POOL4TOOL - Contract title https://app11.jaggaer.com/crm_satisfaction_answer.php?customer=met...

Audit: Supplier Approval Process - Field Audit - Components (Answered)

Answers

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1. Planning & Project

Management
1.1. How does the Supplier perform a All
critical analysis before process
order/contractual acceptance? (Take evaluated are
into account the feasibility study, registered
Evaluated
machinery, staff, storage, inspection, Evaluated some with no
No method/register some registers
etc.). registers with major deviation,
evaluated with minor
Check question mark to extra details of deviation including
deviation
the question. review
situation and
risk
management
Comment:

1.2. What processes are in place to All

control and ensure they achieve the process
contractual delivery date? (e.g. evaluated are
Evaluated
fabrication schedule, project Evaluated some registered
No method/register some registers
schedule, material list, engineering registers with major with no
evaluated with minor
document schedule, progress report) deviation deviation,
deviation
including
review
situation
Comment:

1.3. How communicate/handle the All

Supplier change Evaluated process
Evaluated some
requests/clarifications to the No method/register some registers evaluated are
registers with major
customer? (e.g. technical, evaluated with minor registered
deviation
commercial, delivery schedule, deviation with no
request for approval, feedback) deviation
Comment:

1.4. Does the Supplier use detailed All

manufacturing schedules to monitor, Evaluated process
Evaluated some
verify and control all main production No method/register some registers evaluated are
registers with major
steps? evaluated with minor registered
deviation
Check question mark to extra details of deviation with no
the question. deviation
Comment:

2. Capacity & Facilities

2.1. Does the Supplier have All
Meet
infrastructure adequate to supply to process
Meet partially the partially the
Metso Outotec according to defined evaluated are
Does not meet requirements, with major requirements,
scope? (considering handling, registered
deviation with minor
facilities area) with no
deviation
deviation
Comment:

2.2. Does the Supplier have a All

maintenance process defined to their Evaluated process
Evaluated some
main equipments used? No method/register some registers evaluated are
registers with major
Check question mark to extra details of evaluated with minor registered
deviation
the question. deviation with no
deviation

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Comment:

2.3. Does the current demand

capacity represents any quality risk Evaluated
Less than
to product? that Supplier
More than 70% of 50% - 70% of 50% of
has
capacity is committed capacity is committed capacity is
method/how
committed
to increase
his capacity
Comment:

3. Human
Resources/Competence
3.1. How does the Supplier define the All
competencies of employees' process
positions? Is there a regular evaluated are
Evaluated
evaluation, including an action plan Evaluated some registered
No method/register some registers
when necessary? registers with major with no
evaluated with minor
Check question mark to extra details of deviation deviation,
deviation
the question. including
action plan as
needed
Comment:

3.2. Does the Supplier have qualified All

Meet
employees to perform M:O requests? process
Meet partially the partially the
evaluated are
Does not meet requirements, with major requirements,
registered
deviation with minor
with no
deviation
deviation
Comment:

3.3. Does the Supplier have a

All
dedicated Quality Department and/or Meet
process
Quality Manager, Quality Meet partially the partially the
evaluated are
Engineer and/or Quality Technicians Does not meet requirements, with major requirements,
registered
implemented into his organization? deviation with minor
with no
Specify number of accredited deviation
deviation
Surveyors/Inspectors.
Comment:
We have 3 Quality Inspector, 1 Laboratory
Technichian, 2 Quality Analysts, 1 Quality Specialist
and 1 Quality Coordinator.

4. Quality & Metrology

4.1. Has the Supplier implemented an All
inspection and test plan? Is it process
included customer requirements? Are evaluated are
Evaluated
the inspection and test registered? registered
some
Evaluated some with no
requirements
requirements deviation,
No method/register unconsidered
unconsidered and/or including
evaluated and/or
registers with major customer
registers with
deviation requirements,
minor
acceptance
deviation
criteria and
inspection
tools used
Comment:

4.2. Does the Supplier have the Evaluated All

inspection's equipment, tools, some measurement
devices and gauges to control their Evaluated some measurement equipment
product/process/service? Is there a No method/register measurement equipments equipments needed are
process for periodic calibration of evaluated and their calibration, with and their periodically
those measurement equipments major deviation calibration, calibrated,
(precision measuring equipment is with minor registers are
includes)? deviation done and

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exist a
process to
traceability
wrong
equipment
Comment:

