7/7/2019

1
THE SPIRIT
OF
KAIZEN
PRESENTED BY F R KHAN
MD, BTI
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2 CONTENT:

• Swift Introduction to Kaizen

• Boost Morale
• Cut Cost
• Improve Quality
• Develop New Product and Services
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3 CONTINUED:

• Increase Sales
• Reduce Health Care Expenses
• When Small Steps Are Too Hard:
What to Do
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4 RADICAL CHANGES IN BUSINESS

• Business culture LOVE

revolutionary changes
• But sudden BIG changes
clicks our
• Brains FEAR switch
• Then BRAIN shuts down
POWER
To THINK & CREATIVITY
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5 Other option: SMALL STEPS

KAI(change) ZEN (Good)
• Quit steps by pass BRAIN
alarm
• Allow CREATIVE &
INTELLICTUAL process
• NO mental obstruction
• A change both LASTING &
POWERFUL
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6 Usual LEADERS make significant improvements

FAST TRACK
• COST CUT
• CREATE NEW PRODUCT
• REDUCE MISTAKE
• IMPROVE SERVIVE
DO THESE BY ANY MEANS
BUT MOST PROG FAIL
AS WE RESIST CHANGE
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7 ALTERNATIVE PATH
SOFT AND EASY WAY
• SMALLER STEPS
• NO STRESS
• NO FEAR
• OPENS THINKING
PROCESS
• CONTINUE IMPROVE TO
REACH THE GOAL
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8 STORY OF STRUGGLING BUSINESS OWNERS

• START UP BIZ 4 DOCTORS

• PRIVATE PERSONAL CARE
• FAMILY MEDICINE
• TROUBLE STARTS....
NICE OFFICE COST
DEBT TO PAY
NOT ENOUGH CLIENTS
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9 SUGGESTIONS FOR THEM

• BUSINESS CONSULTANT
• PUBLIC RELATION EXPERT
• PLAY BIG THEORY
• ALL ABOVE COST...
MORE MONEY
STILL NOT WORKING
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10 INNOVATION FOR SOLUTION

FAST TRACK
• SINGLE MINDED
APPROACH OF
INNOVATION IS THE
PROBLEM.
• WHEN WE THINKS AS
ONLY PATH OF SURVIVAL
• WE LOSE INGENUINITY
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11 EXAMPLES OF INNOVATION

• ORG FOCUS CHANGE

• NEVER USED
TECHNOLOGY
• HIRING NEW DEPT
• BANKRUPCY DECLARE
• MERGING WITH OTHER
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12 KAIZEN WAS BORN IN USA

DURING WORLD WAR II
USA JAPAN
• FACTORY WORKERS WENT • NEEDED IMPROVE
FOR & NEED MORE ARMS ECONOMY

• FOR FACTORY “TRAINING • DR DEMING FORMULA

WITHIN THE INDUSTRY WASTE REDUCTION
• NO WHOLE DEPT OR RESPECT WORKERS
MACHINE WAS INSTALLED
SMALL STEP IMPROVEMENT
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13 USA : IF JAPS CAN DO IT WHY CAN’T WE?

• IN 80’S USA WAS WORRIED

• STARTS LEAN
PRODUCTION
• JUST IN TIME DELIVERY
• STATISTICAL CONTROL
PROCESS
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14 KAIZEN CAN BE APPLIED IN ANY ASPECT

• HOW TO MAKE
SUCCESSFUL CHANGES IN
OUR OWN LIFE
• HOW TO HELP OTHER
PEOPLE
• HOW TO MANAGE FEAR
COMES WITH CHANGE
 CURRENT URBAN HOUSING DEMAND & 7/7/2019

