Functional Competencies

CEO
1 Articulates and champions a vision
2 Establishes strategy
3 Defines clear cut objectives 
4 Delivers objectives
5 Identifies, grows, and deploys core competencies
6 Focuses on profitability
7 Establishes and enforces a culture
8 Focuses on both short and long term goals
9 Encourages continuous learning at all levels
10 Analytic intelligence 
11 Market and customer knowledge
12 Intreprid
14 Potential problem identification & Resoultion
15 Technology  savy
17 Emotional Intelligence
18 Creative Questioning approach
19 Risk identification & mitigation

21 Integrity/ethics 
22 Leadership
23 Openness 
24 Communications skills 
25 People empathy 
26 Endurance 
 Functional Competencies
COO
1 Goal & Vision setting skills
2 Strategic Operation & Implementation Skills
3 Relationship & rapport building
5 Analytical skills
6 Conflict management skills
7 Attention to details
8 Facilitating skills
9 Financial acumen
10 Knowledge of Industy verticals across regions
11 Strategies to meet annual budgets for revenue and cost
12 Knowledge of Air/Shipping Lines ( Services/Routing/Transit time )
13 Build strategies for special requirments
14 Commodity & Product Knowledge
15 Knowledge of customer creditial ability
16 Competetiors Information ( Strengths & Weakness )
17 Building relationship with Vendors
18 Negotiation Skills
19 Geographical Knowledge
20 Budget /Result orientation
21 People mangement skills
22 Time Management
23 Proactivness
24 Interpersonal Skills
25 Positive Attitude
26 Presentability
27 Integrity
28 Self Motivated
31 Managerial competencies
32 Knowledge Sharing
33 Leadership skills
34 Goal Orientation
35 Ability to build a team
36 Relationship Building
37 Decisiveness
38 Fair without prejudice
39 Innovativeness & creativity
40 Realiability & accountability
41 Business acumen
43 Customer Relationship Management
 Functional Competencies
CFO
1 Formation of Company
2 Buisness Strategy skills
3 MIS Reporting
4 Cash management
5 Compliance with all requirements of Company Law
6 Credit Management
7 Acquistions & mergers
8 Expert Knowledge of statutory compliances
9 Expert Knowledge Direct & Indirect taxation
10 Expert Knowledge International regulatories
11 Expert Knowledge RBI & ROC Regulations
12 Fund Mangement & banking Relations
13 Thorough knowledge of buisness operations
14 Incoterms
15 Technical knowledge of ERP
16 Time Management
17 Proactivness
18 Interpersonal Skills
19 Positive Attitude
20 Integrity
21 Managerial competencies
22 Knowledge Sharing
23 Leadership skills
24 Goal Orientation
25 Ability to build a team
26 Relationship Building
27 Decisiveness
28 Fairness without prejudice
29 Innovativeness & creativity
30 Realiability & accountability
31 Business acumen
32 Customer Relationship Management
HR
Functional Competencies
HR HEAD
1 Communication
2 People management and leadership skills
3 Personal drive and effectiveness
4 Rapport building with employees
5 Commercial awareness
6 Negotiation and mediation skills
7 Mentoring skills
8 Statutory regulations & basic labour laws
9 Problem identification & reporting
10 Presentation skills
11 Persuasion and interpersonal skills:
12 Grievance handling
13 Emotional intelligence
14 Integrity/ethics
15 Training skills
16 Presentation skills
17 Interpersonal skills
18 Time management
19 Presentability
20 Positive Attitude
Managerial competencies
21 Organisational Awareness
22 Directiveness & Assertiveness
23 Knowledge Sharing
24 Leadership skills
25 Goal Orientation
26 Relationship Building
27 Initiative & Selfdrive
28 Fairness without prejudice
29 Innovativeness & creativity
30 Reliability & accountability
31 Business acumen
`
 Functional Competencies
Regional Head
1 Market Knowledge
2 Knowledge of Industy verticals across regions
3 Strategies to meet annual budgets for revenue and cost
4 Shipping Lines Knowledge ( Services/Routing/Transit time )
5 Build strategies for special requirments
6 Commodity & Product Knowledge
7 Knowledge of customer creditial ability
8 Competetiors Information ( Strengths & Weakness )
9 Building relationship with Vendors
10 Negotiation Skills
11 Geographical Knowledge
12 Budget /Result orientation
13 People mangement skills
14 Time Management
15 Proactivness
16 Interpersonal Skills
17 Positive Attitude
18 Presentability
19 Integrity
20 Self Motivated
31 Managerial competencies
32 Knowledge Sharing
33 Leadership skills
34 Goal Orientation
35 Ability to build a team
36 Relationship Building
37 Decisiveness
38 Fair without prejudice
39 Innovativeness & creativity
40 Realiability & accountability
41 Business acumen
43 Customer Relationship Management
 Functional Competencies
PRODUCT HEAD
1 Product Knowledge
2 Market Knowledge
3 Strategies to meet annual budgets for revenue and cost