4.3. Does the Supplier ensure the All

product identification and process
traceability? When applicable, is this evaluated are
Evaluated
also includes during and after the Evaluated some registered
No method/register some registers
product manufacturing/assembly and registers with major with no
evaluated with minor
testing processes? deviation deviation,
deviation
Check question mark to extra details of including
the question. review
situation
Comment:

4.4. Does the Supplier have a All

systemic process to control the non- process
Evaluated
conformities of products and evaluated are
some
processes? Is this process also Evaluated some registered
requirements
include customer complaints, post- requirements with no
No method/register unconsidered
delivery, warranty? unconsidered and/or deviation,
evaluated and/or
Check question mark to extra details of registers with major including a
registers with
the question. deviation re-inspection
minor
register in
deviation
case of
rework
Comment:

4.5. Does the Supplier have a All

systemic process to evaluate non- process
conformities and defines corrective Evaluated evaluated are
actions (route cause analysis, some registered
Evaluated some
containment action, action plan, requirements with no
requirements
effectiveness evaluation, preventive No method/register unconsidered deviation
unconsidered and/or
action) to avoid recurrences? evaluated and/or (process
registers with major
registers with performed to
deviation
minor internal,
deviation customer and
Supplier non-
conformities)
Comment:

4.6. Does the Supplier have a process Evaluated

to control documents and registers? some
Evaluated some All
Is customer’s intellectual property requirements
requirements process
also considered? No method/register unconsidered
unconsidered and/or evaluated
Check question mark to extra details of evaluated and/or
registers with major with no
the question. registers with
deviation deviation
minor
deviation
Comment:

4.7. Does the Supplier have a All

systematic implemented to process
continuous improvement process evaluated are
Evaluated
(such as Lean Manufacturing, Six Evaluated some registered
No method/register some registers
Sigma, Kaizen, Preventive Action, registers with major with no
evaluated with minor
Lessons Learning Tools, etc.)? deviation deviation,
deviation
including
Set answer N/A review
situation
Comment:

4.8. How does the Supplier All

manage/control first article products process
(check if there is a specific process Evaluated evaluated are
Evaluated some
like PPAP or similar, how quality is No method/register some registers registered
registers with major
specified to first part, if all evaluated deviation
with minor with no
dimensions and geometric features deviation deviation,
are according to drawing including

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requirement, etc.)?
review
situation
Set answer N/A

Comment:

4.9. How does the Supplier manage All

NDT? The Supplier must to attend the process
standard requirements (like ASNT). evaluated are
Evaluated
Check question mark to extra details of Evaluated some registered
No method/register some registers
the question. registers with major with no
evaluated with minor
Set answer N/A deviation deviation,
deviation
including
review
situation
Comment:

4.10. How does the Supplier do the

management of his measurement
instruments? Is it evaluated if there All
are adequate instruments to measure Evaluated process
the dimensions/tolerances Evaluated some
No method/register some registers evaluated are
/roughness of the parts? How is the evaluated registers with major
with minor registered
selection of the instruments done deviation
deviation with no
(methodology based in tolerance)? deviation

Set answer N/A

Comment:

4.11. Does the Supplier have a

adequate local to manage
measurement instruments, with a All
Meet
qualified professional? Are the process
Meet partially the partially the
instruments verified with traceable evaluated are
Does not meet requirements, with major requirements,
standards before and after to be registered
deviation with minor
used? with no
deviation
deviation
Set answer N/A

Comment:

4.12. How does the Supplier do and

register the inspection? Evaluate if all All
parts and all dimensions are Evaluated process
inspected and registered (one by Evaluated some
No method/register some registers evaluated are
one) or if exist sampling method. evaluated registers with major
with minor registered
Check question mark to extra details of deviation
deviation with no
the question. deviation
Set answer N/A

Comment:

4.13. How quality control is done at

part after blasting and painting
process? Verify if Supplier have All
method and equiment to check Evaluated process
surface roughness (e.g. press-o-film Evaluated some
No method/register some registers evaluated are
replica tap; Ra, Rz, Ry e Rq analysis) evaluated registers with major
with minor registered
and top coat (e.g. coat measure, deviation
deviation with no
adherence, holiday detector, pull-off) deviation

Set answer N/A

Comment:

4.14. Does the Supplier have welding All

machine and other devices to welding Meet
process
(e.g. caliber, bibimeter, etc.) Meet partially the partially the
evaluated are
calibrated? Does not meet requirements, with major requirements,
registered
deviation with minor
with no
deviation
Set answer N/A deviation

