Enterprise Resource Planning

Brief History of ERP:

Enterprise resource planning refers to a type of software that organisations use to

manage day to day business activities.

These systems tie together a multitude of business processes and enable flow of
data between them by ensuring elimination of data duplication and provide data
integrity.

1913 1964 1983 1990 2000

EOQ MRP MRP II ERP ERP II

Gartner group first used the acronym ERP in 1990

Different Modules of ERP
On Premises ERP Cloud Based ERP Single/Multi Tenant

Hybrid ERP Open Source ERP

ERP Implementation and Selection Methodologies

ERP Implementation
Discovery and Evaluation Go Live and
Design Development Testing Deployment
Planning and Selection Support

• SpecIT Independent Vendor selection management(IVSM) is a comparison and selection

automated mechanism. This can specify multidimensional requirements depending on country,
company and department.

• Kuiper’s Funnel method is a modified questionnaire for ERP Vendor. This keeps specifications
out of view until they are needed to finalize opinion.

• Dobrin’s 3D decision support tool is usually implemented into existing system, thereupon
creating a map of working operations and recommendations for improving productivity.

• FOETSEL Model: Financial, Organizational, Economic, Technological, Social, Ethical and Law –
Kind of PESTEL model applied on to ERP.
Benefits of ERP:
AI and ML Blockchain

Cost Savings Workflow Visibility Reporting and Analytics Business Intelligence

Compliance Risk Management Data Security Collaboration

Scalability Flexibility Customization Customer and

partner management

AR Data Points IoT

Customer Relationship Management
Brief of CRM:

Customer relationship management is a process in which a business or other

organization administers its interactions with customers.

CRM systems compile data from a range of different communication channels and
allows businesses to learn more about their target audiences and helping in
retaining customers and driving sales growth.

Roles of CRM

Customer
Strategic Operational Analytical Collaborative
Data Platform
Components of CRM

Verbal
Telepho
Commun Internet Email
ication ne

Appropriate data classification

Composition and Insertion of data into the organization

database

Analysis of Data

Dissemination of information to the various components of

Support the organization Management

Selling Marketing
Benefits of CRM

Enhanced ability to Increased efficiency Enhanced Salesforce Improved Pricing

target profitable and effectiveness of efficiency and
customers customer service effectiveness

Customization of Multichannel Time Saving Improved Customer

Products, Services Integration Behaviour
and Marketing understanding
Digital Transformation
Digital Transformation
Digitisation vs Digitalisation vs Digital Transformation
Digitisation is the move from analog to digital.
Digitalisation is using digital data to simplify how you work.
Digital Transformation using technology to continuously evolve What it offers, How it
interacts with customers and How it operates
Thinks to consider: Technologies involved:
1. People • Cloud Computing
2. Why do we need to transform? • IT Customizations
3. Communicate effectively • Mobile Platforms
4. Have internal ambassadors • AI and ML
5. Measure your progress • Automation
6. Ensure Culture gets transformed too • Blockchain
7. Safeguard Privacy. • Augmented and Virtual Reality
• Social Media
Roles Involved: • IoT
Cloud Architects, Data Architects, • Edge Computing
Digital Product Managers, Infosec • Many more…………….
Leaders, Scrum masters, System
integrators, UX engineers
Digital Customer Experience
Customer Life time value is the most undervalued critical business term

Sum total of all the online interactions a customer has

67% 306% 4X with your brand.

If CX is about showing empathy, building trust and

Pay more Recommend To Competitor human connection then DCX is the online expression of
more these efforts

What are customers expecting:

• Connected Journey
• Everyone is preferred customer
• Innovations across journey
• Trusted data handling & privacy

Customers can easily identify the disconnect, by the

time you identify this, you are long gone

Combine your sales data with the NPS/CSAT and identify

the key issues corresponding to the segment and act
accordingly
Digital Operations Improvement
Digital operations is the process center of your digital transformation

Concept of infusing business operations with agility, intelligence and automation to

create operational models that delight customers and improve performance.
Digital Operations Toolkit:
• Process Orchestration
• Process Automation Process Shift From To This
• Business Intelligence
Reactive Response Proactive Action

Digital Operations Technology stack: Monitoring for service To improve customer experience
• Robotic Process Automation disruption
• Process Mining and Discovery Post event Processing Real time processing
• Intelligent BPMS (iBPMS)
Scheduled Maintenance Predictive Maintenance
• Integration Platform as a Service
• Low Code Platforms Manual Processes Automated Processes
• Decision Management Suites
Stove Pipe Incident response Holistic incident response management
• Business Rules Engine
• AI & ML
• Chatbots and Conversational AI
Digital Employee Experience
Employees are the customers of the digital workplace

Digital Employee experience is a reflection of how effectively people interact with their
workplace digital tools, which allows them to be engaged, proficient and productive.

