Catalogue

Business Service
Professionalism, experience and
technology for new ways to
achieve efficiency

Availability of the services described in this catalogue in different

geographical regions will be agreed on with the reference CAREL subsidiary.
Better Control, Better Environment
The claim “Better Control, Better Environment” is intended to state just how
closely connected these two concepts are for us: optimisation of our solutions
translates into an increase in energy efficiency. CAREL’s control systems and the
innovations that support them are in fact designed to support the HVAC/R industry
with solutions that increasingly enable reductions in energy consumption,
environmental impact and operating costs for our customers and end users.
Continuous improvement is our modus operandi, the method that allows us to
create a standard without being constrained by it and then gradually succeeding
in surpassing it and defining an even higher-level standard.
Research, innovation and technology are the keys to our success: for more than
forty years, the customer’s needs have been at the centre of the elements we
develop to ensure functional and aesthetic differentiation.
Our Group’s strength lies in the integration between the different areas; our
overall vision, experience and transversal competencies mean we can go beyond
the boundaries of individual products and represent a single partner that can
identify integrated application solutions.
 -7 9 -8 9 -9 9 -2 004
1 973 1 980 1990 2000

Continuous growth 1973

CAREL
1980-89
SMD technology
2000-04
Thermodynamic
founded and test-in-circuit Laboratory in
Founded in 1973, in 2019 CAREL posted consolidated revenues near Padua technology HQs
for the introduced in Production
of 327.4 million euros (16.8% higher than 2018). CAREL can rely production production Facility
on an extensive and well-structured sales and customer support of electrical processes in USA
panels
network. Specifically, we have operations in the Americas (North,
Central and South), Asia Pacific, Africa and Europe; we have 20 1990-99 2000-04
subsidiaries and 9 fully-owned production plants. Together with New branches: New branches:
CAREL France, CAREL China,
these are partners and distributors in a further 75 countries. CAREL UK, CAREL Australia,
CAREL Sud America CAREL USA
CAREL Deutschland CAREL Asia

*in bold M&A

1990-99
ISO 9001 certification

a
327Mln€
Turnover
327Mln€
Turnover

1689
USA

Employees

1689
Employees Americas

20
Subsidiaries (including 2 virtual)
179
Total employees

25
Subsiadiaries* (compre-
 Debut on
08 12 14 Stock Exchange
5 6 -20 9 0 -20 3-20 5 6 7 8 9 0
200 200 200 201 201 201 201 201 201 201 202

2005 2010-12 2014 2015 2018 2019

Factory in Production Thermodynamic Thermodynamic Ampliamento New Factory
Suzhou plant in Laboratory Laboratory in USA CAREL U.S.A in Suzhou
in China
(China) Brazil The 7th plant CAREL USA

operations & labs

in Labin (Croatia) expansion

2006-08 2009 2013-14 2015 2016 2017 2018

New branches: New branch: New branches: New branches: New branches: New branches: New branches:
CAREL Ibérica, CAREL Russia CAREL Nordic CAREL Mexicana CAREL Thailand ALFACO Polska CAREL Japan
CAREL India, CAREL Korea CAREL Middle East C.R.C. Acquisition:
Recupaerator

sales organisation
CAREL South Africa
Hygromatik

2006-08 2010-12 2013-14 2016 2017 2018 2019 2020

CAREL won CAREL received the Company Heos sistema won UR Titanium won China EMJ - Winner HECU CO2 Dealer Design Award:
Mediobanca Award ISO 14001: 2004 received AHR Innovation Ref Innovation Award at China won at China iJ Bronze Winner
certification OHSAS 18001:2007 Award Heez won World Refrigeration Refrigeration (Refrigeration)
CAREL won the prize of
"Excellent Company“ from certification Beverage award 2018 Innovation China Ref. Innovation
Innovation Award Award Award: E2V-Z valve
Eurispes, being among CAREL won
CAREL won winner (Refrigeration
the first hundred in Italy

awards & certifications

Electrolux CAREL won the equipment)
Supplier Award RAC Cooling Award Small & Mid
Heos sistema won Cap Award
Destaque Innovation
Seal Award

Germany

Croatia

4 Italy
APAC

China

345
Total employees

Europe, Middle
East et Africa

Brazil
1165
Total employees
Innovation as a business Continuous innovation

model 6%
invested each year
Research & Development are at the heart of our commitment. in research and
Every year, almost 6% of consolidated turnover is allocated to development
Research & Development, so as to anticipate customer needs
and provide cutting-edge solutions. Out of more than 1,670
employees, around 13% work in Research & Development. CAREL
also operates thermodynamics and humidification laboratories,
13%
of employees
true areas of excellence in their reference sectors. work in R&D
As regards the age of our employees, most are aged between 30
and 50, with an average age of around 40 (41 for men and 39 for
women).
Our commitment to continuous training across all company areas
to ensure development of our personnel, both in terms of soft 23%
of R&D personnel
skills and technical skills, is also significant.
are based in
China

Reliability Production facts and figures

Our responsibility to our customers far exceeds our turnover. 4%

Indeed the products we make are components that account
for approximately 2 to 10% of the value of the finished product,
turnover
Invested every year
depending on the application
As these elements are hard to replace, we have adopted a disaster
recovery system that sees most of our products manufactured
in at least two different sites. This means we can guarantee the
supply of our components even in extreme cases.
51%
Product families
with at least
one duplicate
production line

28k+sqm
Of production surface

14k+sqm
Warehouse surface
Services portfolio field
service

Owners, installers and manufacturers

digital
of refrigeration, air conditioning and service
humidification systems can access a
complete portfolio of services to optimise
management of their systems. Regardless of
the technical characteristics of the specific
installation, CAREL’s services can support
the management of every application with
the most advanced digital technologies and
remote
its vast experience and expertise in HVAC/R expert
systems. A team of experts is on-hand for
customers to ensure the highest level of
support, providing professionalism for
efficient system management throughout
its entire life cycle.

repairs

technical
support

spare
parts
 Data c Wineri
ent es
re
s

Hyperm
ar k
e
ts

Dining

Hotels

Hos p
i ta
ls
Reside
nti
al
 Catalogue - BUSINESS SERVICE

Index Field service 13

System commissioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1. Humidifier commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2. Refrigeration system commissioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Humidifier ordinary maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Extraordinary maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Humidifier warranty extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Digital services 23
Mobile apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Cloud portals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
1. RED optimise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2. tERA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3. DigitalHUM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Remote expert 31
System design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Software development. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
System performance optimisation services . . . . . . . . . . . . . . . . . . . . 34
1. Retail system control performance analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2. Remote humidifier alarm monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Educational. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
1. SW tools course. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
2. Humidification systems course. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
3. IoT course. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Services summary table 39

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 Catalogue - BUSINESS SERVICE

Summary table
Service Application
HVAC REFR HUM
Field service

Humidifier commissioning

Refrigeration system commissioning

Humidifier scheduled maintenance

Unscheduled maintenance

Humidifier warranty extension

Digital services

Mobile apps

Cloud portals - RED optimise

Cloud portals - tERA

Cloud portals - DigitalHUM

Remote expert

System design

Software development

Retail system control performance analysis

Remote humidifier alarm monitoring

Educational - SW tools course

Educational - Humidification systems course

Educational - IoT Course

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Field service
CAREL Service, provided by highly specialised experts,
is available to assist customers when commissioning
HVAC/R systems, offering a broad portfolio of system
control configurations, optimised and diversified for
the specific needs of each customer, from on-site
solutions and technologies to value-added remote
services.
For humidification products, CAREL guarantees correct
unit operation throughout its life cycle, proposing
multi-year maintenance contracts and warranty
extensions. The complete portfolio of “On-site Services”
is available throughout the country through a network
of qualified and certified partners.
System commissioning

CAREL experts are available for verifying and configuring HVAC/R systems on-site. Specialists in different
applications verify correct installation and set the best configuration to ensure highest system performance.

