employee contracts, etc.
• Off-boarding: Pension and retirement, etc.

Recruiting Onboarding Managing Off-boarding

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 Two Perspectives
• People in business administration:
are interested in improving the operations of
companies.
• Computer science communities:
are interested in providing robust and scalable
software systems.

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 Business Process
A business process consists of a set of activities that are performed
in coordination in an organizational and technical environment.
These activities jointly realize a business goal.
Each business process is enacted by a single organization, but it
may interact with business processes performed by other
organizations.
A Business Process is a set of related activities that
together realize a business goal in an organizational and
technical context. These processes take place in a single
organization but may need to interact with processes in
other organizations.

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 Business Process Management
Business process management (PBM) includes concepts,
methods, and techniques to support the design,
administration, configuration, enactment, and analysis of
business processes.

Business Process Management (BPM) is concerned with

the concepts, methods, and techniques that support the
design, improvement, management, configuration,
enactment, and analysis of business processes that
deliver lean and customer focused business processes.

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 Essence of Modeling
• A model is the result of modeling
– A mapping of an original
– A reduction of the original
– Serving a specific purpose
• Original
– May be existing, fictitious, or planned
– May be a model as well

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 Business Process Model
A business process model consists of a set of
activity models and execution constraints between
them.
A business process instance represents a concrete
case in the operational business of a company,
consisting of activity instances.
Each business process model acts as a blueprint for
a set
of business process instances, and each activity
model acts as a blueprint for a set of activity
instances.

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 Example BP Model
• The business processes of the reseller and the buyer can,
for instance, interact with each other in the following way.
1. The buyer sends an order message to the reseller.
2. The reseller receives that message in a start event. The order
information
is then extracted from the message, and order processing starts.
3. The reseller sends an invoice and ships the ordered products.
4. The buyer receives the invoice.
5. The buyer settles the invoice.
6. Finally, the buyer receives the ordered products.

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1. The buyer sends an order message to the reseller.
2. The reseller receives that message in a start event. The
order information is then extracted from the message,
and order processing starts.
3. The reseller sends an invoice and ships the ordered
products.
4. The buyer receives the invoice.
5. The buyer settles the invoice.
6. Finally, the buyer receives the ordered products.

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1. The buyer sends an order message to the reseller.
2. The reseller receives that message in a start event. The
order information is then extracted from the message,
and order processing starts.
3. The reseller sends an invoice and ships the ordered
products.
4. The buyer receives the invoice.
5. The buyer settles the invoice.
6. Finally, the buyer receives the ordered products.

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 In general …
• To meet the demands of today’s competitive
marketplace enterprise processes must be lean
and customer focused.
• BPM includes process modeling that explicitly
represents processes – once they are defined,
processes can be analyzed, improved, and
enacted.
• Software in the form of business process
management systems can be used to manage
business process.
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