4 Knowledge of air/Shipping Lines ( Services/Routing/Transit time )

5 Build strategies for special requirments
7 Knowledge of customer creditial ability
8 Competetiors Information ( Strengths & Weakness )
9 Building relationship with Vendors/Carriers
10 Knowledge of Incoterms
11 Network Development
13 Risk Management & mitigation
14 Product Profitabiltiy
15 Result oriented
15 Negotiation Skills
16 Time Management
16 Proactivness
17 Interpersonal Skills
18 Positive Attitude
18 Presentability
19 Integrity
20 Self Motivated
Managerial competencies
21 Knowledge Sharing
22 Leadership skills
23 Goal Orientation
24 Ability to build a team
25 Relationship Building
26 Decisiveness
27 Fairness without prejudice
28 Innovativeness & creativity
29 Realiability & accountability
30 Business acumen
31 Utilizing Technology
32 Customer Relationship Management
 SALES
Functional Competencies
Regional Sales manager
1 Market Knowledge
2 Carrier Knowledge
3 Commodity & Product Knowledge ( Ocean, Air, CHA)
4 Knowledge of customer creditial ability
5 competetiors knowledge
6 Planning skills
7 Implementing skills
8 Strategy alignment skills
9 Emotional Intelligence
10 Mentoring skills
11 Brand buliding skills
12 Marketing skills
13 Negotiation & Persuasive skills
14 Equipment Knowledge,
15 Presentation skills
16 Buisness acumen
17 Time management skills
18 customer focussed
19 Resourcefully innoavates
20 Delivers results
Managerial competencies
21 Knowledge Sharing
22 Leadership skills
23 Goal Orientation
24 Ability to build a team
25 Relationship Building
26 Decisiveness
27 Fair without prejudice
28 Innovativeness & creativity
29 Realiability & accountability
30 Utilizing Technology
31 Customer Relationship Management
 COMPETENCIES REQUIRED FOR SALES PROFESSIONAL
E1- E3
SALES Executives/Sr.Exe
Functional Competencies
Market Knowledge
Communication
Carrier Knowledge

Commodity & Product Knowledge

Knowledge of customer creditial
ability
Incoterms

Knowledge in Documentation-
Ocean- MBL, HBL, Knowledge of
different types of BL, Export-
Shipping Bill, Import - bill of Entry
IGM filing, Manifestation and
delivery order

Knowledge in Documentation- Air-

Import HAWB,MAWB,Manifestation
and IGM filing-

Knowledge in Documentation-
Shipping Bil, Invoice , packing list,
Exports-
Equipment Knowledge,
DSR
Payment follow up
Organisational Awareness
Information Seeking
Focus on understanding customer
needs
Regular Follow ups
Geography
Target Results
Negotiation Skills
Selling Skills

Personal competencies Time Management

Proactive
Interpersonal Skills
 Positive Attitude
Presentability
Integrity
Self Motivated

Managerial competencies
ETENCIES REQUIRED FOR SALES PROFESSIONAL
M1A & above M2
Assistant Managers/ Deputy managers Sales Managers