Why DEX matters:

68% 28% 20%

Time Time spent on Time looking

toggling b/w email for
apps information
Benefits of DEX:
Factors that impact DEX: • Equitable Digital experiences
• Omnichannel reach • Employee productivity and satisfaction
• Resources Targeting • Ability to create shared values
• Orchestration • Fully aligned workforce
• Personalization and Intelligence • Greater agility for the organisation
• Workforce Intelligence
• Increased customer satisfaction
Microsoft Azure
Microsoft Azure
Microsoft’s Public cloud computing platform

Azure Cloud platform is more than 200 products and cloud services designed to help
you bring new solutions to life. Build, run and manage applications across multiple
clouds, on premises and at the edge, with the tools and frame work of your choice.

Azure Global Azure Data Center Azure Region Azure Geography

Infrastructure

Azure Availability Azure Global

Zones Network
Azure Storage Services
Durable and Highly available Secure Scalable
Azure Blob – Allows unstructured data to be stored and accessed | Supports Azure Data lakes
storage Gen2 | Use – Application to support streaming and random access scenarios | Access
Application from Anywhere | Enterprise data lake on Azure and perform Big Data Analytics| .Net,
Java, Node Js, Python, PHP, Ruby | Backup, restore, disaster recovery, archive

Azure Queues – Asynchronous message queuing between application components | Store and
Retrieve messages |

Azure Files – Lift and Shift application to cloud | Fully managed cloud file shares that you can
access from anywhere | Store development and debugging tools | Multiple VMs can share same
files with both read and write access | SAS token |

Azure Table – Store structured NoSQL data in the cloud | Attribute store with a schemaless design
| Use – Storage of flexible data sets like user data for web applications, address books and other
meta data | Cosmos DB – throughput optimized tables, global distribution, and automatic
secondary index

Azure Disks – Allows data to persistently stored and accessed from an attached virtual hard disk |
Lift and shift applications that use native file system APIs | Store data that is not required to
access outside the VM

Managed Accessible
Azure Computing Services

Azure Functions- Serverless solution | Write less code , Maintain less infrastructure and save on
costs | Scale automatically on demand | Implements your system’s logic into readily available
blocks of codes | Use your preferred language for code

Azure Apps – HTTP based service for hosting web applications, Rest APIs and Mobile backends |
Develop in your favourite language | Managed production environment | Serverless code |
Connection to SaaS Platform and on premise data | Global scale |API and Mobile features |

Azure Virtual Desktop – Desktop and app virtualization service that runs on cloud | Unified
management experience | Load Balancing – Breadth , Depth | Assign specified VD for
departments | Host Pools | Auto Scale |

SQL Server on Azure VM - Promise of the cloud with OS control | Create your right version,
edition and OS | High Availability and disaster recovery | Flexible licensing |

Azure Service Fabric- Easy to package, deploy, and manage scalable and reliable microservices
and containers | Deploy applications in seconds | Stateless and Stateful Micro services |
Application Life cycle management | Any OS, Any Cloud |
Azure Tools

Developer Tools – App configuration | Data Studio | Dev Spaces | DevOps | DevTest labs | Lab
services | Pipelines | GitHub actions | Visual Studio | Visual Studio Code

IoT Tools – API Management | Cosmos DB | Digital Twins | IoT central, Hub, Edge | Event Grid |
SQL Edge | Defender for IoT | Logic Apps | Notification hubs | Kinect DK

AI + ML – Bot Service | Applied AI services | Cognitive Search | Machine Learning | Data Bricks |
Video Analyzer | Computer vision | Face | Form Recognizer | Genomics | Speech to text |
Translator | Text Analytics

Migration – Database migration service | Migrate | Site Recovery | Cost Management + Billing |
Data Box

Analytics – Analysis Service | Data Explorer | Data Lake Storage | Data Share | Stream Analytics |
Synapse Analytics | Data Factory | Power BI Embedded | Microsoft Purview | Log Analytics |
Industry Solutions

Industry Use Cases Tools in Use

AI and ML; Synapse Analytics; High Performance

Financial Services Personalise Banking; Modernise Services; Detect Fraud
computing; Azure VD; Azure Stack; Azure Security

AI and ML; SAP on Azure; Azure IoT; Azure Sentinel;

Government Fraud Prevention; Benefits Management; Digital Justice
Synapse Analytics

AI and ML; Synapse Analytics; Healthcare APIs; IoT;

