RB- Branch Loan - Approval Process
(Procedure #4008)
Loan/Credit Officer
2.1 Returns the loan
2.2 Re-assesses the loan
supporting documents
application and
from the Loan/Credit
immediately re-submits to
the Manager
5.1 Declines the loan
5.2 Advises customer of
declined request and to
returns to the Loan/
collect original supporting
documents
5.3 Files declined loan
application in customer
file at Branch
END
Retail
Branch Manager Banking Notes
START
1.1 Receives the loan 1.1 Manager receives application and
application and supporting documents after Loans/Credit Officer
documents from the Loan/ would have already credit scored,
Credit Officer done credit checks and made their
recommendations for the approval of
the facility.
1.2 Application is assessed to
1.2 Assesses customer's determine compliance to the
loan applciation and Bank's Consumer Credit
supporting documents, Policies/Guidelines and
within 2 hrs of receipt analyses risk and feasibility
application and 2.1 Manager makes notations on the
1.3 Are application, highlighting any areas
Yes amendments where, in their assessment, and the
Officer required? Bank's Consumer credit policy and
risk guidelines, there may be need for
further information/documnets and
subsequent review. The Loan/Credit
Officer takes these notes into
consideration in re-assessing the
application
No
5.1 Manager will sign document as
application and 3.1 Is the
recommendation having reviewed and assessed the
No application. The reasons why the
Credit Officer for approval
accepted? declined decision was reached
would also be noted to the back of
the form
Yes
4.1 Is
application amount
within Manager's
authorizing limit?
To
6.1
Page 2
1
 RB-Branch Operations: Loan Accounts - Application Processing
Retail
Loan/Credit Officer Manager Notes
Banking

7.1 Manager indicates

From his recommendation in
4.1 the 'Recommended by'
Page 1 field on the loan
application form and
dates
Yes

6.1 Signs the

application in the
'Approved by' field
and dates it

No
6.3 Immediately 6.2 Returns the 6.3 Customer must be
informs customer approved loan contacted within the 24 hour
of approved loan application to commitment timeline.
and arranges the Loan/Credit
date and time for Officer
disbursement

From 6.4 Forwards

10.1 approved loan 6.4 Loans/Credit Officer
Page 3 application form informs CSR of the time of the
with supporting customer's appointment for
documents to disbursement. (Refer to
CSR Loans Procedure# 5007 Loans
From
Disbursement
12.1 Disbursement).
Page 3

END

7.1 Signs the

application as having
recommended it for
approval
7.2 Forwards the
Loan application
form and all
supporting
documents, to the
Loans/Credit Officer.

7.3 Faxes the

application to
Retail Banking for
an interim decision.
7.4 Then forwards the
originals to Retail
Banking via internal
courier, for follow up to
the faxed review and
approval
7.3 The supporting documents
are also faxed, particularly if it
is a complex transaction. This
is done to accommodate a
decision within the 24 hours.
7.4 Refer to Procedure: RB
To 7.5 Loan Application Review and
Page 3
Approval.

1
 RB-Branch Operations: Loan Accounts-Approval Process

Loan/Credit Officer Manager Retail Banking Notes

From
7.4
Page 2

9.1 Returns loan 9.1 If the decision is

application and being made based on
9.2 Returns loan
9.3 Informs customer supporting faxed documentation,
application and 7.5 Was
of the declined documents, via the declined
supporting application
decision and to internal courier, to No application is faxed
documents to Loan/ approved at Retail
collect original Branch Manager, back to the Branch
Credit Officer Banking?
documents citing reasons for Manager at the same
declined decision time.

9.4 Files declined loan

application in
customer file at
Branch

Yes

END

8.2 Returns loan 8.1 Returns approved 8.1 Faxed

application and loan application and documentation would
supporting supporting documents, have been faxed
documents to Loan/ via internal courier, to back to the Branch
Credit Officer Branch Manager with the 'approval'.

8.3 Was
application approved
for requested
amount?

Yes

10.1 Informs customer

of approved loan and No
arranges date and
time for disbursement

To
6.4
Page 2

11.1 Contacts customer

via telephone to advise
of the approved decision
at a reduced amount,
explaining the reason for
decision

To 11.2
Page 4

1
 RB-Branch Operations: Loan Accounts-Approval Process

Loan/Credit Officer Manager Retail Banking Notes

From
11.1
Page 3

11.2 Does
customer agree
to the reduced
amount?

Yes

12.1 Makes an
approintment with
the customer for the No 12.1 At a time convenient to
disbursement of the the customer
loan

To
6.4
Page 2

13.1 Returns
original supporting
documents to
customer

13.2 Files
approved loan
application in 13.2 Loan/Credit Officer notes the
customer file at customer's reasons for not
Branch accepting the revised amount to the
front of the application, and also
crosses the front and notes
'Customer Not Interested', and
dates and initials note

END