Market Knowledge Market Knowledge

Communication Communication
Carrier Knowledge Carrier Knowledge
Commodity & Product Knowledge Commodity & Product Knowledge
( Ocean, Air, CHA) ( Ocean, Air, CHA)

Knowledge of customer creditial ability Knowledge of customer creditial ability

Incoterms Incoterms

Knowledge in Documentation- Ocean- Knowledge in Documentation- Ocean-

MBL, HBL, Knowledge of different types of MBL, HBL, Knowledge of different
BL, Export- Shipping Bill, Import - bill of types of BL, Export- Shipping Bill,
Entry IGM filing, Manifestation and Import - bill of Entry IGM filing,
delivery order Manifestation and delivery order

Knowledge in Documentation- Air- Import Knowledge in Documentation- Air-

HAWB,MAWB,Manifestation and IGM Import HAWB,MAWB,Manifestation
filing- and IGM filing-

Knowledge in Documentation-Shipping
Bil, Invoice , packing list, Exports-
different types of schemes
Equipment Knowledge, Equipment Knowledge,
DSR Regular Follow ups
Payment follow up Geography
Organisational Awareness Achievement Motivation
Information Seeking Negotiation Skills

Focus on understanding customer needs Selling Skills

Regular Follow ups
Geography
Target Results
Negotiation Skills
Selling Skills

Time Management Time Management

Proactive Proactive
Interpersonal Skills Interpersonal Skills
Positive Attitude Positive Attitude
Presentability Presentability
Integrity Integrity
Self Motivated Self Motivated

Knowledge Sharing
Leadership skills
Goal Orientation
Ability to build a team
Relationship Building
Decisiveness
Fair without prejudice
Innovativeness & creativity
Realiability & accountability
Business acumen
Utilizing Technology

Customer Relationship Management

 GENERAL MANAGER-CREDIT CONTROL
CORPORATE
FINANCE
MBA/ M.com/ Inter qualified, LLB

INCHARGE OF CREDIT CONTROL

CFO
Basic principles & Accounting skills
Basic Awareness of accounting ERP

Customer orientation

Credit Policy of the Company

Risk analysis
Credibility check of the Customers

Control of Credit Application Forms

Information collecting and monitoring

Collection Forecast and weekly reporting systems

Problem solving & decision making skills

Problem identification & reporting
Statutory regulations

Awarness of legal recourses for recovery

Knowledge on ERP & analitical software , and expert
knowledge of office tools
Time management
Communication Skills

Interpersonal skills
Communication skills
Time management
Presentability
Managerial competencies
Knowledge Sharing
Leadership skills
Goal Orientation
Ability to build a team
Relationship Building
Decisiveness
Fairness without prejudice
Innovativeness & creativity
Realiability & accountability
Business acumen
Utilizing Technology

BRANCH ACCOUNTANT

B.COM/M.COM

Basic principles & Accounting skills

Basic Awareness of accounting ERP

Knowledge of Credit Policy of the Company

Risk analysis

Knowledge of Vendor Management

Vendor Evaluation Skills

Administartive abilities

Knowledge of Third party recounsillations

Knowledge on ERP & analitical software

Petty cash mangemnet skills

Interpersonal skills
Communication skills
Time management
Presentability
 DEPUTY GENERAL MANAGER- FINANCE
CORPORATE
FINANCE
M.B.A (FINANCE),/ CA-Inter, CWA Inter
PIC FOR PAYABLE,GENERAL ACCOUNTS AND
AUDIT.
CFO
Basic principles & Accounting skills
Basic Awareness of accounting ERP
DEPUTY GENERAL MANAGER- STATUTORY
CORPORATE
FINANCE
M.B.A (FINANCE),/ CA-Inter, CWA Inter
PIC FOR STATUTORY MATTERS
CFO
Basic principles & Accounting skill
Basic Awareness of accounting ERP

Statutory Rules and Regulations- thorough

knowledge of direct taxes, Indepth Knowledge of
Vendor Management indirect taxes - GST