1. Humidifier commissioning
CAREL experts are available for pre-installation visits to support the
installation of the units, or for validation of the finished installation, so as to guarantee
correct system installation.

Pre-requisites Services included

• Compliance with workplace safety
regulations;
• Completion of water and electrical
connections;
• Equipment spaces compliant with CAREL
specifications.
• erify water quality;
V
• Verify water pressure;
• Configure inlet probe;
• Verify connection and configure control signal;
• Verify positioning and calibration of probes;
• Test drain pump and hoses (if applicable for the model installed);
• Adjust rack and droplet separator (if applicable for the model installed).

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 Catalogue - BUSINESS SERVICE
Field service | System commissioning

Additional services

On-site training System verification and validation On-site technical visit

A two-hour training service is offered,
including:
• M eeting with site supervisor for technical
advice in the pre-installation phase (after
the humidifier has been sold), explaining
the operation of the type of humidifier
(user manual available)
• Completion of a detailed check list with
reference to the user manual (manual
part number + page)
Training can be provided either when
commissioning the unit or prior to
installation.
Before installing the humidification Qualified technical personnel are
system, CAREL Service can meet with available to analyse the operating status
the designer and installer to verify of existing units on-site and propose a
the correct conditions for installation system optimisation plan.
of the humidification system on-site.
This meeting will be held at the site
of installation and has the purpose of
analysing all of the aspects relating to
correct installation of the humidification
system in the specific site, in order to
optimise commissioning, operation and
maintenance.

This proposal is differentiated according to the area where the service is physically provided.

P/N Description Zone A 2 Zone B 2

9SCS100Q1* Hum. commissioning STANDARD1 9SCS100Q1A 9SCS100Q1B
9SCW100Q1* Hum. commissioning WTS Large1 9SCW100Q1A 9SCW100Q1B
9SCM100Q1* Hum. commissioning MAJOR1 9SCM100Q1A 9SCM100Q1B
9SCS200Q1* Hum. commissioning STANDARD1 2nd unit 9SCS200Q1A 9SCS200Q1B
9SCM200Q1* Hum. commissioning MAJOR1 2nd unit 9SCM200Q1A 9SCM200Q1B
9SCB100Q1* Hum. commissioning BASIC 4 9SCB100Q1A -
9SCTI00Q1* Training during commissioning 9SCTI00Q1A 9SCTI00Q1B
9SCVS00Q1* Unit analysis technical visit 9SCVS00Q1A 9SCVS00Q1B
9SCVE00Q1* System verification and validation 9SCVE00Q1A 9SCVE00Q1B
1: STANDARD commissionings refer to humiSteam, heaterSteam, compactSteam, humiSonic and chillBooster models, while MAJOR refers to gaSteam, humiFog,
MC Multizone and optiMist models.

2: Zone A covers southern and eastern Europe (IT, ES, PT, PL), while Zone B refers to central and northern Europe (AU, CH, DE, FR, UK, SW, NL). For other regions
that are not listed, contact your sales representative.

3: the unit analysis technical visit covers up to 4 units on the same site; for more units, for every 2 machines add the 9SVS00H1* technical assistance hourly rate
shown in the extraordinary maintenance section.

4: code applicable to the Italian market only, BASIC commissionings refer to humiSteam, heaterSteam, compactSteam, humiSonic and WTS Compact models. For
second units classified as BASIC, use the STANDARD rate.

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 Catalogue - BUSINESS SERVICE
Field service | System commissioning

2. Refrigeration system commissioning

CAREL experts in control devices and IoT technologies are available to optimise system
settings on-site so as to guarantee the best configuration for retail systems.

2.1 Refrigeration commissioning

The service has the purpose of verifying correct system configuration so as to ensure operation in the required temperature ranges.

Pre-requisites Services included

• Calibration and configuration of third- • Check system mechanical layout (P&I - piping & installation);
party devices in preparation for correct • Check wiring;
operation of the system; • Check inputs and outputs (I&O) with reference to the wiring diagram and P&I;
• Verification of the minimum requirements • I&O SW configuration;
for commissioning the units (power • Check system control configuration;
supply, complete electrical panel, wiring
• Commission system and configure set points;
performed as per the wiring diagram);
• Fine-tuning with compressor, valve and superheat control;
• Sharing of all updated documentation
(piping & installation, BOM, wiring • Field training.
diagrams);
• Qualified technical support staff
available on-site (refrigeration engineers,
electricians).

2.2 IoT Edge Standard commissioning

The service has the purpose of guaranteeing correct configuration of the local supervisor for safe management of system alarms and
reporting in compliance with law (HACCP).

Pre-requisites Services included

• The wiring between all the devices to be monitored and the local supervisor must already Configurations included:
be completed; • Field device communication;
• Any IT settings to enable addition of and access to the supervisor in the internal and/or • Alarm management;
external network must be completed beforehand; • Report scheduling;
• Sharing of all information needed for configuration: system name, device configuration • User configuration.
(names, serial line, protocol, serial addresses, ...), users and profiles, alarm rules, desired
reports, supervisor IP address, ...;
• Sharing of all information needed for premium configuration (if required): alarm settings,
logged variables, description of variables, rules, scheduled activities, plug-ins to be
enabled;
• The credits needed to enable plug-ins must be available and shared (if required);
• Qualified technical support staff available on-site (refrigeration engineers, electricians).

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 Catalogue - BUSINESS SERVICE
Field service | System commissioning

2.3 IoT Edge Premium commissioning

The service has the purpose of guaranteeing correct configuration of the local supervisor so as to optimise system operating costs.

Services included
IoT Edge standard is a pre-requisite, and includes:
• Review of alarm priorities;
• Check availability of logs for reports and graphs;
• Set event rules;
• Scheduling of periodical actions;
• Optimisation plug-in configuration.

2.4 IoT Cloud services Standard commissioning

The purpose of the service is to ensure the correct configuration of the Cloud portal.

Pre-requisites Services included

• Activation of local supervision systems
• Local network already set up
• Availability of information needed to
configure the Cloud portal, including
local supervisor access, users and
profiles, alarm rules, communities
tree, regulation report parameters and
energy meter configuration.
Configurations included:
• Communication with local supervisors;
• Transfer of data and alarms from local supervisors;
• Communities architecture;
• Users;
• Users’ address book;
• Alarm notification management;
• Base Bundle Dashboard.

2.5 IoT Cloud services Premium commissioning

The service is intended to customise the configuration of the Cloud portal by optimising the supervision and management of sites in
order to improve the experience of individual business entities.

Services included
IoT Cloud services Standard is a pre-requisite, and includes:
• Creation and configuration of custom reports;
• Configuration of direct access to specific dashboards;
• Periodic dashboard delivery scheduling;
• Configuration of the Add-on services selected;
• Configuration of submission of filtered report on parameter anomalies;
• Configuration of rules for massive parameter changes;
• Configuration of parameter changes control;
• Information transmission rules.