Comment:

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4.15. Which test does the Supplier

are able to do or outsourcing and
manager (electrical, hydraulic, All
mechanical, functionality, etc.)? Meet
process
Evaluate if a certified can be provide Meet partially the partially the
evaluated are
if required, if all equipments are Does not meet requirements, with major requirements,
registered
regularly calibrated and performing deviation with minor
with no
properly, etc. deviation
deviation

Set answer N/A

Comment:

5. Supply
5.1. What kind of Supplier is Evaluated
subcontracting? Specify how this some All
Evaluated some
might impact M:O' supply and if this No subcontracting subcontractors process
subcontractors with
subcontractor should also be audited impacting our with no evaluated
significant impacts to our
product/service significant with no
product/service
Set answer N/A impacts to our deviation
product/service
Comment:
We use a subcontracted services of heat treatment
and superficial treatment. Yes, this subsuppliers will
can to be audited.

5.2. Does the Supplier have a process All

to select and develop (homologation) process
their Suppliers? Is all information is evaluated are
Evaluated
evaluated and documented? Evaluated some registered
No method/register some registers
registers with major with no
evaluated with minor
deviation deviation,
deviation
including
review
situation
Comment:

5.3. Does the Supplier have a process All

to monitoring their Suppliers? Is this Evaluated process
method includes historical some evaluated are
Evaluated some
performance data (non requirements registered
requirements
conformities)? Is all information No method/register unconsidered with no
unconsidered and/or
evaluated and documented? evaluated and/or deviation,
registers with major
registers with including
deviation
minor corrective
deviation action
process
Comment:

5.4. Does the Supplier have All

implemented an inspection and test process
plan to their Suppliers? Is it included evaluated are
Evaluated
customer requirements? Are the registered
some
inspection and test registered? Evaluated some with no
requirements
requirements deviation,
No method/register unconsidered
unconsidered and/or including
evaluated and/or
registers with major customer
registers with
deviation requirements,
minor
acceptance
deviation
criteria and
inspection
tools used
Comment:

5.5. How communicate/handle the All

requests/clarifications/complaints to Evaluated process
their Suppliers? Is this information Evaluated some evaluated are
No method/register some registers
includes a non-disclosure evaluated registers with major registered
with minor
agreement? deviation with no
deviation
deviation,

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including
review
situation
Comment:

5.6. Has the Supplier implemented a All

follow up procedure for purchase process
orders? Is the evaluated are
Evaluated
result/status documented? Evaluated some registered
No method/register some registers
registers with major with no
evaluated with minor
deviation deviation,
deviation
including
review
situation
Comment:

6. Sustainability
6.1. How does the Supplier
manage/handle safety and security? Evaluated the
PPE's priority is not in
attendance of
use / no emergency Evaluated
Evaluated some minimum
equipment / not knowledge some registers
registers with major Metso
of their risks / accidents with minor
deviation Outotec
are not monitored or action deviation
health and
not performed
safety
requirement
Comment:

6.2. Are there environmentally All

destructive practices in place at the Evaluated process
Evaluated some
vendor location (e.g. No method/register some registers evaluated are
registers with major
chemicals directly into ground or evaluated with minor registered
deviation
waterstreams, etc.)? deviation with no
deviation
Comment:

6.3. Are there concerns about All

Meet
personnel human right violations process
Meet partially the partially the
(e.g. child labor, forced labor)? evaluated are
Does not meet requirements, with major requirements,
registered
deviation with minor
with no
deviation
deviation
Comment:

7. Compliance
7.1. Does the Supplier produce, Supplier
design or handle data or materials of Supplier
doesn't have
MO competitors or peers in Supplier is offering has
Supplier has same same/similar
the facility? M:O parts/services as products in their portfolio
same/similar
products of
theirs products of MO
MO or
competitors
Set answer N/A competitors

Comment:

7.2. Does the Supplier have specific

measures in place with your IT All
services Suppliers to protect Evaluated process
Evaluated some
confidentiality, integrity and No method/register some registers evaluated are
registers with major
availability of Metso Outotec data, if evaluated with minor registered
deviation
we would share with you? Is it deviation with no
includes specific measures in place deviation
with your Suppliers?
Comment:

7.3. How does the Supplier ensure All

that Metso Outotec information will Evaluated process
Evaluated some
not be shared with competitors? No method/register some registers evaluated are
registers with major
evaluated with minor registered
deviation
deviation with no
deviation

