MERU UNIVERSITY OF SCIENCE AND TECHNOLOGY

P.O. Box 972-60200 – Meru-Kenya

Tel: +254(0) 799 529 958, +254(0) 799 529 959, + 254 (0) 712 524 293,
Website: info@must.ac.ke Email: info@must.ac.ke

University Examinations 2020/2021

FIRST YEAR FIRST SEMESTER SPECIAL/ SUPPLEMENTARY EXAMINATION FOR

CERTIFICATE IN INFORMATION TECHNOLOGY AND CERTIFICATE IN BUSINESS
ADMINISTRATION

UCU 1102: COMMUNICATION SKILLS

DATE: APRIL 2022 TIME: 2 HOURS

INSTRUCTIONS: Answer question one and any other two questions

QUESTION ONE (30 MARKS)

a) List four elements of communication (4 marks)

b) State 5c’s of communication process (5 marks)
c) State four functions of communication (4 marks)
d) Explain five advantages of using written communication in an organization (5 marks)
e) Explain five characteristics of communication (10 marks)
f) Define the term communication (2 marks)

QUESTION TWO (15 MARKS)

a) Explain five factors that may contribute to the failure of a meeting (10 marks)
b) Poor listening occurs every day. Identify five characteristics of poor listeners
(10 marks)

Meru University of Science & Technology is ISO 9001:2015 Certified

Foundation of Innovations Page 1
QUESTION THREE (15 MARKS)

a) Explain the following terms:

i. Verbal communication (2 marks)
ii. Non-verbal communication
b) Briefly discuss four barriers to effective communication (8 marks)
c) Explain five ways of how a presenter can overcome the fear of public speaking
(5 marks)

QUESTION FOUR (15 MARKS)

a) Discuss five factors that would influence your choice of a communication medium
(10 marks)
b) List five reasons why memorandum is more frequently used than any other form of
written communication in an organization (10 marks)

QUESTION FIVE (15 MARKS)

a) List four benefits of using mobile phones to communicate (4 marks)
b) In making a presentation a presenter must focus on the audience. Explain how the
audience may indicate that a presentation is not interesting (5 marks)
c) Explain three types of reading (6 marks)

Meru University of Science & Technology is ISO 9001:2015 Certified

Foundation of Innovations Page 2