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 Catalogue - BUSINESS SERVICE
Field service | System commissioning

The services offering depends on the size of the system:

Description Small 1 Medium 1 Large 1 Extra large 1

Refrigeration commissioning The proposal will be defined based on the project specifications
IoT Edge standard commissioning 4 hours 4 hours 1 day 1 day
IoT Edge premium commissioning
IoT Cloud services Standard
commissioning The proposal will be defined based on the project specifications
IoT Cloud services Premium
commissioning

The offering also depends on the area where the service is physically provided. For refrigeration commissioning, the Zone refers to the
region where the site is located. For IoT commissioning, remote service is available on request. In this case, the Zone refers to the location
of the reference CAREL office.

P/N Description Zone A 2 Zone B 2

9SCRP00D1* Refrigeration commissioning daily rate 9SCRP00D1A 9SCRP00D1B
9SCIT00D1* On-site IoT commissioning daily rate 9SCIT00D1A 9SCIO00D1B
9SCIT00H1* On-site IoT commissioning hour rate 9SCIT00H1A 9SCIT00H1B
9SEIT00D1* Remote IoT commissioning daily rate 9SEIT00D1A 9SEIT00D1B
9SEIT00H1* Remote IoT commissioning hour rate 9SEIT00H1A 9SEIT00H1B
1: The system size is defined as SMALL (S) for systems with up to 15 control devices, MEDIUM (M) for systems with up to 50 control devices, LARGE (L) for systems
with up to 100 control devices, EXTRALARGE (X) for systems with up to 300 control devices.

2: Zone A covers southern and eastern Europe (IT, ES, PT, PL), while Zone B refers to central and northern Europe (AU, CH, DE, FR, UK, SW, NL). For other regions
that are not listed, contact your sales representative.

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Humidifier ordinary maintenance

CAREL offers an annual maintenance plan that guarantees customers the best humidifier operating
conditions.

Guaranteed intervention within 48 hours of notification should special maintenance be required; the original spare parts and the know-
how of the CAREL service network are the main advantages offered by this service plan.
In standard conditions of use for 8-10 h per day, the number of visits per year depends on feedwater hardness, as shown in the table
below:

Water hardness Number of visits/year

Demineralised water 0 °f 1
Water 10-25 °f 2
Water 25-40 °f 3

If the humidifier is used more than a standard schedule, we recommend scheduling more maintenance visits.

Services included
The activities carried out during each maintenance visit, where applicable to the specific model of unit, include:

• Cylinder cleaning and maintenance; • Check circulation in the water circuit;

• Check and clean the fill solenoid valve;
• Check and clean the drain pump;
• Check the steam hose;
• Check and clean the fill tank;
• Check the feedwater filter;
• Clean the boiler and the heat exchanger;
• Check the burner;
• Check and clean nozzles and drain valves;
• Check min/max operating pressures;
• Check correct operation of the units in the system;
• Check power supply voltage and current;
• Check tightness of electrical connections;
• Check valve operation and tightness;
• Check probe calibration;
• Check water parameters;
• Check microprocessor and verify calibration and parameters;
• Surface and general cleaning;
• Replacement of spare parts subject to wear due to normal
product use.

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 Catalogue - BUSINESS SERVICE
Field service | Humidifier ordinary maintenance

Indication of spare parts subject to wear due to normal use of the product, subject to replacement during routine maintenance*

Product Component
humiSteam UE Cylinder (when required)
heaterSteam UR Process and Titanium Hydraulic seals (1/year)
heaterSteam UR Titanium (2-13 kg/h) Hydraulic seals (1/year)
Non-stick bag (1/year)
gaSteam Hydraulic seals (1/visit)
Gas seals (1/visit)
Flame ignition electrodes (1/year)
Humifog UA Washable water filter (1/year)
Seals and valves (1/year)
Pump oil (1/year)
Optimist Washable water filter (1/year)
MC -
Chillboster UV lamp only where present (1/year)
WTS Compact (R025 and R040) CBEC filter cartridge (minimum 4/year)
WTS Compact (R060) CBEC filter cartridge (minimum 4/year) CPP filter cartridge (1/year)
WTS Large (ROL 100; ROL 320) CBEC filter cartridge (minimum 4/year)
CPP filter cartridge (1/year)
UV lamp (1/year)
WTS Large (other models) CBEC filter cartridge (minimum 4/year)
CPP filter cartridge (1/year)
UV lamp (1/year)
Antiscalant oil (1/visit)
* spare parts replacement activities are indicative for each model and may vary based on product revisions. The replacement schedule in the table is indicative for
standard use; it may vary according to the actual conditions of the system.

In the event where several units are installed in the same system, after the first unit, the fees corresponding to the specific model of
second unit will be applied. The fees for site visits include consumables, i.e. all the materials needed for normal cleaning and maintenance
operations (lubricants, detergents…). Spare parts that will be quoted in addition to maintenance visits with individual part numbers
are considered excluded, provided that they can be defined in an annual maintenance plan. Maintenance activities, whose schedule is
determined by variable factors, will be managed under extraordinary maintenance3.

This proposal is differentiated according to the area where the service is physically provided.

P/N Description Zone A 2 Zone B 2

9SMS100Q1* 1 STANDARD1 hum maintenance visit 9SMS100Q1A 9SMS100Q1B
9SMM100Q1* 1 MAJOR1 hum maintenance visit 9SMM100Q1A 9SMM100Q1B
9SMS200Q1* 1 STANDARD1 2nd hum maintenance visit 9SMS200Q1A 9SMS200Q1B
9SMM200Q1* 1 MAJOR1 2nd hum maintenance visit 9SMM200Q1A 9SMM200Q1B

1: STANDARD interventions refer to humiSteam, heaterSteam, compactSteam, humiSonic, chillBooster and WTS Compact models; MAJOR interventions refer to
gaSteam, humiFog, MC Multizone, optiMist, and WTS Large models.

2: Zone A covers southern and eastern Europe (IT, ES, PT, PL), while Zone B refers to central and northern Europe (AU, CH, DE, FR, UK, SW, NL). For other regions
that are not listed, contact your sales representative.

3: some of the maintenance activities that are managed under special maintenance are: cleaning of nozzles for Optimist, replacement of nozzle o-rings for MC,
replacement of nozzles for Chillbooster, replacement of membranes for WTS, etc.

For sites with a large number of humidifiers or for customers that manage several sites, CAREL can define a customised maintenance
contract which may include optional services.

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Extraordinary maintenance

Technical personnel specialising in humidification systems are available to analyse the performance of the
installed units, verifying any operating anomalies and repairing the units directly.

Experts in HVAC/R systems can on customer request carry out analysis aimed at optimising energy performance or control stability.
Depending on the operating conditions, the proposals may include changes to the configurations of the systems or upgrading the units,
and even their replacement.
Travel expenses, such as kilometre reimbursement rates and room and board, are not included in the service rates, and are quoted
separately.

This proposal is differentiated according to the area where the service is physically provided.

