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    Katherine Gualtero
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    Katherine Castaneda is studying the Service Operation in Contact Center and BPO Technical Program at SENA Institute to become a good speaker and communicator. She wants to show empathy, be clear and concise, be respectful and use body language when interacting with customers, coworkers, and her boss either by talking, emailing, or calling. Studying first will allow her to do an excellent job working in a BPO environment where good communication skills are important.

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    Katherine Castaneda is studying the Service Operation in Contact Center and BPO Technical Program at SENA Institute to become a good speaker and communicator. She wants to show empathy, be clear and concise, be respectful and use body language when interacting with customers, coworkers, and her boss either by talking, emailing, or calling. Studying first will allow her to do an excellent job working in a BPO environment where good communication skills are important.

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    © All Rights Reserved
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    14 views1 page

    PDF 20230316 202103 0000

    Uploaded by

    Katherine Gualtero
    Katherine Castaneda is studying the Service Operation in Contact Center and BPO Technical Program at SENA Institute to become a good speaker and communicator. She wants to show empathy, be clear and concise, be respectful and use body language when interacting with customers, coworkers, and her boss either by talking, emailing, or calling. Studying first will allow her to do an excellent job working in a BPO environment where good communication skills are important.

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    of 1

    WHAT DO I

    LEARN WHILE
    I'M STUDYING?
    INTERESTS
    KATHERINE GUALTERO ABOUT
    BE A GOOD SPEAKER
    CASTAÑEDA
    STUDYING I MEAN, I SHOULD SHOW

    EMPATHY, BE CLEAR AND


    ID 1001169365 THIS CONCISE, BE RESPECTFUL AND
    EMAIL
    PROGRAM USE THE BODY LANGUAGE
    KGUALTERO5@SOY.SENA.EDU.CO
    EVEN THOUGH CLIENTES


    CANNOT SEE ME FACE TO FACE.

    I study the following program:

    Service Operation in Contac Center and BPO Technical


    WHICH ARE MY PERSONAL INTERESTS? THIS JOB
    Program
    MAKES YOU INTERACT WITH OTHERS, SO YOU HAVE
    Group ID 2675940
    TO TALK TO CUSTOMERS, TO COWORKERS OR EVEN STRATEGIES TO SELL OR FOR
    Analysis step- English skills TO YOUR BOSS. NOW, IT DOES NOT MATTER IF YOU CUSTOMER SERVICE.
    SENA INSTITUTE TALK, EMAIL, OR CALL OTHER PEOPLE, YOU HAVE TO
    DO IT WELL. THEN, I STUDY INSTEAD OF WORKING
    WITHOUHT EXPERIENCE BECAUSE I WILL BE ABLE TO
    DO AN EXCELLENT JOB.

    I consider myself good at communication. Be a good

    SOURCE: SENA LEARNING MATERIAL


    communicator can help you not only in the daily life, but in

    a work environments such as BPO agent because of


    nature of the charge. TECHNICAL WORDS IN TWO
    LANGUAGES. HERE I'M
    REFERRING TO WORK WITH
    MULTIPLE QUESTIONS AND
    COMMANDS TO CLIENTS.

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