Chapter 1

Background/ Rationale

C COFFEE SHOP is a small, cozy coffee shop located in the heart of a bustling
city. The shop is designed to be warm and inviting, with comfortable seating and a
welcoming atmosphere. The walls are adorned with artwork from local artists, adding
to the shop's unique character. The aroma of freshly brewed coffee fills the air, creating
a comforting and familiar feeling for customers. The shop is run by a team of
passionate coffee enthusiasts who are dedicated to providing the highest quality
coffee and exceptional customer service. C COFFEE SHOP is a place where
customers can come to relax, catch up with friends, or work remotely while enjoying a
delicious cup of coffee. The shop is committed to supporting local businesses and
creating a positive impact on the community.

Mission:

At C COFFEE SHOP, our mission is to provide high-quality coffee and exceptional

service to our customers. We are dedicated to creating a warm and inviting
atmosphere where customers can relax, catch up with friends, or work remotely while
enjoying a delicious cup of coffee. We are committed to supporting local businesses
and making a positive impact on the community.

Vision:

Our vision is to become a leading coffee shop in the industry, known for our
commitment to quality, exceptional service, and community involvement. We strive to
create a welcoming environment where customers feel at home and can enjoy a
memorable coffee experience.

Goals:

Our goals at our coffee shop are centered around providing the best possible
experience for our customers while also making a positive impact on the community.
We are committed to sourcing the highest quality coffee beans from sustainable and
ethical sources to ensure that our customers are getting the best possible product
while also supporting environmentally responsible practices. Our focus on exceptional
customer service and creating a welcoming atmosphere for all customers is a top
priority, as we want everyone to feel comfortable and valued when they visit our shop.
We also believe in supporting local businesses and making a positive impact on the
community through our operations. To continuously meet the changing needs and
preferences of our customers, we strive to innovate and improve our menu offerings.
Finally, our long-term goal is to expand our reach and open additional locations in
other communities so that we can continue to share our passion for coffee and
community with even more people.
 Chapter 2

Social media accounts:

Website: https://ccoffeeshop.godaddysites.com/

Instagram: https://www.instagram.com/shopccoffee/

Facebook page:
https://www.facebook.com/profile.php?id=100092874036182&mibextid=ZbWKwL

Twitter: https://twitter.com/abscbnnews/status/1658756742321250304?s=46

Websites:
INSTAGRAM
FACEBOOK PAGE

TWITTER

Chapter 3
Management system

A coffee shop management system typically includes the following

components: Staff management: This involves hiring, training, scheduling, and
supervising staff members. It is important to ensure that employees are properly
trained in coffee making, customer service, and safety practices.

Inventory management: This involves tracking the inventory of coffee beans, teas,
pastries, and other supplies. It is important to have a system in place to order supplies
in a timely manner and to ensure that there is enough inventory to meet customer
demand.

Financial management: This involves managing the financial aspects of the business,
including budgeting, accounting, and cash flow management. It is important to keep
track of expenses and revenue to ensure that the business is profitable.

Marketing and promotions: This involves promoting the coffee shop through various
channels, such as social media, email marketing, and local advertising. It is important
to have a marketing plan in place to attract new customers and retain existing ones.

Customer service: This involves providing excellent customer service to ensure that
customers have a positive experience at the coffee shop. This includes training staff
members to be friendly and welcoming, resolving customer complaints in a timely
manner, and maintaining a clean and comfortable environment.

Overall, a well-functioning coffee shop management system is essential for the

success of the business. By effectively managing staff, inventory, finances, marketing,
and customer service, a coffee shop can create a positive and memorable experience
for customers and achieve long-term success.

Internal control

Internal control in a coffee shop refers to the policies and procedures that are
implemented to ensure the accuracy and reliability of financial reporting, safeguarding
of assets, and compliance with laws and regulations. The following are some of the
key internal controls that should be implemented in a coffee shop:
Cash handling procedures: Adequate procedures should be in place to ensure that all
cash received is properly recorded, deposited, and reconciled. This includes having
separate individuals responsible for handling cash and recording transactions.

Inventory management: Proper inventory management is critical in a coffee shop. This

includes maintaining accurate records of inventory levels, conducting regular physical
counts, and implementing controls to prevent theft or loss of inventory.

Employee training: All employees should be trained on the company's internal control
policies and procedures, including cash handling, inventory management, and
customer service.

Segregation of duties: To prevent fraud or errors, it is important to separate duties

such as cash handling, inventory management, and financial reporting among different
individuals.

Monitoring and review: Regular monitoring and review of internal control procedures
are essential to ensure that they continue to be

Conclusion

In conclusion, our coffee shop has a clear set of goals and values that guide
our operations. We are committed to sourcing the highest quality coffee beans from
sustainable and ethical sources, providing exceptional customer service, supporting
local businesses, and making a positive impact on the community. We strive to
continuously improve our menu offerings to meet the changing needs and preferences
of our customers and have a long-term goal of expanding our reach to other
communities. Our passion for coffee and community is at the heart of everything we
do, and we are dedicated to providing the best possible experience for our customers
while also making a positive impact on the world around us.