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Comment:

8. Components
8.1. Which process does the Supplier All
have to manufacture/handling the Evaluated process
Evaluated some
part and how does he do the control? No method/register some registers evaluated are
registers with major
Evaluate type of equipment, process evaluated with minor registered
deviation
and which controls are applicable to deviation with no
the manufacturing/handling process. deviation
Comment:

8.2. How does the raw material is All

controlled to certify the requirements Evaluated process
Evaluated some
are being attended (incoming No method/register some registers evaluated are
registers with major
inspection, process inspection, evaluated with minor registered
deviation
delivery inspection)? Is a certified deviation with no
issued after that control? deviation
Comment:

8.3. Does the Supplier have a control All

process for batching and/or first part Evaluated process
release? Evaluate how it is done and Evaluated some
No method/register some registers evaluated are
registered. evaluated registers with major
with minor registered
deviation
deviation with no
Set answer N/A deviation

Comment:

8.4. Is there a defined process to

guarantee the integrity of the parts
during manufacturing steps, after All
final stage or to expedition? Evaluate Evaluated process
Evaluated some
if exists appropriated place to No method/register some registers evaluated are
registers with major
storage of parts, whether the evaluated with minor registered
deviation
machined parts are correctly deviation with no
supported and if adequate protective deviation
oil are in use and if the package is
adequate to part.
Comment:

9. Weldment
9.1. Raw material - does the supplier All
have an appropriate local to storage Meet
process
raw material? Is raw material Meet partially the partially the
evaluated are
correctly identified? Does not meet requirements, with major requirements,
registered
deviation with minor
with no
deviation
Set answer N/A deviation

Comment:

9.2. Welding consumables - are all

materials stored according to product
specifications? (e.g. environmental All
conditions, general cleanliness, clear Evaluated process
Evaluated some
identification, if a coated electrode or No method/register some registers evaluated are
registers with major
flux is used it needed a drying, evaluated deviation
with minor registered
maintenance and storage oven). deviation with no
deviation
Set answer N/A

Comment:

9.3. Cut and forming - evaluate what

kind of equipment supplier has
(laser/plasma/oxygen/guillotine
All
/bending/drilling) and how does the
Evaluated process
process is managed - is there a Evaluated some
No method/register some registers evaluated are
document detailing each registers with major
evaluated with minor registered
manufacturing stage and its control. deviation
deviation with no
Are the parts prepared to meet our
deviation
requirements (e.g. deburred, holes
countersinked, straightened)?
Check question mark to extra details of

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the question.
Set answer N/A

Comment:

9.4. Pre-weld - Is the surface to be

welded sufficiently prepared (cleaned
of scale, rust, oil, paint or
other foreign materials), When the All
material has to be preheated, did the Meet
process
supplier preheat the material Meet partially the partially the
evaluated are
according to WPS? Is the preheating Does not meet requirements, with major requirements,
registered
process regularly monitored? Is the deviation with minor
with no
preheating process suitable for the deviation
deviation
product?

Set answer N/A

Comment:

9.5. Welding - verify how welding

process is defined and controlled. All
Check spot welding/pre-assembly Evaluated process
stage, if supplier determinate the Evaluated some
No method/register some registers evaluated are
sequence to fabrication (e.g. welding evaluated registers with major
with minor registered
map, work instruction, etc.) deviation
deviation with no
deviation
Set answer N/A

Comment:

9.6. Qualification - does the supplier All

have a WPS/PQR/WQ according to a process
standard (EN, ASME, AWS, GB) evaluated are
Evaluated
appropriated to the type of material Evaluated some registered
No method/register some registers
and M:O requirements? Is WQ registers with major with no
evaluated with minor
periodically re-evaluated? deviation deviation,
deviation
including
Set answer N/A review
situation
Comment:

9.7. Post-weld - evaluate overall

quality of post weld activities. Are all All
slag, weld spatter, oxidation and Evaluated process
flux removed in any bead/run? Is full Evaluated some
No method/register some registers evaluated are
traceability between joint and welder evaluated registers with major
with minor registered
number ensured and documented? deviation
deviation with no
deviation
Set answer N/A

Comment:

10. Heat Treatment

10.1. Which type of heat treatment All
Supplier can do and how about his Meet
process
capacity? Check furnaces amount, Meet partially the partially the
evaluated are
dimensional, etc. Does not meet requirements, with major requirements,
registered
deviation with minor
with no
deviation
Set answer N/A deviation