NEEDS:
15

HOUSING DEMAND: HOUSING NEED: “THE QUANTITY OF

RELATIONSHIP BETWEEN “THE HOUSING REQUIRED TO
PRICE OF HOUSING AND THE ACCOMMODATION OF THE AGREED
QUANTITY AND QUALITY OF MINIMUM STANDARD AND ABOVE
HOUSING FOR WHICH PEOPLE FOR A POPULATION GIVEN ITS SIZE
ARE ABLE AND WILLING TO AND HOUSEHOLD COMPOSITION
PAY” (Shucksmith, 2002:61) WITHOUT TAKING INTO ACCOUNT
THE HOUSEHOLD`S ABILITY TO PAY
FOR THE HOUSING ASSIGNED TO
IT”(Robinson,1979:56-57)
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16 RELATIONSHIP TO ECONOMIC ACTIVITIES

• housing and physical • Housing investment

regeneration
can maximize its
interventions can be
contribution to
integrated with
economic development
economic
strategies development
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CHANGE

17 NEEDED

TAKE
CHECK SMALL
EFFECTIVENESS GOAL SUCCESS
STEP

MAKE THE SMALL

CHANGE
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18 THE SOLUTION FOR STORY DOCTORS

• RESOURCES
SHORT,STEP CAN’T BE
COSTLY
• IDEA TO BENEFIT
CUSTOMER/PATIENT
• IDEA STARTED
COMING
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19 THE KAIZEN STEPS TAKEN

BY 4 DOCTORS COMPANY
• DOCTORS • RECEPTIONIST
• PERSONAL CALL TO • REMIND PATIENT FOR NO
PATIENTS AFTER 1ST VISIT SHOW
• CUSTOMERS WORD OF • BANNER
MOUTH MADE THEM • ‘KEEP YOUR
POPULAR APPOINTMENT”
• NURSES TAKE NOTES,DOC • SCORED TOP MEDICAL
MORE TIME TO LISTEN
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20 KEY POINTS OF SMALL STEP SUCCESS

• DRAWING YOUR OWN • APPRECIATE KAIZEN

RESOURCE • UNDERSTAND THE LOOP
• INVITING EMPLOYEES TO • UNDERSTAND YOUR
• PARTICIPATE BRAIN FUNCTION
• REMAING ALERT • STUDY THE BASICS OF
• CUSTOMER YOUR BRAIN FUNCTION
IMPROVEMENT
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21 STAGES OF HUMAN BRAIN OVER MILLION

YEARS
• THREE LEVELS OF HUMAN
BRAIN
• Lowest- STEM
• Mid-MAMMALIAN
• Highest-CORTEX
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22 ROLE OF BRAIN

3 BRAIN SECTIONS- 2.BRAIN MAMMALIAN

1.BRAIN STEM: BRAIN:CONTROL
EMONOTION,TEMP.,REGU
FOR CONTROL
LATIONS,SURVIVAL
HEART,LUNG,KIDNEY ETC
REGULATIONS
FOR PROPER FUNCTION
3.THE CORTEX BRAIN:
(THE STEM)
THINKING,REASONING,
CREATIVITY,INVENTION.
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23 MID TO HIGH LEVEL ACCESS IN BRAIN

• PUTTING A CHANGE IN • REDUCES THINKING

CORTEX IS COMPLEX ABILITY
• MID BRAIN BLOCKS • LIKE SEEING A LION AND
• AMYGDALA(ALARM) SAVE YOURSELVE
RINGS WHEN SUDDEN BIG • AMYGDALA MUST HAVE
CHANGE COMES. FEEL SECURE,GOOD,SAFE
• STRESS & PHYSICAL • ALARM SYSTEM NOT TO
PROBLEM ARISES SENSE A DANGER
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24 TINY CHANGES WORKS

SUDDEN BIG CHANGES USUALLY BACKLASH

• JOURNEY OF 1000 MILES

BEGINS AT ONE STEP
• BOOK “GOOD TO GREAT”
ORDINARY TO EXCELLENCE
• KAIZEN SAVES COST
• KAIZEN KEEP COOL BRAIN &
UNBLOCK EMPLOYEE
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25 ENSURING SMALL STEP WORKS

• TAKE FIRST STEP

• IF WORKS TAKE SECOND
• IF NOT REPEAT FIRST TO
IMPROVE
• FINALLY YOU ACHIEVE
GOAL
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26 REVIEW VIDEO CLIP

• The Total Concept

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27 THANK YOU

Open for Discussion