Periodical Vendor Evaluation Applicable RBI regulations, awarness of FEMA

Control of Credit terms and policies
Fund Flow analysis
Periodical Analysis of Vendor Contractual
terms
Payment forecast and Weekly Fund Flow
statements
Filing of Returns within and dates to avoid
penalties
Monthly Reconciliation of Statutory payouts
Knowledge of corpoarte affairs - MCA/ ROC
Formalities
Timely filing of all regulatories

Asset Management Awarness of non compliance and risk analysis

Knowledge on ERP & analitical software , and
Cash Management expert knowledge of office tools
General Accounts and Audit Knowledge Sharing
Direct & Indirect Tax Time management skills
Knowledge on ERP & analitical software , and
expert knowledge of office tools Communication Skills

MIS Reports and analysis Problem identification & reporting

Time management Time management
Problem identification & reporting
Communication Skills
Financial Analyticals

Interpersonal skills Interpersonal skills

Communication skills Communication skills
Time management Time management
Presentability Presentability
Managerial competencies
Knowledge Sharing
Leadership skills
Goal Orientation
Ability to build a team
Relationship Building
Decisiveness
Fairness without prejudice
Innovativeness & creativity
Realiability & accountability
Business acumen
Utilizing Technology
ASSISTANT/ DEPUTY MANAGER
CENTARLISED TREASUREY
B.COM/M.COM
DEPUTY GENERAL MANAGER- FINANCE
Basic principles & Accounting skills
Basic Awareness of accounting ERP
Treasury Management Skills
Banking relations
Fund management
Inter Branch Reconciliations
Knowledge on ERP & analitical software
Awarness of inter company funding
management
Interpersonal skills
Communication skills
Time management
Presentability
Managerial competencies
Knowledge Sharing
Leadership skills
Goal Orientation
Ability to build a team
Relationship Building
Decisiveness
Fairness without prejudice
Innovativeness & creativity
Realiability & accountability
Business acumen
Utilizing Technology
ASSISTANT/ DEPUTY MANAGER
INTERNATIONAL FINANCIAL MANAGEMENT
B.COM/M.COM
GENERAL MANAGER - CREDIT CONTROL
Basic principles & Accounting skills
Basic Awareness of accounting ERP
Customer orientation
Credit Policy of the Company
Knowledge of Countries Currency and applicability.
knowledeg on FEMA for repatriation
Market understanding of currency fluctuations
Interpersonal skills
Communication skills
Time management
Presentability
ASSISTANT/ DEPUTY MANAGER SR.EXECUTIVE/EXECUTIVE
STATUTROY CORPORATE
B.COM/M.COM B.com
DEPUTY GENERAL MANAGER- STATUTROY DEPUTY GENERAL MANAGER- FINANCE
Basic principles & Accounting skill Basic principles & Accounting skill
Basic Awareness of accounting ERP Basic Awareness of accounting ERP

Statutory Rules and Regulations- thorough

knowledge of direct taxes, Indepth Knowledge of
indirect taxes - GST Payment Process and applicability
Knowledge of Reconciliation

Filing of Returns within and dates to avoid penalties

Monthly Reconciliation of Statutory payouts

Timely filing of all regulatories

Awarness of non compliance

Knowledge on ERP & analitical software , and expert
knowledge of office tools

Interpersonal skills Interpersonal skills

Communication skills Communication skills
Time management Time management
Presentability Presentability
Air Export
Manager
Graduation
Basic certificate
DGR certificate
Market & Geographical Knowledge
Pricing Trend
Relationship with carrier
Knowledge of Incoterms
Flight loadablity knowledge
Flight schedule / transit information
Documenatation knowledge
Carrier CSR preparation & checking
Accounting informations
systems knowledge
problem solving ability
man power handling
immediate decision making capacity
leadership skills
customer relationship
Vendor Relationship
communication skills
time management
Knowledge of Aircraft ULD
AIR IMPORTS
Manager- Pricing
Graduation
Market & Geographical Knowledge
Pricing Trend
Relationship with carrier
Relationship with Network Partners
Flight schedule / transit information
Documenatation Knowledge
Carrier CSR Knowledge
Accounting Informations
System Knowledge
Problem Solving Ability
Leadership Skills
Incoterms
communication Skills
Time Management
Innovativness
Relationship with Internal and External
Manager- Pricing
Market & Geographical Knowledge
Pricing Trend
Relationship with Network Partners
Relationship with Branch Sales /Coordination
Flight schedule / transit information
Documenatation Knowledge
Accounting Informations
System Knowledge
Problem Solving Ability
Leadership Skills
Incoterms
communication Skills
Time Management
Innovativness
Relationship with Internal and External
 DM/AM- COORDINATION Sr.Exe/Exec-Docs
Graduation Graduation
Basic certificate
DGR certificate