Health Care Continuous Patient Monitoring; Clinical Trials; Genomics
Remote Manufacturing Operation; Automated Quality Control; Inventory
Manufacturing
planning and Optimisation
Retail Personalisation; Supply Chain Optimisation; Omni Channel Optimisation;
Reservoir Simulations for drilling hit rates; IoT drilling sensors to improve
Energy decision making; Predictive Maintenance; Digital Twins for distributed energy
resource and device controls; Automated Processes
High Performance Computing; Mixed Realty;
Security
AI and ML; Synapse Analytics; SAP on Azure;
Industrial IoT; High Performance Computing; Mixed
Realty; Azure VD
AI and ML; Synapse Analytics; SAP on Azure;
Industrial IoT; High Performance Computing; Mixed
Realty; Azure VD; Azure Cognitive Services;
AI and ML; Cloud Scale Analytics; SAP on Azure;
Industrial IoT; High Performance Computing;
Kubernetes; Azure Cognitive Services

Media and Content Creation; Content Management; Content Distribution and

Content Delivery Network; Data Box; Render Farm
Entertainment monetization
Google Cloud Platform
Google Cloud Platform

Google cloud platform, offered by google, is a suite of cloud computing

services that run on the same infrastructure that google uses internally for its
end user products.
Google Storage Services

Object Storage – Cloud Storage / object storage for companies to store any type of data, any
amount of data and retrieve it as often as you’d like| Stream Videos | Image and Web asset
libraries | Data Lakes | Archival Storage – Backup , Meet regulation or compliance requirements

Block Storage – Persistent Disk : Fully integrated with GC products like compute engine and GKE ;
Storage for data bases, Sharing read only data across multiple VM | Local SSD – locally attached
block storage for VM and Containers : Flash Optimized data bases |

File Storage and Data Transfer – Fully managed service for file migration and storage . Easily
mount file shares on compute engine VMs | Tools for Data transfer from another cloud provider
or from your private data center | Move data from bandwidth constrained locations .

Mobile App Services – Scalable storage for user generated content from your app – Strong user
based security | Collaboration, Communication and file storage – Store all of your organizations
content safely and securely in cloud | Build Artifacts - Artifact registry – A universal repository
manager for container images, OS packages, and language packages that you build and deploy.

Databases – Cloud Spanner | AlloyDB for PostgreSQL | Cloud Big Table | Memory Store | Cloud
SQL | Data Stream |
Google Computing Services

Compute Engine – High performance and General purpose VMs | LOB and Enterprise Apps | Web
Hosting | Data Bases | Most Workloads | Serverless Computing – Cloud Functions and Workflows

Migrate for Compute Engine – Frictionless enterprise grade migration for any business|
Advanced replication technology | As a Service | Destination Flexibility | Pre – Migration
Validation and testing | Migration groups | Automatic and Seamless Adaptations| Programmable
migrations

Anthos – Platform for modernizing apps and building new ones | Containerized apps with
prebuilt deployment and unified billing | Manage applications anywhere | Power of containers to
existing workloads | Multi Cloud |

Cloud GPUs – for ML, Scientific computing and 3D visualisation | Spot VMs | Shielded VMs | Sole
Tenant Nodes | Bare Metal – Infrastructure to run specialized workloads on Google Cloud | App
Engine – Serverless application platform for apps and back ends

Knative – Build, deploy and manage modern serverless workloads | Developer friendly Software |
Supports popular development patterns | Flexibility and control |
Google Tools

Developer Tools – Cloud Code – IDE support to write, run and debug Kubernetes applications |
TekTon – Kubernetes native resources for declaring CI/CD Pipelines | Cloud Build – Continuous
integration and Continuous delivery platform | Google Cloud Deploy

Data Analytics – BigQuery | Looker | Data Flow | Pub/Sub | Dataproc | Cloud Data Fusion |
Cloud Composer | Data Plex | Data Catalog | Analytics Hub |

AI , ML , IoT - Vertex AI | AI Infrastructure | Auto ML | Natural Language AI | Speech to text and

Text to speech | Video AI | Vision AI | Dialog Flow | Translation AI | Cloud IoT Core | edge TPU
Industry Solutions

Industry Solutions Industry Solutions

Analytics and collaboration tools for the retail value

Retail
chain Migration and AI tools to optimize the manufacturing
Manufacturing
value chain
Consumer
Packaged CPG digital transformation and brand growth
Goods Supply Chain
Supply chain solutions built in the cloud
and Logistics
Financial Computing, Data Management, and Analytical tools
Services for Financial Services
Data Storage, AI, and Analytics solutions for
Healthcare Government
Advance research at scale and empower healthcare government agencies.
and life
innovation
sciences
Teaching Tools to provide more engaging learning
Media and Solution for content production and distribution Education
experiences.
Entertainment operations

Telecommunic Hybrid and Multi Cloud services to deploy and Gaming AI driven solutions to build and scale games faster
ations monetize 5G