CURRICULUM VITAE

Shamina Mohd. Hanif Shaikh

Room No.11, S. Nishah House,
Mahakali Caves,
Andheri(East),
Mumbai – 400 093.
Contact: 8767377664
E-mail ID:- shaminashaikh1@gmail.com

Career Objective: -
Seeking a career in an organization to put my skills to the best use and grow along with the organization
and to become successful as an effective professional. I am constantly seeking ways to enhance my
knowledge and develop my skills and abilities.

Key Skills:
 Consistent ability to meet deadlines
 Belief in work ethics & work standards
 Good knowledge of PowerPoint
 Proficient with the use of Windows, MS Excel, MS Power point, Good Typing Speed & Internet.
 Good Communication Skill
 Ability to maintain a calm and polite manner in stressful situations

Work Experience:

HDFC Bank Limited : Virtual Relationship Manager - From 9th May 2022 till date.
Job Profile :
 Continuous engagement with the portfolio customers mapped as per the contact policy, with
accurate & complete capture of interaction details.
 Promoting Digital Banking services for a superior customer service experience.
 Monitor large amount movements and account closure from the deposit accounts.
 Right cross-sell of products basis profiling and engagement.
 Sales across all product segments-TPP, Assets, Cards etc.
 Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.

Integreon Managed Solutions: Presentation Specialist – From 27th August 2020 till 6th March 2022.
Job Profile:
 Created visual design including typography, visual concept, template layout for presentation.
 Designed and formatted content into a PowerPoint presentation.
 Proactively used creativity to enhance the visual quality and flexibility in all presentation designs.
 Managed and priorities queued presentation requests with accuracy.
 Proofread and edit prepared materials for grammar, spelling, punctuation and format.
 Utilized templates to produce quality client presentation that meet design standards and
client needs.

Kotak Life Insurance: Deputy Manager - From 30th April 2018 till 30th November 2019.
Job Profile:
 Make outbound calls and reviewed customer's existing policies which enabled to provide them with
the best coverage and premium options available based on their financial goals and objectives.
 Providing complete information to customers on products and services.
  Performed detailed analysis of customers financial situation and lifestyle to identify insurance needs
and available budget.
 To present effective solutions to customers.
 To assist customers in purchasing insurance, completing policy transactions, and taking
payment.
 Ensured that policy requirements are fulfilled and assisted with the completion of
appropriate forms.
 Meeting established sales and service targets.

Megasoft E-Marketing Pvt. Ltd - Customer Service Associate - From 1st December 2016 till 23rd April 2018.
Job Profile:
 Understanding of company products, services and policies.
 Interact directly with customers to listen to their concerns, resolve problems, and recommend
products and services according to the needs of each individual.
 Recommend new products or services or make suggestions for improvements by identifying relevant
features and benefits.
 Make sales for products or services that may better suit client needs.

Ness Technologies India Pvt. Ltd - Content Editor - From 29th October 2013 till 31st August 2016.
Job Profile:
 Perform Content and data entry for a leading entertainment website in the US.
 Maintain weekly metrics.
 Ensure validity and accuracy of data.
 Engage in team projects.
 Doing research using a variety of sources.

Datamatics Financial Services: Junior Officer - From 11th July 2012 till 25th October 2013 as.
Job profile:
 Communicating and Assisting people regarding their queries.
 Verification of documents from various banks. Eg: HDFC, UBI, CG.
 Feeding data of customers.
 Maintaining daily report.
 Issuance of warrant.

Educational Qualification:
Course University Year
B.COM Maharashtra Board 2011
H.S.C Maharashtra Board 2008
S.S.C Maharashtra Board 2006

Computer Proficiency:
Microsoft Office: MS Word, MS Excel, MS Power point, Good Typing Speed & Internet.

Personal Details: -

Date of Birth : 14th Nov 1990

Marital Status : Single

Language Known : English, Hindi & Marathi.

Hobbies : Listening Music & Singing.

Date: Shamina Mohd Hanif Shaikh