Module 6

#1
Communication is determined by_____________________________________.
C. How well we are understood
#2
Research has shown that in face to face communication, how you decide the true meaning
comes from which of the following:
D. 55% body language, 38% sound, 7% actual words
#3
Which phrase best describes empathetic listening?
A. Seek first to understand then speak to be understood.
#4
In any conversation the person who talks the most is the one
who__________________________________.
B. Learns the least about the other person
#5
Which of the following is one of the most important principles in communication?
C. To hear what is not being said
#6
Which one of the following is not an example of the 3 most common types of responses?
C. Reflecting Response
#7
What type of communication is the following statement? �When you arrive late without
apologizing to the team they feel let down and it puts greater pressure on them to make up for the extra
workload.�
B. Non Evaluative
#8
Which of the following statements is problem oriented communication?
E. C and D

#9
Which of the following is not an example of Invalidating Communication
E. None of the above
#10
Which of the following is not an example of Validating Communication
A. Indifference

Module 7
What is the most fundamental cross cultural problem?
A. That two people can look upon the same reality, the same example of behavior or hear
the same words and interpret two entirely different meanings.

#2

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 Words have power and hold different meanings based on which of the following:
E. All the above

#3
Which of the following is an example of Communication Stopping Behavior?
E. All the above

#4
Which of the following is not an example of Communication Encouraging Behaviors?
E. Controlling

#5
In addition to communication stopping behaviors, which of the following can also stop
effective communication?
D. All the above

#6
Which of the following is not an example of verbal communication?
D. Facial Expressions

#7
�I see what you mean� describes what type of communicator?
A. Visual

#8
�Do you understand what I mean� describes what type of communicator?
D. Cerebral

#9
�Do you hear what I am saying� describes what type of communicator?
B. Auditory

#10
�Do you grasp what I�m saying� describes what type of communicator?
C. Kinesthetic
Module 8
#1
There is a well-known saying in management that deals with conflict and that is: �Deal with
the conflict or it will deal with you!� This means which of the following statements?
A. Conflict that goes unresolved with undermine you and your position.

#2
If conflict persists in the workplace, which of the following would NOT occur:
D. Staff turnover decreases

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 #3
Which of the following sources of conflict is the most difficult to manage?
A. Conflict stemming from cultural backgrounds, personal values, beliefs, and attitudes.

#4
Which of the known conflict management approaches is considered the best one to use for
effective conflict resolution.
E. A variety of approaches

#5
What two factors determine a manager�s personal preference for managing conflict?
A. Ethnicity and Personality

#6
Which of the principles listed below is needed for the Collaborative approach to work?
E. All the above

#7
Which of the phases below is used in collaborative problem solving?
E. All the above

#8
Which of the following is not a step in the Problem Identification phase within Collaborative
problem solving?
c. Seek out differences

#9
Which of the following is not a characteristic of Constructive Feedback?
E. C and D

#10
Which of the following rules is not used for constructive feedback?
A. Give Feedback using negative rather than positive language

Module 9

#1
What did the Harvard Business Review find as the common thread in top CEO�s of Fortune
500 companies?
B. They all had mentors

#2
In order, what is the 3 stages of growth in a team?
B. Dependent, Independent, Interdependent

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 #3
What do the Initials in the BEST technique stand for:
A. Believe, Encourage, Share, Trust

#4
What is the �glue� that holds all teams together?
C. Trust
#5
Which one of the statements below is NOT a benefit of a highly motivated team?
A. Higher turnover rates

#6
Motivation comes from_______________________________.
c. You

#7
Which of the following are motivational strategies that help motivate and energize teams?
D. A and B

#8
Surveys show that most people quit their jobs because of ___________________________.
D. Lack of appreciation

#9
Which of the following is an example of a reward or recognition for an individual�s
accomplishments.
D. All the above

#10
Your ability to successfully motivate and energize your team depends on all of the following
except:
B. Your indifference to cultural differences.

Module 10

#1
AHA believes our goal in life should not just to be �good at something� but �good for
______________.�
C. Something

#2

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 Which one of the following is not considered Leadership Legacy Skills?
E. All the above

#3
All of the following are Leadership Legacy Skills except:
D. Your career

#4
Which phrase best describes the term Leadership Legacy?
E. All the above

#5
A lasting legacy is built on the firm foundation of __________________________.
D. Character traits and principles

#6
_____________________will determine whether you make a positive or negative
difference in your life and lives of others.
C. Your Choices

#7
Thinking about leaving a legacy requires you to do which one of the following:
A. Making a commitment each day to improve the lives of those you interact with

#8
Which of the following is not a characteristic of a legacy leader according to
leadership expert, Walter Lippmen?
E. Legacy Leaders are not approachable

#9
The marks you leave, your legacy, will most often be remembered in:
B. The lives of other people

#10
According to John Maxwell, the legacy you leave is the ________________________.
C. Life you lead

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