Comment:

10.2. How the evaluation of part and

type of heat treatment to be All
applicable is done? Verify if exist Evaluated process
inspection of the part before start the Evaluated some
No method/register some registers evaluated are
process and how the process is evaluated registers with major
with minor registered
defined. deviation
deviation with no
deviation
Set answer N/A

Comment:

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10.3. How does the Supplier All

guarantee the right homogenization Evaluated process
of furnace and HT cycle? Is there a Evaluated some
No method/register some registers evaluated are
process to validation this? evaluated registers with major
with minor registered
deviation
deviation with no
Set answer N/A deviation

Comment:

10.4. How does the Supplier do the All

control of his heat treatment? Evaluated process
Evaluated some
Check question mark to extra details of No method/register some registers evaluated are
registers with major
the question. evaluated with minor registered
deviation
Set answer N/A deviation with no
deviation
Comment:

11. Blasting
11.1. Which process does the
Supplier have and how does he do
the control? Verify kind of abrasive All
shot, equipment, cabin - dimension, if Evaluated process
Evaluated some
exist temperature and humidity No method/register some registers evaluated are
registers with major
control, control of particle size and evaluated deviation
with minor registered
wear, etc. deviation with no
deviation
Set answer N/A

Comment:

11.2. How does the Supplier define

blasting process - critical points, All
execution, protection of the parts Evaluated process
Evaluated some
that will not be blasted, etc.? No method/register some registers evaluated are
registers with major
Check question mark to extra details of evaluated deviation
with minor registered
the question. deviation with no
deviation
Set answer N/A

Comment:

12. Painting
12.1. Which process does the
Supplier have and how does he do
the control? Verify type of pistol, ink,
catalyst, equipment, cabin - All
dimension, if exist temperature, Evaluated process
Evaluated some
humidity and atmosphere control, if No method/register some registers evaluated are
registers with major
the place is protected from bad evaluated deviation
with minor registered
weather. deviation with no
Check question mark to extra details of deviation
the question.
Set answer N/A

Comment:

12.2. How does the Supplier define

painting process - critical points, All
execution, mixture of ink (varnish, Evaluated process
thinner, hardener), protection of the Evaluated some
No method/register some registers evaluated are
parts that will not be painted, etc.? evaluated registers with major
with minor registered
Check question mark to extra details of deviation
deviation with no
the question. deviation
Set answer N/A

Comment:

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12.3. How chemicals are handling All

and storage? Is the use of well- Evaluated process
preserved and unexpired products Evaluated some
No method/register some registers evaluated are
guaranteed? evaluated registers with major
with minor registered
deviation
deviation with no
Set answer N/A deviation

Comment:

13. Machining
13.1. What type of machining does
the Supplier have and how he control
them? Evaluate level of machine All
accuracy, preventive maintenance, Meet
process
clearance tests, capability, electronic Meet partially the partially the
evaluated are
machine stability, rolling clearances, Does not meet requirements, with major requirements,
registered
etc. deviation with minor
with no
Check question mark to extra details of deviation
deviation
the question.
Set answer N/A

Comment:

13.2. How does the Supplier manage

the general devises used in
machines? Check the general
condition of the machines, tooling All
Meet
and matrices (drills, peripherals, tool process
Meet partially the partially the
holders, etc.), kind of control for evaluated are
Does not meet requirements, with major requirements,
cutting coolants, and verification of registered
deviation with minor
soluble oil concentration using with no
deviation
refractometer. deviation

Set answer N/A

Comment:

13.3. How does the Supplier analyze

the part/service to be produced to
define the manufacturing process
steps? Evaluate the type of analysis All
of allowance of the machined parts, if Evaluated process
Evaluated some
whether there is a document No method/register some registers evaluated are
registers with major
detailing each manufacturing stage, evaluated deviation
with minor registered
if Supplier have a modeling and deviation with no
simulation machining system. deviation

Set answer N/A

Comment:

13.4. Is there a defined process to

guarantee the integrity of the parts
during machining steps, after final
stage or to expedition? Evaluate if All
Meet
exists appropriated place to storage process
Meet partially the partially the
of parts, whether the machined parts evaluated are
Does not meet requirements, with major requirements,
are correctly supported and if registered
deviation with minor
adequate protective oil are in use and with no
deviation
if the package is adequate to part. deviation

Set answer N/A

Comment:

14. M:O auditor

perspective

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