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  • CVGilberto Ayala

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    himeko naruko shimuzu
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    Gilberto Ayala is a 23-year-old credit analyst and customer experience advocate seeking a position at a fast-growing financial institution. He has over 4 years of experience in areas like collections, customer service, KYC and credit analysis. Some of his responsibilities have included reviewing financial and legal documents, interpreting credit reports, conducting risk assessments, lowering delinquency rates, and detecting fraud. He has worked with various financial products and aims to continue growing vertically or horizontally in his career.

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    Gilberto Ayala is a 23-year-old credit analyst and customer experience advocate seeking a position at a fast-growing financial institution. He has over 4 years of experience in areas like collections, customer service, KYC and credit analysis. Some of his responsibilities have included reviewing financial and legal documents, interpreting credit reports, conducting risk assessments, lowering delinquency rates, and detecting fraud. He has worked with various financial products and aims to continue growing vertically or horizontally in his career.

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    © All Rights Reserved
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    4 views1 page

    CVGilberto Ayala

    Uploaded by

    himeko naruko shimuzu
    Gilberto Ayala is a 23-year-old credit analyst and customer experience advocate seeking a position at a fast-growing financial institution. He has over 4 years of experience in areas like collections, customer service, KYC and credit analysis. Some of his responsibilities have included reviewing financial and legal documents, interpreting credit reports, conducting risk assessments, lowering delinquency rates, and detecting fraud. He has worked with various financial products and aims to continue growing vertically or horizontally in his career.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Hola,

    Soy Gilberto Ayala


    23 años

    Analista de crédito, Customer Trayectoria Profesional


    experience & Collector advocate

    ANALISTA DE CRÉDITO –
    ASISTENTE COMERCIAL
    Noviembre 2022 – Actual
    VISION ANALISTA DE CALIDAD
    Enero 2018 – Noviembre 2018
    Actualmente busco incorporarme a
    una Institución Financiera en rápido
    crecimiento donde pueda poner en
    práctica mis conocimientos y
    habilidades buscando el crecimiento ANALISTA DE CRÉDITO –
    vertical u horizontal en el mediano y INSADE SALES
    largo plazo. Diciembre 2021 – Junio 2022
    ANALISTA DE CALIDAD
    Diciembre 2018 – Junio 2019

    FORMACIÓN

    • BACHILLERATO (Administración) CUSTOMER EXPERIENCE -


    COLLECTOR ADVOCATE ANALISTA DE CUENTAS POR COBRAR
    Agosto 2019 – Noviembre 2021 Junio 2019 – Agosto 2019

    Resumen Profesional
    Dentro de mi trayectoria profesional me he desarrollado y especializado en diferentes
    áreas como Cobranza, Mesa de Control, KYC y Customer Service.

    Algunas de las actividades que he realizado son:

    KYC – Mesa de Control Atención a Clientes y Cobranza

    • Revisión y captura de documentos • Llamadas inbound/outbound


    financieros, fiscales y legales, tanto de • Comunicación por canales digitales.
    PM como PF y PFAE para la • Facturación.
    estructuración y formalización del • Atención a clientes.
    producto. • Resolución y aclaración de disputas,
    • Interpretación de buró de crédito. saldos y cargos.
    • Captura de KYC. • Seguimiento de tickets hasta su
    • Entrevista y cuestionario de riesgo. resolución.
    • Seguimiento y cierres de ventas. • Cotizaciones y seguimiento a contratos
    • Cálculo de capacidad de pago

    Los productos financieros con los que he trabajado con sus particularidades son:

    CONTACTO -Crédito Simple -Arrendamiento Puro y Financiero -Crédito al Consumo -Factoraje

    En el desarrollo de mis actividades he logrado bajar los niveles de morosidad


    • E-mail: ayalagzgg@gmail.com
    de la cartera asignada ubicándome dentro de los mejores analistas y
    • Móvil: 55 3741 3883 logrando alcanzar nuevas metas, también mi capacidad de adaptabilidad
    me permitió disminuir los tiempos de formalización de crédito en COVALTO
    además de detectar anticipadamente intentos de fraude.

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