P/N Description Zone A 2 Zone B 2

9SXVS00H1* Technical assistance1 hourly rate 9SXVS00H1A 9SXVS00H1B
9SXVE00H1* EXPERT technical assistance1 hourly rate 9SXVE00H1A 9SXVE00H1B
9SXVS00D1* Technical assistance1 daily rate 9SXVS00D1A 9SXVS00D1B
9SXVE00D1* EXPERT technical assistance1 daily rate 9SXVE00D1A 9SXVE00D1B
1: The visit by qualified technicians from CAREL’s partners are charged as standard, while CAREL company service personnel are changed at the EXPERT rate.
2: Zone A covers southern and eastern Europe (IT, ES, PT, PL), while Zone B refers to central and northern Europe (AU, CH, DE, FR, UK, SW, NL). For other regions
that are not listed, contact your sales representative.

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Humidifier warranty extension

The warranty covers the free repair and/or replacement of the unit’s components in accordance with the
“Terms and conditions of sale” available on the website www.carel.com.

In order to benefit of warranty validity, the commissioning of the humidifier must be carried out correctly and the unit must be submitted
to periodically maintenance according to the instructions in the machine documentation; CAREL offers the option of purchasing these
services, both for commissioning and maintenance, thus ensuring the applicability of the warranty.

The amount of the warranty extension is to be calculated as 2% of the list price of the machine for each year of extension requested.
Carel reserves the right to apply a minimum price. The warranty extension may not exceed 5 years from the unit production date, and
may be requested even after the expiry of the humidifier warranty. For units that have already been installed and are not covered by
an active maintenance contract with CAREL, an inspection is required to check the unit conditions (quoted in accordance with the
Extraordinary Maintenance table) before service is activated.

P/N Description
9SWHU00000 1 year humidifier warranty extension
9SWSY00Y20 2 years humidifier warranty extension
9SWSY00Y30 3 years humidifier warranty extension

For some humidifier models, the extended warranty is included with the purchase of DigitalHUM, the Cloud portal dedicated to
humidifiers that allows remote monitoring and control of the unit. For more information, refer to the chapter dedicated to DigitalHUM
in the Digital Services section.

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Digital services
CAREL’s digital services are focused on reducing
maintenance costs, optimising energy consumption
and improving the performance of both individual
units and complex systems. By integrating many years
of thermodynamic expertise with IoT technologies,
CAREL makes remote management of systems simple,
safe and effective. Our extensive digital portfolio
includes customisable apps for interacting with
units, cloud portals for remote control of systems
and in-depth data analysis tools (Analytics) using
AI technologies (machine learning algorithms) for
continuous improvement of units and systems.
Mobile apps

APPLICA and CONTROLLA are CAREL’s new apps for interacting with the latest generation of CAREL controllers
equipped with NFC or Bluetooth® technology.

APPLICA and CONTROLLA are the new apps developed by CAREL for interacting with the latest-generation CAREL controllers. APPLICA
and CONTROLLA have been developed using a unique approach: rather than different versions for each device, there is just one app
for all compatible CAREL devices. APPLICA has been developed to revolutionise and simplify the commissioning and maintenance of
HVAC/R units, CONTROLLA to provide end users with a simple and customised unit interface. Both apps are available for Android and iOS
devices and can be downloaded for free from the corresponding app stores.

Services included
APPLICA and CONTROLLA come with the following features: APPLICA comes with the following features:
• Unit-specific user interface; • Historical and real-time graphs;
• Write parameters/read variables; • Create and set configurations/cloning;
• Alarm management; • Automatically save configurations/cloning to the cloud;
• Profiled access with username and password; • Set device date/time;
• Local connection to compatible CAREL devices via NFC or • Firmware update (where featured via wireless);
Bluetooth protocols; • Unit documentation.
• Remote connection to compatible CAREL devices via the tERA
portal (CONTROLLA only).

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Digital services | Mobile apps

Additional services
The apps can be managed using the CONTENT MANAGER remote portal, which acts as a “repository” that the apps automatically sync
with to download customised content (user interfaces and/or documentation).

The APPLICA standard Content The CONTROLLA advanced Content The APPLICA advanced Content
Manager package includes: Manager package includes: Manager package includes:
• C
onfigurations/cloning; • 1 user interface; • 1 user interface;
• U ser profiles. • Unit documentation. • Unit documentation;
• Configurations/cloning;
• 1 control firmware version;
• User profiles.

APPLICA and CONTROLLA can also be customised to fully align the interface with the customer’s corporate branding. Together with the
corresponding advanced Content Manager package, the start-up graphics and icons can also be customised on request so as to publish
a new app. Customers can choose whether to publish the new app on the marketplace managed directly by CAREL technical personnel,
or can request the ABB (Android) or IPA (iOS) files for the publication in their own marketplace.

P/N Description
9SACMB1Y10 APPLICA standard App Content Manager 1 year
9SACMB1Y30 APPLICA standard App Content Manager 3 years
9SACMB2Y10 CONTROLLA advanced App Content Manager 1 year
9SACMB2Y30 CONTROLLA advanced App Content Manager 3 years
9SACM01Y10 APPLICA advanced App Content Manager 1 year
9SACM01Y30 APPLICA advanced App Content Manager 3 years
9SEMC00Q10 Custom app for publish on CAREL marketplace
9SEMP00Q10 Custom app for publish on customer marketplace

Note: APPLICA and CONTROLLA are now available with the latest-generation controllers Heez, MPXone, microChiller and the iJ range. For the updated list,
contact your sales representative.

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Cloud portals

The offering of cloud-based storage services varies according to the application and connectivity architecture.

RED optimise can centralise all the information from individual boss and pCOWEB supervisors to provide global control of all connected
systems. Typically used in retail applications and for analysis of telecom/data centre applications, RED optimise provides complete control
of the system and statistical analysis for the management of all installations.

tERA is the digital platform for creating a centralised remote management system for both individual units and small HVAC/R systems. It
allows users to quickly and easily access all of the information needed to optimise the work of the technical and service team. The tERA
proposal comes complete with gateways featuring different site connectivity options that in just a few simple steps prepares the system
for all types of analysis.

DigitalHUM is the new plug&play digital service for the remote management of CAREL and HygroMatik humidifiers. It allows easy access
to the supervision of the units with views dedicated to user profiles, and supports on-site maintenance services, optimising planning and
improving maintenance schedules and results.

Services included
Cloud portal management includes:
• IT infrastructure;
• Monitoring available 24/7;
• Control procedures for data security;
• GDPR conformity.

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Digital services | Cloud portals

1. RED optimise
RED optimise is the new generation of CAREL digital services for managing
chains of sites with the main objective of reducing operating costs, optimising energy
consumption and improving system performance.
RED offers an advanced platform for centralising local information, with all the functions optimise
needed to have total control over the different stores and sustainable and optimised
management. The platform comprises different packages, as described below. RED
provides specific analytics for the retail market and preventive maintenance of
refrigeration systems.

Services included
The platform includes an admin area that
is common to all of the packages, which
includes:
• Template management for each model
of unit;
• User configuration with customised
profiles;
• Access control to connected systems;
• Management of customised system
interfaces.
Contractor Base Bundle Retailer Base Bundle
Package designed for maintenance Package designed for owners of chains of
personnel focused on alarm management, stores, includes:
includes: • Centralised remote access to systems;
• Centralised remote access to systems; • Management and notification of alarm
• Management and notification of alarm activation and reset;
activation and reset. • Statistics on the systems analysed and
alarm comparison;
• Statistics on the systems analysed and
consumption comparison;
• Statistics on the systems analysed and
performance comparison;
• HACCP reports.

