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7/7/2019

1
THE SPIRIT
OF
KAIZEN
PRESENTED BY F R KHAN
MD, BTI
7/7/2019

2 CONTENT:

• Swift Introduction to Kaizen : 3 March


• Boost Morale : 10 March
• Cut Cost :TODAY
• Improve Quality
• Develop New Product and Services
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3 CONTINUED:

• Increase Sales
• Reduce Health Care Expenses
• When Small Steps Are Too Hard:
What to Do
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4 COST CUT & QUALITY CONTROL

• COST CONTROL BY
QUALITY COMPROMISE
• THE CUSTOMER COST IS
RAISED
• WE CAN MAKE COST
CUT SIMPLE BUT NOT
STUPID
• PERFORMERS TO REDUCE
COST
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5 OUT OF BOX SUGGESTIONS


STEP:1
• SMALL STEPS COST CUT
• TAKE SUGGESSTIONS
• NOT JUST COMPLAIN:
-Need More Vacation
-Fire Upper Management
-Get better equipment
• KEEP A SUGGESTION BOX
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6 Circuit city case

• COST CUT CAN


REWARDED BY:
-Large Benifits
-Small Toys
• JAPAN:
• SMALL BENIFITS
• SMALL REWARDS
CIRUIT CITY CASE
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7 ASK SMALL QUESTIONS


COST CONTROL STEP: 2
• BIG COST CUT
APPROACH:
CAN U SAVE COMPANY?
-BRAIN AMYGDALA BLOCK
• SOFTER APPROACH:
SMALL SAVE,SMALL QTY
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8 CONNECT SAVING TO VISION


COST CUT STEP:3
• THE TOYOTA EXAMPLE
• NO ORDER BUT A PART
OF JOB BY EMPLOYEE
• THE UPS CASE USING
GPS SUCCESS STORY
• SOUTHERN AIRLINE
TRASH BAG UNMARKED
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9 BE REPITATIVE TO SUGGESTIONS
COST CUT STEP:4
• REPEAT ASKING
SUGGESTIONS
• ONE TO ONE MEETING
• SUGGESTION BOX
• TAKE SUGGESTIONS
SERIOUSLY AS SEED
• THANK EVEN IF NOT
DOESN’T WORK
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10 EXAMPLES: SMALL SUGGESTIONS

• American Airline asked


passenger to lower shades to
keep plane cooler
• Pilot to use ground power
while waiting
• Only $25 at a time saved
$100 million
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11 Warning: use small acts for good

• Hospital CEO to reduce cost:


STOPPED serving LUNCH
During meeting with various
• Then CEO himself was taking
cafeteria for himself free
• Suggestions finally stopped
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12 REVIEW VIDEO CLIP

• THE SBU SUGGESTION


7/7/2019

13 THANK YOU

Open for Discussion

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