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    8 views3 pages

    Chapter 7

    Uploaded by

    Bảoo Nguyễn

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
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    of 3
    Foreign Languages and fr university of Forelgr studies International DIVISION OF ENGLISH For g| PURPOSES CTAL student's name: ..Ng Ate, Ga. Bae, 8. 10F.1.2. Chapter 7 Negative Messages Conveying .. Being .....-f0ie Maintain. friendly relations Outcome 2: Channels used for negative messages — When to use 2.1. DIRECT STATEGY * When the bad news is not .dareagi * When the receiver may . ovirdoak.. * When the organization or receiver .. pif a... = When ne... necessary 2.2, INDIRECT STRATEGY = When the bad news is personally .LipActting. = When the bad news will provoke a... Aastife. © When the bad news . Ahoeadn\...... the customer relationship + When the bad news is .ueerpectid. }; What is a buffer? = adevice to ...2eAWR........ shock or pain a neutral but ..ocaniegdi... statement that makes the reader continue reading a concis explanation that follows ywed: Write 1 sentence that best describes various buffer types as follo ; = Compliment: Pht Delta das ray Aincere, admeration for ats fund-raising, projects on behalf of Awngey children Be ‘pewsstatodt fe reclated Learning, ae ‘e Aaspi hy managomont oe rogram at Cornell and about your Anticon om our dvtuview Lost eye = “Agreement: We both vzaltex, how much plummeting crude oik prices on the world morket aw devastated dameske vi! productten ~ Facts: Durieg the past Rive gears the percentage of satin breakfast th our cofctena. Ras dropped from 22 furunt ty do parcent Understanding: We know the you expect Auporcer performance from all the. Products you purchase from OFficeMoi = Bestnews: Js o.,eumtador, your pro presninum Exectronies Protection provides He benefit of a replacement dence when youramartphene~a acctcentaly dasnaged, intl, Jayuid damage, oss, theft, and malfunction | directness J, relevant opening that provides a natural sion... tothe Scanned with CamScanner ing the bad news ple for each type he spotlight. woot emery” bt es Ex: We oprciate, your débrett ard cancgeration th OF . Use a long sentence. one: ws Ex: We are Aapry pass Alea yrse Commend aftizagh & bad net Place the bad news in a subordinate clause. : in cat onganzatin= Exinlthagh cnethr cudalae vas ied, ve apyeciaty pr tage Be clear but not overly graphic. Ex: Our inve fa Imply th rien reveals Hat yor cngleyrare sa ard gents eee. ' ~ Imply the refusal. Ex: Although all cur profits mutt be cate coy th yu nae, Suggest a'tompromise or an alternative. Crile rite bas of ie groede are ot ghen, we. do apn He fase ~ Consider using passive voice verbs, dis gon blo Ex: Cash te Ofe not given lemeenee ace * gre Bertaalc a statement, such as a compliment, appreciation, Guick review of the facts, or an apology. Include a key idea that acts as a .. 4 5.2, REASONS, & Present ... Wali .- Teasons for the refusal, * Avoid words that create a negative, 5.3. BAD NEWS + Des smpdhasl. the bad news b positive, or implying a refusal, * cp hugeest a ScmpromtSs.. alternative, or substitute, when appropriate, 5.4. CLOSING + Renew good feelings witha ost... = Avoid refering 0 the bad news. ... to the reasons, Y using the passive voice, accentuating the statement, Including resale'br sales prom tin .nalttylf appropriate. Look forward to .. Contined...... business. Outcome 6: Writing Plan for Announcing Bad News to Employees 6.1, BUFFE] ; sttioe., = Start with a neutral or . reasons for the bad news. statement that transitions to the 6.2. REASONS: : + Explain the a -o behind the bad news. | * Provide a rational .

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