5 “Analytics Viewer” user licenses are included in the Retailer Base Bundle package. Additional licenses are automatically assigned on an
incremental basis according to the following table:

No. of systems <100 >100 >200 >300 … >1000

No. of users 5 10 15 20 … 55

Additional services - available upon activation of the Base Bundle

Device Control add-on Preventive Defrost add-on

Package designed for centralised management of the
configurations of all installed units, includes:
• Statistics on the units analysed and performance comparison;
• Write parameters to multiple units;
• Control changes to unit parameters.
Package designed for preventive maintenance of showcases,
offers proactive information for optimising the defrost
configuration.
The machine learning model is compatible with centralised
refrigeration circuits and Heos distributed systems operating
on traditional (HFC) or natural (CO2, propane) refrigerants, for
low temperature cabinets equipped with CAREL controllers
(MPXPRO, Heos).

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Digital services | Cloud portals

The RED optimise proposal is defined according to the size of the system.

Extra
P/N Description Small1 Medium1 Large1
large1
9SPBR0*M10 RED optimise2 Retailer Bundle monthly fee 9SPBR0SM10 9SPBR0MM10 9SPBR0LM10 9SPBR0XM10
9SPBC0*M10 RED optimise2 Contractor Bundle monthly fee 9SPBC0SM10 9SPBC0MM10 9SPBC0LM10 9SPBC0XM10
9SPAD0*M10 RED optimise2 Preventive Defrost add-on monthly fee 9SPAD0SM10 9SPAD0MM10 9SPAD0LM10 9SPAD0XM10
9SPAC0*M10 RED optimise2 Device Control add-on monthly fee 9SPAC0SM10 9SPAC0MM10 9SPAC0LM10 9SPAC0XM10
9SPAU00M10 10 EXTRA Analytics users monthly fee 9SPAU00M10

1: The system size is defined as follows: SMALL (S) for systems with up to 15 control devices in the field, MEDIUM (M) for systems with up to 50 control devices
in the field, LARGE (L) for systems with up to 100 control devices in the field, EXTRALARGE (X) for systems with up to 300 control devices in the field.
2: A version of the RED optimise portal is also available in the on-premises version. For details on features included and the terms and conditions, contact your
sales representative.

2. tERA
Centralised management of systems is enabled via a subscription for each point of
connection.
The tERA digital platform can be connected using:
• CAREL controllers with native Ethernet port (c.pCO family);
• Connectivity gateway with different connection options (CloudGate family).

Services included
The platform features an admin area that is common to all of the packages, which includes:
• Template management for each model of unit;
• User configuration with customised profiles;
• Access control to connected systems;
• Management of customised unit interfaces.

The services offered by the digital platform differ based on the different uses.

tDisplay tService tAnalytics

Package designed for end users focused
on basic interaction with the unit,
includes:
• Read and write variables in real time;
• View alarms in real time;
• Enable unit interaction via remote with
the CONTROLLA app (if available).
Package designed for manufacturers
and maintenance personnel focused on
analysis of malfunctions; includes all the
functions of tDisplay plus:
• Alarm notifications;
• Historical data analysis;
• Report scheduling;
• Remote viewing and management of
the PGD1 terminal installed on the unit
(minimum compatible version for c.pco
programmable controllers).
The tAnalytics package can be added to
the tService package, and is focused on
optimising performance of the installed
systems; it includes:
• Statistics on the systems analysed and
alarm comparison;
• 3 “Analytics Viewer” user licenses.
Additional licenses are automatically
assigned on an incremental basis at the
rate of 1 license for every 100 tAnalytics
packages.

Additional services
The tService package for CAREL programmable controllers allows remote software
upgrades on the connected units.

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Digital services | Cloud portals

The subscriptions differ based on the type of connection, Ethernet or Wireless (cellphone SIM). In the second case, the data traffic is
included in the Wireless subscriptions, according to the region.

Wireless Wireless Wireless

P/N Description Ethernet
Area1 1 Area2 1 Area3 1
-00SRTD02* tDisplay fee, 2 years 2 -00SRTD020 -00SRTD021 -00SRTD022 -00SRTD023
-00SRTS02* tService fee, 2 years 2 -00SRTS020 -00SRTS021 -00SRTS022 -00SRTS023
-00SRTT02* tAnalytics fee, 2 years 2 -00SRTT020 -00SRTT021 -00SRTT022 -00SRTT023
-00SRTB02* tDisplay + tService + tAnalytics bundle fee, 2 -00SRTB020 -00SRTB021 -00SRTB022 -00SRTB023
years 2
-00SRTP01* 1 pCO/c.pCO software update -00SRTP010 -00SRTP011 -00SRTP012 -00SRTP013

1: Area1 subscriptions refer to the EMEA region, Area2 subscriptions refer to the North America and Australia, Area3 subscriptions refer to the APAC region. For
details of the coverage in individual countries, see to the tERA General Terms and Conditions of Sale.
2: For subscription durations other than two years, contract your sales representative.

3. DigitalHUM
CAREL Group and HygroMatik humidification systems feature a portal for monitoring and
maintenance: DigitalHUM. DigitalHUM allows remote control of the units, with complete
diagnostics for analysis of system operating conditions and efficiency.

Services included
DIGITALHUM The package for the management of humidifiers includes:
• System geolocation;
• Graphic unit interface;
• Read and write variables in real time;
• View alarms in real time;
• Alarm notifications;
• Historical data analysis with reports and trends;
• User configuration with customised profiles;
• Access control to connected systems.

The subscriptions differ by the type of connection, Ethernet or Wireless. The data traffic is included in the Wireless subscriptions, according
to the region.

If you are purchasing a new humidifier and its commissioning service, you can also choose between “DigitalHUM Warranty 3” or
“DigitalHUM Warranty 5” with which, in addition to the use of the portal for 3 or 5 years, you get the extended warranty for the selected
period at no additional cost.

For units already in the field and with an expired warranty, DigitalHUM is instead available in the “DigitalHUM Warranty 1” version, which
includes a 1year warranty extension on condition that an inspection* is carried out (successful completion of which ensures activation
of the service) and a maintenance contract* is stipulated into with CAREL.

The DigitalHUM Warranty is only available for installations in Europe.

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Digital services | Cloud portals

Part number Description

-00SRHS011 DigitalHUM mobile 1 year area 1
-00SRHS012 DigitalHUM mobile 1 year area 2
-00SRHS013 DigitalHUM mobile 1 year area 3
-00SRHS010 DigitalHUM Ethernet 1 year
-00SRHW031 DigitalHUM warranty 3 - mobile 3 years + 1 year extended warranty**
-00SRHW051 DigitalHUM warranty 5 - mobile 5 years + 3 years extended warranty**
-00SRHW011 DigitalHUM warranty 1 - mobile 1 year + 1 year extended warranty**

* For the inspection please refer to the Extraordinary Maintenance rates; for the Maintenance Contract please refer to the Ordinary Maintenance. In case
of negative outcome of the inspection, Extraordinary Maintenance activities may be proposed to the customer in order to benefit of the package. The
inspection is not compulsory if the unit is already covered by a maintenance contract with CAREL.
** The warranty extension does not include spare parts subject to wear due to normal use of the unit (e.g., cylinders). The extended warranty for DigitalHUM
Warranty 1 service can be activated for units that have not exceeded 4 years from the production date; in any case, the duration of the extended warranty
cannot exceed 5 years from the production date.

