Dear Participant,

My name is Majido Fatima. I am a bona fide student of the Great Zimbabwe University
undertaking a research on evaluating the impact of flexible working conditions on job
satisfaction: a case of the Public Service Commission done in partial fulfillment of the
honors degree in human resource management.

This is a wholly academic research and the results of the study will be strictly for
academic use. Please feel free to provide your honest opinion and your information will
be treated with utmost confidentiality and professionalism. For any queries please do not
hesitate to contact on the number shown below.

Thank you in advance for your cooperation.

Yours faithfully

Fatima Majido

Cell: 0775343379

INSTRUCTIONS TO RESPONDENTS

Please indicate your answer by ticking in the appropriate box.

Please fill out the respective responses in the spaces provided (where appropriate).

SECTION A: DEMOGRAPHICS

1. Gender

Male [ ] Female [ ]

2. Age group

18-30 [ ] 31-40 [ ] 41-50 [ ] 51-60 [ ] 60+ [ ]

3. Highest level of education

Diploma [ ]

Certificate [ ]

Under-graduate degree [ ]

Post-graduate degree [ ]

PhD [ ]

4. What is your position in the organization?

Director [ ]

Nurse in charge [ ]

Operational manager [ ]

Human resource personnel [ ]

SECTION B Types of flexibility in organizations

5. What are the various types of flexibility in the organization setup?
Functional flexibility [ ]
Numerical flexibility [ ]
Financial flexibility [ ]
Temporal flexibility [ ]
Geographical flexibility [ ]

6. To what extent are the above mentioned types of flexibility helps the organization
in performing its human resources activities?
Greater extent [ ]
Lesser extent [ ]
No effect at all [ ]

SECTION C Impact of flexible working conditions on job satisfaction

7. What impact do flexible working conditions have on job satisfaction?
Positive [ ]
Negative [ ]
No effect at all [ ]

8. Lack of flexible on working conditions has a great impact on job satisfaction

5 4 3 2 1
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

SECTION D proffers solutions to challenges caused by flexible working condition to

job satisfaction
9. What are the solutions to be forwarded in a bid to reduce challenges on challenges
caused by flexible working condition to job satisfaction?

Team-building activities [ ]

Encouraging social interaction [ ]

Maintaining regular communication [ ]

Providing opportunities for employees [ ]

10. How effective are the solutions mentioned in 9 above in solving job satisfaction
and flexibility problems.

Very effective [ ]

Not effective [ ]

THANK YOU FOR YOUR PARTICIPATION

THANK YOU

The following instructions refer to sections B, C, D, E, F and G.   Please use a tick [√] to 
indicate your response in the space provided the extent to which you   agree or disagree 
with the statements provided below. You are given five alternatives depending on the 
extent of agreement. 

The alternatives are: SA= Strongly Agree; A=Agree; AD=Neither agree nor disagree; 

D= Disagree; SD=Strongly Disagree 

SECTION B: Working conditions and employee satisfaction in Mission Hospitals 

Statement  Response 

SA   A  AD  D  SD 

The physical working conditions are supportive in attaining quality 
health care at this mission hospital 

The hospital provides me with adequate resources for my work. 

Working at this hospital have helped me to achieve a sense of self 
autonomy and authority. 

The goals and objectives of this hospital are clear to me 

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Impact of working conditions on Job satisfaction: The case of employee in Zimbabwean Mission Hospitals  2015 

SECTION C: Working hours and job satisfaction in Mission hospitals  

Statement  Response 

SA   A  AD  D  SD 

I am satisfied with the hours l spent at work 

I am satisfied with the off duties and holiday entitled to me annually 

With this hospital l have flexible working hours  

I am satisfied with my work because l complete my daily duties in 
time 

SECTION D: Management style and employee job satisfaction in Mission hospitals  

Statement  Response 

SA   A  AD  D  SD 

My determination to do good is always supported by the management    

I receive enough feedback from my supervisors about my work 

Management empowers us to make some independent decisions 

Management decisions consider employee wellbeing 
SECTION E: Work environment and job satisfaction in Mission hospitals  

Statement  Response 

SA   A  AD  D  SD 

The hospital has good and safe work-environment.  

I am provided with adequate medical consumables for my work 

The atmosphere in this hospital is cheerful and pleasant 

The duty-room, offices and physical structures are well ventilated 
and conducive for my work 

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Impact of working conditions on Job satisfaction: The case of employee in Zimbabwean Mission Hospitals  2015 

SECTION F: Promotions and employee job satisfaction in Mission hospitals  

Statement  Response 

SA   A  AD  D  SD 

Promotion here is fair to all employees 

Promotion here depend on the management decisions and judgement 

Senior employees have higher advantages in promotion than juniors 

Every employee have the opportunity to further their education so as 
to be promoted. 

SECTION G: Remuneration and employee job satisfaction in Mission hospitals  

Statement  Response 

SA   A  AD  D  SD 

My  pay  and  benefits  are  commensurate  with  my  skills  and 
experience. 

I am adequately remunerated for my effort in this mission hospital. 

The remuneration policies here are fair to all employees 
This mission hospital provide equal benefit to all 

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Impact of working conditions on Job satisfaction: The case of employee in Zimbabwean Mission Hospitals  2015 

SECTION H: Establishing overall job satisfaction in mission hospitals 

Statement  Response 

SA   A  AD  D  SD 

I really care and love my hospital it means a lot to me 

I am proud to tell other health workers that l am part of this hospital. 

I would accept to work in any department in order to keep working 
here. 

I am proud to be part of this hospital and l really care about it. 

I have no intention of leaving this hospital in the near future. 

I rely on this hospital to offer good quality services to our patients 

With this hospital l achieve what l look for in my work