MUHAMMAD ISMAIL HARAHAP, ST

ismailharahap13@yahoo.com | +6281361964897 | Jl. Tuba IV Gg Pembangunan 6 No. 4, Medan

KEY COMPETENCIES
Network Configuration -Telco Access Troubleshooting - Customer Handling -
Informatics Engineering
Ismail has a deep understanding on network configuration and able to troubleshoot and solve the issue
in a structural way. Ismail has a professional attitude towards customer handling issue and
communicate well with customers and his team. Currently, Ismail is looking for opportunities to build a
long term career with significant role and responsibilities in a well-respected company.

EDUCATION
SEKOLAH TINGGI TEKNIK HARAPAN MEDAN Medan, Indonesia
Bachelor of Informatics in Informatics Engineering 2010-2014
Cumulative GPA : 3.30 /4.00
EXPERIENCES

CC 147 PT. Infomedia Solusi Humanika March 2015 – September 2015

Handled incoming calls from customer telkom, responding to inquiries, resolving problems of customer telkomsuch as telephone
problem, internet, iptv and correcting policy errors. And make a ticket trouble for problem solution if the customer need a
technition for help on location.

ROC PT. Telekomunikasi Indonesia. Tbk September 2015 – December 2017

Analyzing issue on Telkom Services such as Internet, Telephone, IPTV with logic troubleshoot issue(configuration).

ACHIEVEMENT

The Best Journal National Of Syiah Kuala Aceh University August 2014
My paper entitled “Aplikasi Tamplian Biaya pada Sensor Waterflow Menggunakan VB.Net 2010” has been presented in
Department of Electrical and Informatics Engineering Unsyiah Aceh Seminar

The Best Crew ROC PT. Telekomunikasi Indonesia Tbk March 2017
Has been awarded the best consumer crew for best performance, attitude, and expertise. Also, I was able to tackle 700 service
tickets.

IT SKILLS
Ms. Office (Advance) VB.NET 2010 (Advance) SAP (Medium)

Photoshop (Advance) PHP (Medium) ZOC Telnet (Advance)

LANGUAGE
Indonesia: Native Speaker

English: Business Level

ORGANIZATIONAL EXPERIENCES
Himpunan Mahasiswa Jurusan IT October 2011
Publication Staff
Publication Of Events Held By HMJ To Other Campuses, coordinated with several IT student association in terms of campus
website improvement.