Note: • The devices compatible with this service are all UR*, UG* and UEX*codes. For the updated list, please contact your sales representative;
• The service is enabled by the on-site installation of a gateway from the CloudGate family;
• Area1 subscriptions refer to the EMEA geographical areas, Area2 subscriptions refer to the North America and Australia geographical areas, and Area3
subscriptions refer to the APAC geographical areas. For details of coverage in individual countries, please refer to the General Conditions of Sale of the
service.

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Remote expert
CAREL provides thermodynamic expertise and HVAC/R
application experience acquired over more than 45
years, together with knowledge of the most advanced
SW and digital technologies, to support customers
in the management and construction of systems
where optimised performance and eco-sustainability
are essential requirements. From the initial stages of
training, design and specification to maintenance and
optimisation of performance, CAREL’s consulting is
available throughout the system life cycle.
By analysing the information collected through the
Industry 4.0 digital service platforms, CAREL’s experts
can highlight opportunities for improvement and
provide customers with information on the actions to
be implemented, either via remote or directly in the
field, to improve control performance and general
system performance.
System design

During the design of new systems, CAREL Service provides technical support for defining the characteristics.

CAREL’s experts in humidification systems can:

• provide 2D CAD drawings representing the distribution system in the air handling unit;
• customise the project based on the chosen system architecture, according to the dimensions of the air ducts and the humidification load.
Customers can thus simply integrate the CAD drawing into their own documentation relating to the humidification system in the AHU.

P/N Description
9SSDH00Q10 2D CAD for AHU humidification system

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Software development

The strength of the CAREL proposal is the programming flexibility of its controllers.

In fact, tools and libraries have been developed over the years that allow customers to customise the operating logic of each model of
unit. CAREL’s Software Solution Designer team is a group of specialists in the use of these tools, backed by the experience of a company
that has been operating on the HVAC/R market for 45 years. CAREL can guarantee the highest level of training and best programming
standards to support the development of custom applications according to customer specifications.
In accordance with the technical specifications, a plan and quotation will be defined for each project.
The flexibility in programming controls allows Carel to offer an additional service to its customers. Controls are available with generic
software or can be supplied with customer software.

P/N Description Zone A 2 Zone B 2

9SSPJ00Q10 Software project development1 9SSPJ00Q10
9SSDS00D1* Senior software developer1 daily rate 9SSDS00D1A 9SSDS00D1B
9SSDE00D1* Software project manager1 daily rate 9SSDE00D1A 9SSDE00D1B
9SSSS00D1* Senior software developer1 on customer site daily rate 9SSSS00D1A 9SSSS00D1B
9SSSE00D1* Software project manager1 on customer site daily rate 9SSSE00D1A 9SSSE00D1B
9SSUP00Q1* SW uploading on programmable controls 3 9SSUP00Q1A 9SSUP00Q1B

1: Each software project complies with the General Development Terms and Conditions and User License included in the quotation.
2: Zone A covers southern and eastern Europe (IT, ES, PT, PL), while Zone B refers to central and northern Europe (AU, CH, DE, FR, UK, SW, NL). For other regions
that are not listed, contact your sales representative.

3: Please check with your local branch for details and availability of this service.

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System performance optimisation services

The information collected through the Industry 4.0 digital service platforms can be used to analyse the
installed systems and identify the most critical ones.

CAREL Service exploits its international experience to verify system performance and areas for improvement and provide optimisation
suggestions to achieve maximum system efficiency.

1. Retail system control performance analysis

Optimised and stable temperature control brings countless benefits in the food
retail market. It improves the quality and shelf life of food, increases system efficiency
and reduces the causes of malfunctions and the activation of alarms. This obviously
translates into better use of energy by minimising waste. To obtain these advantages,
CAREL offers a system analysis service divided into three steps: analysis of current system
status, identification of corrective actions, implementation and monitoring of optimised
performance.

Services included
CAREL’s experts, based on the data acquired via the digital portal, will carry out the following analyses:

Step 1: Step 2: Step 3:

• Analysis and verification of system
performance from a control viewpoint;
• Verification of temperature and
pressure profiles and trends;
• Verification of field device performance.
• Identification of which configuration
parameters need to be optimised;
• Analysis of the active functions and
definition of the temperature control
program;
• Stabilisation of temperature control.
• Multi-system comparative analysis;
• Application of the optimised control
model on lower-performing sites;
• Monitoring of improvements and
drafting of control performance
reports.

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Remote expert | System performance optimisation services

The proposal is defined according to the size of the system.

P/N Description Small 1 Medium 1 Large 1 Extra large 1

9SDRP0*M10 Control performance analysis on 1 system, 9SDRP0SM10 9SDRP0MM10 9SDRP0LM10 9SDRP0XM10
monthly fee
1: The system size is defined as SMALL (S) for systems with up to 15 control devices in the field, MEDIUM (M) for systems with up to 50 control devices in the
field, LARGE (L) for systems with up to 100 control devices in the field, EXTRALARGE (X) for systems with up to 300 control devices in the field.

2. Remote humidifier alarm monitoring

CAREL offers a remote alarm monitoring service, meaning customers to no longer need
to worry about the operation of their humidification system.

Services included
Through the DigitalHUM portal, a CAREL operator will be able to:
• verify correct system operation;
• alert the customer in the event of problems that shut the system down;
• define a recovery plan with the customer.

P/N Description
9SDAH00Y10 Remote hum alarm monitoring 1 1 year 2
1: All UR* and UG* part numbers are compatible with this service. For the updated list, contact your sales representative.
2: To activate the service, the DigitalHUM service must already be active. For details on areas and hours of coverage, contact your sales representative.

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Educational

CAREL’s experts are available to provide specific training on new technologies and the optimal configuration
of typical HVAC/R application architectures and systems and define a customised schedule based on
customer requirements. Standard courses are also offered in Italian and English, available according to an
annual calendar.

1. SW tools course
c.suite is a development environment created by CAREL for the development, editing
and simulation of applications for all CAREL c.pCO series programmable controllers.
c.web is a web interface development environment for c.pCO, boss, tERA, PlantvisorPRO
and RemotePRO. CAREL organises courses with the aim of providing participants the
information needed to use the c.suite/c.web package and develop custom applications
completely independently.

1.1 c.suite course

The c.suite basic course is aimed at users who are approaching the development tool for the first time.
The c.suite basic course analyses the main functions of the development tool, with explanations and many practical exercises. The course
lasts 24 hours.

Services included
A complete overview of the main product features;
• Life cycle of an application project;
• c.strategy Editor: create parameters, use function blocks, enable device operation;
• c.mask Editor: create a UI page;
• c.design Editor: define and manage I/O configurations, protocols;
• c.factory Editor: load projects and manage updates;
• Debugging;
• Introduction to the web server (pGDweb and Web trends);
• Introduction to development guidelines.

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Remote expert | Educational

1.2 c.web course

The c.web basic course is aimed at users who are approaching the development tool for the first time. The c.web basic course analyses
the main functions of the development tool, with explanations and many practical exercises. Participants will thus have a complete
overview of the main product features. Some pages are built starting from scratch so as to view and modify the values and parameters
in the c.pCO application created during the c.suite course. The course lasts 8 hours.

Services included
• Project management;
• Basic widgets;
• Display objects based on a condition;
• Widget animation through wizard and Java script (intro);
• Create widgets from scratch and modify library widgets;
• Manage languages and translations;
• How to embed generic HTML code;
• How to create a new web page and move from one to another;
• Presentation of c.web project templates.

