2903/104

2906/104
COMMUNICATIONS SKILLS
October/November 2022
Time: 3 Hours

SIALA TECHNICAL TRAINING INSTITUTE

DIPLOMA IN SUPPLY CHAIN MANAGEMENT

DIPLOMA IN HUMAN RESOURCE MANAGEMENT
DIPLOMA IN BUSSINES MANAGEMENT

MODULE 1

COMMUNICATION SKILLS

3 HOURS

INSTRUCTIONS TO CANDIDATES

Answer ALL questions.

This paper consists of 3 printed pages.

Candidates should check the question paper to ascertain that all pages are printed as
indicated and that no questions are missing.
2903/104
2906/104
COMMUNICATIONS SKILLS
October/November 2022
Time: 3 Hours
1. a) Explain FIVE benefits of an effective internal communication system to an organization
(10 marks)
b) Discuss FIVE factors to consider in selecting a medium of communication (10 Marks)
2. a) Define communication (4 marks)
b) Explain three objectives of communication. (6 marks)
c) Discuss the general principles of effective communication (10 marks)
3. a) Describe FIVE characteristics of effective business communication (10 Marks)
b) Describe the stages in the communication process (10 Marks)
4. Discuss FIVE barriers to communication (20 marks)
5. You are the organizing secretary of a youth club in your institution. In consultation with your
chair person, you call a meeting on 5th Oct 2022 at 9 am. Out of the total membership of twenty
one, eleven attend, six are absent with apologies and four do not send any apology. Record the
minutes of the meeting giving details of discussions and resolutions made. (20 marks)