DEMAND MANAGEMENT OVERVIEW

Welcome to the first stop on your PPM adventure...

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TICKETS
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DEMAND MANAGEMENT

WHAT IS DEMAND MANAGEMENT?

The Demand Management application within ServiceNow provides
users with a single location to capture, organize and assess strategic
and operational demands.

CAPTURE ORGANIZE ASSESS

DEMAND PROCESS FLOW

SUBMIT AN IDEA ENHANCE A DEMAND COMPLETE A DEMAND

Any user can submit an Demand managers can Once work on the demand
idea using the Idea Portal. enhance a demand by has been completed, a
adding details to a demand manager can
demand request, including; complete the demand
stakeholders, requirements, and update its state.
risks, decisions, demand
tasks, and cost, benefit and
resource plans.

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CREATE A DEMAND ASSESS A DEMAND

Demand managers The demand manager can
and demand users can screen a demand in order
create demands using the to send surveys to
Demand Management stakeholders to complete
application. assessments. The demand
manager can set the state
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defer, or reset to draft.

NOTE: A demand can be created Demands can be analyzed
from a submitted idea or right and approved using the
from the Demand application. Demand Workbench.
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TYPES OF DEMANDS
Demands can either be:

TICKET
ADMIT ONE
93810

ST R AT EG I C OR
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OPERATIONAL
ENTRANCE ADMIT ONE

A STRATEGIC request which An OPERATIONAL request which

could result in the creation of could result in a change or defect.
an enhancement or project.

WHO USES THIS APPLICATION?

Demand Manager All Users

As a demand manager, you can use the Demand All users (including demand users) can
Management application to assess ideas, submit basic demands through the
promote ideas to demands, enhance Self-Service Catalog.
and assess demands, and create artifacts
(i.e a project) from a demand.

CLICK HERE to learn more about the demand process flow