2. Humidification systems course

The course aims to provide a complete overview of the applications, installation,
commissioning and maintenance of isothermal and adiabatic humidifiers and air
handling systems. The course lasts 16 hours.

Services included
• Brief description of the types of application for different categories of humidifiers:
Isothermal and adiabatic;
• Description of the functional characteristics of different types of humidifiers;
• Technical considerations on the installation methods, concerning both the units and
the location;
• Commissioning procedures and check list, including complete list of configuration
parameters;
• Troubleshooting and description of the types of warnings or alarm signals generated
by humidifiers, in relation to the request for scheduled, unscheduled or preventive
maintenance or repairs;
• Configuration and use of the DigitalHUM digital portal.

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Remote expert | Educational

3. IoT course
The IoT portfolio comprises embedded solutions focused on system monitoring and
supervision and cloud portals for centralised management and optimisation of the
installed systems. The IoT courses aim to make system installers and users able to identify IoT
the best configuration for managing their application.

3.1 Edge course

The course aims to guide participants through all the steps needed for the correct configuration of the monitoring systems installed
on-site. The course lasts 8 hours.

Services included
The topics covered are:

• Commissioning and initial configuration; • Logic for internal rules and procedures for managing alarms or
• Configuration of serial lines for communication protocols; special events;
• Description of the devices and customisation possibilities; • Scheduling of periodical actions.
• Creation of data reports and related scheduling;
• Setting and use of notification channels;

3.2 Cloud portals course

The course aims to provide users a complete overview of all of the features and potential of the solution, as well as the operating
instructions for configuring and integrating the supervisors on the portal. The course lasts 16 hours.

Services included
The topics covered are:
• View and manage alarms; • IoT Edge integration procedure on the portal and configuration
• View historical data and reporting; needed to generate dashboards;
• Overview of Service Quality; • Presentation of dashboards with the focus on the use of
• Overview of the display and detailed analysis options with bookmarks and schedules;
dashboards; • Troubleshoot the most common problems.

The calendar of standard courses planned at CAREL Headquarters is available annually in Italian and English. For custom courses, contact
your sales representative to agree on the content, schedule and quotation.
At the end of each training session, after an appropriate test, a certificate will be issued to attest that course has been passed.

The prices of the courses refer to a single participant.

P/N Description
9STSW01Q10 c.suite SW TOOLS course
9STSW02Q10 c.web SW TOOLS course
9STHU00Q10 Humidification systems course
9STIT01Q10 IOT EDGE course
9STIT02Q10 IOT digital portals course
1: The courses include all of the handouts, while digital devices such as smartphones or PCs are the participant’s responsibility and requirements will be
notified upon confirmation of registration.
2: The price includes lunch at the same location or nearby. Dinner is included for courses lasting more than 8 hours.
3: The SW Tools Course does not include the license for the tools.

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Services summary table
 Catalogue - BUSINESS SERVICE
Services summary table

Field service
System commissioning
9SCB100Q1A Hum. commissioning BASIC Zone A
9SCS100Q1A Hum. commissioning STANDARD1 Zone A
9SCW100Q1A Hum. commissioning WTS Large Zone A
9SCM100Q1A Hum. commissioning MAJOR1 Zone A
9SCS200Q1A Hum. commissioning STANDARD 2nd unit Zone A
9SCM200Q1A Hum. commissioning MAJOR1 2nd unit Zone A
9SCTI00Q1A Training during commissioning Zone A
9SCVS00Q1A Unit analysis technical visit Zone A
9SCVE00Q1A System verification and validation Zone A
9SCRP00D1A Refrigeration commissioning daily rate Zone A
9SCIT00D1A On-site IoT commissioning daily rate Zone A
9SCIT00H1A On-site IoT commissioning hourly rate Zone A
9SEIT00D1A Remote IoT commissioning daily rate Zone A
9SEIT00H1A Remote IoT commissioning hourly rate Zone A
9SCS100Q1B STANDARD hum commissioning Zone B
9SCW100Q1B Hum. commissioning WTS Large ZONE B
9SCM100Q1B Hum. commissioning MAJOR1 Zone B
9SCS200Q1B Hum. commissioning STANDARD 2nd unit Zone B
9SCM200Q1B Hum. commissioning MAJOR1 2nd unit Zone B
9SCTI00Q1B Training during commissioning Zone B
9SCVS00Q1B Unit analysis technical visit Zone B
9SCVE00Q1B System verification and validation Zone B
9SCRP00D1B Refrigeration commissioning daily rate Zone B
9SCIO00D1B On-site IoT commissioning daily rate Zone B
9SCIT00H1B On-site IoT commissioning hourly rate Zone B
9SEIT00D1B Remote IoT commissioning daily rate Zone B
9SEIT00H1B Remote IoT commissioning hourly rate Zone B
Humidifier ordinary maintenance
9SMS100Q1A 1 Maintenance visit STANDARD hum1 Zone A
9SMM100Q1A 1 Maintenance visit MAJOR hum1 Zone A
9SMS200Q1A 1 Maintenance visit 2nd STANDARD hum1 Zone A
9SMM200Q1A 1 Maintenance visit 2nd MAJOR hum1 Zone A
9SMS100Q1B 1 Maintenance visit STANDARD hum1 Zone B
9SMM100Q1B 1 Maintenance visit MAJOR hum1 Zone B
9SMS200Q1B 1 Maintenance visit 2nd STANDARD hum1 Zone B
9SMM200Q1B 1 Maintenance visit 2nd MAJOR hum1 Zone B
Extraordinary maintenance
9SXVS00H1A Technical assistance1 hourly rate Zone A
9SXVE00H1A EXPERT technical assistance1 hourly rate Zone A
9SXVS00D1A Technical assistance1 daily rate Zone A
9SXVE00D1A EXPERT technical assistance1 daily rate Zone A
9SXVS00H1B Technical assistance1 hourly rate Zone B
9SXVE00H1B EXPERT technical assistance1 hourly rate Zone B
9SXVS00D1B Technical assistance1 daily rate Zone B
9SXVE00D1B EXPERT technical assistance1 daily rate Zone B
Warranty extension
9SWHU00000 1 year humidifier warranty extension
9SWSY00Y20 2 years humidifier warranty extension
9SWSY00Y30 3 years humidifier warranty extension