Incoterms
Flight schedule
Relationship with carrier AWB Preparation
CSR Preparation
Customer Relationship
Incoterms Customs Broker Coordination
Flight loadablity knowledge Follow Instruction as per Policy
Flight schedule / transit information Customer updation
Documenatation knowledge Daily Status Report
Carrier CSR preparation & checking Vendor List Preparation/Updation
Accounting informations Prepare Pre-alert
systems knowledge
problem solving ability
customs broker co-ordination
customer relationship
transporter co-ordination
communication skills
regular follow up
follow instruction as per policy
Geography
sending Pre-alert on time

Mgr/DM/AM- COORDINATION Sr.Exe/Exec-Docs

Incoterms
Maintain Relationship with Customer Flight schedule
Cooridnation with Overseas Partners IGM Manifesation
Basic certificate (additional qualification) Collect & Delivery on Time
DGR certificate (additional qualification) Customer Relationship
Incoterms Customs Broker Coordination
Flight loadablity knowledge Follow Instruction as per Policy
Flight schedule / transit information Customer updation
Documenatation knowledge Daily Status Report
Accountability on Partner Invoice and book on time Vendor List Preparation/Updation
Accounting informations Time Management
systems knowledge
problem solving ability
customs broker co-ordination
Forward Pre-alert on time to Customer and Doc Team
transporter co-ordination
communication skills
regular follow up
follow instruction as per policy
Geography
 Assistant

knowledge of local geography

addresses of carriers, customers
Needs to be able to read
Communicate in local language and basic english
Knowledge to read and fill up documents
knowledge of the Process for customs clearance
customs broker co-ordination
transporter co-ordination

Assistant

knowledge of local geography

addresses of carriers, customers
Needs to be able to read
Communicate in local language and basic english
Knowledge to read and fill up documents
knowledge of the Process for customs clearance
customs broker co-ordination
transporter co-ordination
 FUNCTIONAL SKILLS AND FUNCTIONAL COMPETENC

PARTICULARS EXPORTS COORDINATION

GEOGRAPHICAL KNOWLEDGE ROUTING & SERVICES
COMMUNICATION SKILLS ENGLISH, LOCAL LANGUAGE,
KNOWLEDGE IN SHIPPING LINE
SERVICE KNOWLEDGE IN SHIPPING LINE SERVICE

INCO TERMS SHIPPING TERMS

BASIC KNOWLEDGE IN DOCS & MBL/HBL/SEAWAY BILL/SWITCH

OPERATIONS BL/SURRENDER BL /CRO/FORM 13/VGM

KNOWING IN DETAIL ABOUT THE

EQUIPMENT KNOWLEDGE CONTAINERS (20'/40'/20 OT/40 OT)

GOOD RELATION SHIP WITH CARRIER FOR

CARRIER RAPO RATE NEGOTIATION AND SERVICES
END TO END FOLLOW UP ON SHIPMENT
SHIPMENT STATUS STATUS

DAILY STATUS REPORT UPDATION TO

DSR CUSTOMER
CARGO KNOWLEDGE / GENERAL CARGO /DG
COMMODITY KNOWLEDGE CARGO

RAPPORT BUILDING WITH AGENTS &

CUSTOMERS
PATIENCE
PATIENCE PERSUASION SKILLS
PERSUASION SKILLS ATTENTIVENESS
ATTENTIVENESS ATTENTIVENESS
EMPATHY EMPATHY

