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 Section3 (18 marks)

You work for ComputerAge Ltd, which is a businessthat puts togethercomputersystemsfor customers.you
are responsiblefor noting down details when customershave problemswith the iornputu systemsthat they
haveboughtfrom your shop.

Listen to the two telephoneconversationsyou have with customersand fill in the forms below. you have 10
secondsto study the forms.

Gomputer Age LIg

uompurer Aqe Ltd , Mark
UseO
CustomerServlce
GtgtdmCr ServlceForm
Form ,, ,
Name:
I
Address:
2

Contactphoneno.:

Guarantee:
full,with partsand servicel-l partsonty I none f] 4

Invoicenumber:
J
Description
of itemand/ororoblem:

Actionto be taken:
7

", ' ' ComputerAge Ltd 9

: CtstomerServlceForm
IO t0
Name:
11 1l
Address

I2 I2
Contactphoneno..
t3 13
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11 t4
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I5 of itemand/orproblem:
Description t5

t6 I6
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I/
17

t8 t8

mS ection3
End of Section3
I
Sectio

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 PART B (22% of the subjectmark)

Situation
You are Peggy Tang, a Secondary5 studentat St Steven'sSchool. You are a reporterfor the school newspaper.
Your editor, Mr Brown, has been askedby the Principal to write an article about a charity called 'Give a Hand',
which wantsvolunteersfor its summerprojectsin developingcountries.

Mr Brown wants you to write the article. He haswritten you a note and attachedthe following:

a memo from the Principal;

a letter from the charity 'Give a Hand';
an article by an ex-student,Ricky Yu, abouthis experienceswith 'Give a Hand';
a sample'facts sheet'; and
two tapesof interviewsthat Mr Brown had, one with Ms Windsor,the ProjectsManagerof 'Give a Hand', and
one with Ricky Yu.

You will hearthe tapedinterviews,and all the written materialyou needis in your Data File.

You havetwo tasksto do:

1. Write an article for the school newspaperencowagingSecondary5 leaversto join one of the projects
organisedby 'Give a Hand'.

2. Completea 'facts sheet'which gives detailsof the relevantprojects.

You will have sevenminutes to study the Question-AnswerBook and pagesI and 3 of the Data File in order to
familiarise yourself with the situationand the tasksbeforeyou hearthe interviews. You shouldalso look at the two
note sheetson pages6 andT of the Data File. Take noteson thesetwo pagesas you listen to the interviews.

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Mark
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Whereyou will ttgy

Other remffhs ,II6w mileh itwill cost (HK$)
andeat :''
I7

I8 Travel:

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I9
(per week):
20

2t

22

Travel:
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(per weeh):
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Food/accommo&ttan
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32

33
Food/accomresdation

(perweek):

Task2
I Task
Total ENDOF PAPER Tot
2003{E:ENCLANGB3-l I 27