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Services summary table

Digital services
Mobile app
9SACMB1Y10 APPLICA standard Content Manager app 1 year
9SACMB1Y30 APPLICA standard Content Manager app 3 years
9SACMB2Y10 CONTROLLA advanced Content Manager app 1 year
9SACMB2Y30 CONTROLLA advanced Content Manager app 3 years
9SACM01Y10 APPLICA advanced Content Manager app 1 year
9SACM01Y30 APPLICA advanced Content Manager app 3 years
9SEMC00Q10 Custom app for publish on CAREL marketplace
9SEMP00Q10 Custom app for publish on customer marketplace
Cloud portals
9SPBR0SY10 RED optimise2 Retailer Bundle monthly fee, for Small system
9SPBR0MY10 RED optimise2 Retailer Bundle monthly fee, for Medium system
9SPBR0LY10 RED optimise2 Retailer Bundle monthly fee, for Large system
9SPBR0XY10 RED optimise2 Retailer Bundle monthly fee, for Extra large system
9SPBC0SY10 RED optimise2 Contractor Bundle monthly fee, for Small system
9SPBC0MY10 RED optimise2 Contractor Bundle monthly fee, for Medium system
9SPBC0LY10 RED optimise2 Contractor Bundle monthly fee, for Large system
9SPBC0XY10 RED optimise2 Contractor Bundle monthly fee, for Extra large system
9SPAD0SY10 RED optimise2 Preventive Defrost add-on monthly fee, for Small system
9SPAD0MY10 RED optimise2 Preventive Defrost add-on monthly fee, for Medium system
9SPAD0LY10 RED optimise2 Preventive Defrost add-on monthly fee, for Large system
9SPAD0XY10 RED optimise2 Preventive Defrost add-on monthly fee, for Extra large system
9SPAC0SY10 RED optimise2 Device Control add-on monthly fee, for Small system
9SPAC0MY10 RED optimise2 Device Control add-on monthly fee, for Medium system
9SPAC0LY10 RED optimise2 Device Control add-on monthly fee, for Large system
9SPAC0XY10 RED optimise2 Device Control add-on monthly fee, for Extra large system
9SPAU00Y10 10 extra analytics users monthly fee
-00SRTD020 tDisplay fee, 2 years 2 Ethernet
-00SRTD021 tDisplay fee, 2 years 2 Wireless area 1
-00SRTD022 tDisplay fee, 2 years 2 Wireless area 2
-00SRTD023 tDisplay fee, 2 years 2 Wireless area 3
-00SRTS020 tService fee, 2 years 2 Ethernet
-00SRTS021 tService fee, 2 years 2 Wireless area 1
-00SRTS022 tService fee, 2 years 2 Wireless area 2
-00SRTS023 tService fee, 2 years 2 Wireless area 3
-00SRTT020 tAnalytics fee, 2 years 2 Ethernet
-00SRTT021 tAnalytics fee, 2 years, Wireless area 1
-00SRTT022 tAnalytics fee, 2 years, Wireless area 2
-00SRTT023 tAnalytics fee, 2 years, Wireless area 3
-00SRTB020 tDisplay + tService + tAnalytics bundle fee, 2 years, 2 Ethernet
-00SRTB021 tDisplay + tService + tAnalytics bundle fee, 2 years, 2 Wireless area 1
-00SRTB022 tDisplay + tService + tAnalytics bundle fee, 2 years, 2 Wireless area 2
-00SRTB023 tDisplay + tService + tAnalytics bundle fee, 2 years, 2 Wireless area 3
-00SRTP010 1 pCO/c.pCO software update, Ethernet
-00SRTP011 1 pCO/c.pCO software update, Wireless area 1
-00SRTP012 1 pCO/c.pCO software update,Wireless area 2
-00SRTP013 1 pCO/c.pCO software update,Wireless area 3
-00SRHS011 DigitalHUM 1 year Wireless mobile area 1
-00SRHS012 DigitalHUM 1 year Wireless mobile area 2
-00SRHS013 DigitalHUM 1 year Wireless mobile area 3
-00SRHS010 DigitalHUM Ethernet 1 year Ethernet
-00SRHW031 DigitalHUM warranty 3 - mobile 3 years + 1 year extended warranty
-00SRHW051 DigitalHUM warranty 5 - mobile 5 years + 3 years extended warranty
-00SRHW011 DigitalHUM warranty 1 - mobile 1 year + 1 year extended warranty

+800004021 - rel. 1.1 - 02.09.2021 41

 Catalogue - BUSINESS SERVICE
Services summary table

Remote expert
System design
9SSDH00Q10 2D CAD for AHU humidification system
Software development
9SSPJ00Q10 Software project development1
9SSDS00D1A Senior software developer1 daily rate Zone A
9SSDE00D1A Software project manager1 daily rate Zone A
9SSSS00D1A Senior software developer1 on customer site daily rate Zone A
9SSSE00D1A Software project manager1 on customer site daily rate Zone A
9SSUP00Q1A SW uploading on programmable controls Zone A
9SSDS00D1B Senior software developer1 daily rate Zone B
9SSDE00D1B Software project manager1 daily rate Zone B
9SSSS00D1B Senior software developer1 on customer site daily rate Zone B
9SSSE00D1B Software project manager1 on customer site daily rate Zone B
9SSUP00Q1B SW uploading on programmable controls Zone B
System performance optimisation services
9SDRP0SM10 System control performance analysis 1 month fee, Small system
9SDRP0MM10 System control performance analysis 1 month fee, Medium system
9SDRP0LM10 System control performance analysis 1 month fee, Large system
9SDRP0XM10 System control performance analysis 1 month fee, Extra large system
9SDAH00Y10 Remote hum alarm monitoring 1 1 year 2
Educational
9STSW01Q10 c.suite SW TOOLS course
9STSW02Q10 c.web SW TOOLS course
9STHU00Q10 Humidification systems course
9STIT01Q10 IOT EDGE course
9STIT02Q10 IOT digital portals course

42 +800004021 - rel. 1.1 - 02.09.2021

Headquarters

+800004021 - rel. 1.1 - 02.09.2021

CAREL INDUSTRIES HQs
Via dell’Industria, 11
35020 Brugine - Padova (Italy)
carel@carel.com

HygroMatik GmbH RECUPERATOR

Lise-Meitner-Straße 3 Via Valfurva 13
24558 Henstedt-Ulzburg - Germany 20027 Rescaldina (MI), Italy
hy@hygromatik.de customercare@recuperator.eu

For more information

CAREL Asia CAREL Ireland CAREL South Africa

www.carel.hk FarrahVale Controls & Electronics Ltd. www.carelcontrols.co.za
www.carel.ie
CAREL Australia CAREL Sud America
www.carel.com.au CAREL Italy www.carel.com.br
www.carel.it
CAREL Central & Southern Europe CAREL Thailand
www.carel.com CAREL India www.carel.co.th
www.carel.in
CAREL Czech & Slovakia CAREL Turkey
CAREL spol. s.r.o. CAREL Japan CFM Sogutma ve Otomasyon San. Tic. Ltd.
www.carel.cz www.carel-japan.com www.carel.com.tr

CAREL Deutschland CAREL Mexicana CAREL U.K.

www.carel.de www.carel.mx www.careluk.com

CAREL China CAREL Middle East CAREL U.S.A.

www.carel-china.com www.carel.ae www.carelusa.com

CAREL France CAREL Nordic CAREL Ukraina

www.carelfrance.fr www.carelnordic.se www.carel.ua

CAREL Korea CAREL Poland CAREL Canada

www.carel.kr Alfaco Polska Sp z o.o. Enersol Inc.
www.carel.pl www.enersol.ca
CAREL Ibérica
www.carel.es CAREL Russia
www.carelrussia.com

To the best of CAREL INDUSTRIES S.p.A. knowledge and belief, the information contained herein is accurate and reliable as of the date of publication. However,
CAREL INDUSTRIES S.p.A. does not assume any liability whatsoever for the accuracy and completeness of the information presented without guarantee or
responsibility of any kind and makes no representation or warranty, either expressed or implied. A number of factors may affect the performance of any products
used in conjunction with user’s materials all of which must be taken into account by the user in producing or using the products. The user should not assume
that all necessary data for the proper evaluation of these products are contained herein and is responsible for the appropriate, safe and legal use, processing
and handling of CAREL’s products. The Information provided herein does not relieve the user from the responsibility of carrying out its own tests, and the user
assumes all risks and liabilities related to the use of the products and/or information contained herein. © 2021 CAREL INDUSTRIES S.p.A. All rights reserved.