Personal competencies Proactive

Interpersonal Skills
Positive Attitude
Presentability
Integrity
Self Motivated

Managerial competencies
AL SKILLS AND FUNCTIONAL COMPETENCIES FOR CUSTOMER COORDINATION

IMPORT COORIDINATION SALES COORDINATION

ROUTING & SERVICES ROUTING & SERVICES
ENGLISH, LOCAL LANGUAGE ENGLISH, LOCAL LANGUAGE,

KNOWLEDGE IN SHIPPING LINE SERVICE KNOWLEDGE IN SHIPPING LINE SERVICE

SHIPPING TERMS SHIPPING TERMS

MBL/HBL/SEAWAY BILL/SWITCH MBL/HBL/SEAWAY BILL/SWITCH

BL/SURRENDER BL /CRO/FORM 13/VGM BL/SURRENDER BL /CRO/FORM 13/VGM

KNOWING IN DETAIL ABOUT THE CONTAINERS KNOWING IN DETAIL ABOUT THE

(20'/40'/20 OT/40 OT) CONTAINERS (20'/40'/20 OT/40 OT)

GOOD RELATION SHIP WITH CARRIER FOR RATE GOOD RELATION SHIP WITH CARRIER FOR
NEGOTIATION AND SERVICES RATE NEGOTIATION AND SERVICES
END TO END FOLLOW UP ON SHIPMENT
END TO END FOLLOW UP ON SHIPMENT STATUS STATUS

DAILY STATUS REPORT UPDATION TO DAILY STATUS REPORT UPDATION TO

CUSTOMER CUSTOMER
CARGO KNOWLEDGE / GENERAL CARGO /DG CARGO KNOWLEDGE / GENERAL
CARGO CARGO /DG CARGO

PATIENCE ABILITY TO HANDLE IRRATE CUSTOMERS

PERSUASION SKILLS
ATTENTIVENESS
EMPATHY

Proactive Proactive
Interpersonal Skills Interpersonal Skills
Positive Attitude Positive Attitude
Presentability Presentability
Integrity Integrity
Self Motivated Self Motivated
 PRICING
ROUTING & SERVICES
ENGLISH, LOCAL LANGUAGE
KNOWLEDGE IN SHIPPING LINE
SERVICE

SHIPPING TERMS
MBL/HBL/SEAWAY BILL/SWITCH
BL/SURRENDER BL /CRO/FORM
13/VGM
KNOWING IN DETAIL ABOUT THE
CONTAINERS (20'/40'/20 OT/40
OT)
GOOD RELATION SHIP WITH
CARRIER FOR RATE NEGOTIATION
AND SERVICES
CARGO KNOWLEDGE / GENERAL
CARGO /DG CARGO
ABILITY TO ANNALYZE THE
RATES AND SERVICES FROM
CARRIER
ABILITY TO NEGOTIATE RATES
WITH CARRIER

ABILITY TO CONVINCE SALES

TEAM FOR THE ADVISED RATES
AND SERVICES
PATIENCE
PERSUASION SKILLS
ATTENTIVENESS
EMPATHY
ABILITY TO HANDLE PRESSURE
ABILITY TO QUOTE RATES ON
TIME

Proactive
Interpersonal Skills
Positive Attitude
Presentability
Integrity
Self Motivated

Knowledge Sharing
Leadership skills
Goal Orientation
Ability to build a team
Relationship Building
Decisiveness
Fair without prejudice
Innovativeness & creativity
Realiability & accountability
Business acumen
Utilizing Technology
Customer Relationship
Management
 C1 & C2

Assistants
DOCUMENTATION
Education Qualifications 10th /12th

EXPERIENCE

FUNCTIONAL COMPETENCIES
Ability to read and understand
English, and local knowledge

