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  • Comunicacion y Atencion Al Cliente McGraw-Hill 2013 Grado Superior-203

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    Keinner Rincón
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    The document discusses elements of a company's post-sales service structure and provides recommendations. It identifies components of post-sales service, such as technical assistance, repairs, transportation and additional services. It also indicates tools that can be used by the post-sales service, such as a customer database, and recommends contacting customers periodically. Finally, it provides examples of situations to avoid, such as not having a personal visit when a client feels appreciated or using fax as the only means of contact.

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    The document discusses elements of a company's post-sales service structure and provides recommendations. It identifies components of post-sales service, such as technical assistance, repairs, transportation and additional services. It also indicates tools that can be used by the post-sales service, such as a customer database, and recommends contacting customers periodically. Finally, it provides examples of situations to avoid, such as not having a personal visit when a client feels appreciated or using fax as the only means of contact.

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    16 views1 page

    Comunicacion y Atencion Al Cliente McGraw-Hill 2013 Grado Superior-203

    Uploaded by

    Keinner Rincón
    The document discusses elements of a company's post-sales service structure and provides recommendations. It identifies components of post-sales service, such as technical assistance, repairs, transportation and additional services. It also indicates tools that can be used by the post-sales service, such as a customer database, and recommends contacting customers periodically. Finally, it provides examples of situations to avoid, such as not having a personal visit when a client feels appreciated or using fax as the only means of contact.

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    © All Rights Reserved
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    of 1

    9 El servicio posventa

    Compr ueba t u aprend iz aje


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    202
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