Knowlede of carrier offices/address

at local destination

Knowledge of filing

Follows instructions

Time managemment

Knowledge of customer creditial

ability

ability to drive with driving licence

Information seeking
Ability to build a team
Relationship Building
Decisiveness
Fair without prejudice
Innovativeness & creativity
Realiability & accountability
Business acumen
Utilizing Technology
Customer Relationship Management
 COMPETENCIES REQUIRED FOR DOCUMENTATION
E2

Executives
EXPORTS IMPORTS
Graduates Graduates

MINIMUM 1 YEAR MINIMUM 1 YEAR

systems knowledge systems knowledge

communication skills communication skills

Incoterms Incoterms

Knowledge in Documentation- Ocean-

Preparing HBL, MBL, Export- Shipping
Bill, Import - bill of Entry IGM filing, Knowledge in Documentation- Ocean-
Manifestation and delivery order IGM filing & DO release,

Follows instructions Follows instructions

Time managemment Time managemment

Ability to draft mails to shippers , Ability to draft mails to shippers ,

shippers brokers and freight forwarders, shippers brokers and freight forwarders,
carriers carriers
*
*
*
*
*
*
*
*
*
OR DOCUMENTATION
E3 M1A & above M1A & above
Assistant
Managers/ Deputy Assistant Managers/
Sr.Executives Managers Deputy Managers
EXPORTS IMPORTS EXPORTS IMPORTS

MINIMUM 5
MINIMUM 2 YEAR MINIMUM 2 YEAR YEARS MINIMUM 5 YEARS

systems knowledge systems knowledge systems knowledge systems knowledge

communication communication
communication skills skills skills communication skills

Incoterms Incoterms Incoterms Incoterms

MBL/HBL/SEAWAY MBL/HBL/SEAWAY MBL/HBL/SEAWAY

MBL/HBL/SEAWAY BILL/SURRENDER BILL/SWITCH BILL/SURRENDER BL ,
BILL/SWITCH BL/SURRENDER BL , IGM filing & DO BL/SURRENDER IGM filing & DO
BL , ACD AND AMS release, BL , ACD AND AMS release,

KNOWING IN KNOWING IN KNOWING IN DETAIL

DETAIL ABOUT THE DETAIL ABOUT THE ABOUT THE
KNOWING IN DETAIL ABOUT CONTAINERS CONTAINERS CONTAINERS
THE CONTAINERS (20'/40'/20 (20'/40'/20 OT/40 (20'/40'/20 OT/40 (20'/40'/20 OT/40
OT/40 OT) OT) OT) OT)

CARGO
CARGO KNOWLEDGE KNOWLEDGE / CARGO KNOWLEDGE /
CARGO KNOWLEDGE / GENERAL / GENERAL GENERAL GENERAL CARGO /DG
CARGO /DG CARGO CARGO /DG CARGO CARGO /DG CARGO CARGO

Ability to draft mails Ability to draft

to shippers , mails to shippers , Ability to draft mails
Ability to draft mails to shippers shippers brokers shippers brokers to shippers , shippers
, shippers brokers and freight and freight and freight brokers and freight
forwarders, carriers forwarders, carriers forwarders, carriers forwarders, carriers
Follows
Follows instructions Follows instructions instructions Follows instructions
Time Time
Time managemment managemment managemment Time managemment

problem problem
identification & identification &
solving solving
 Good relation ship
vendors, carriers , Good relation ship
freight forwarders vendors, carriers ,
and customs freight forwarders and
brokers customs brokers

*
*
*
*
*
*
*
*
*
 M2

MANAGERS

GRADUATE

MINIMUM 8 YEARS

BL CLAUSE, TERMS AND CONDITIONS

communication skills

Incoterms

PLANNING SKILLS

PROBLEM SOLVING SKILLS

Good relation ship vendors, carriers , freight

forwarders and customs brokers

decision Making

develop risk mitigation plans

Analayse & review tariff, quotations

Drive business process improvement

solutions
customer focus

Knowledge Sharing
Leadership skills
Goal Orientation
Ability to build a team
Relationship Building
Decisiveness
Fair without prejudice
Innovativeness & creativity
Realiability & accountability
Business acumen
Utilizing Technology
Customer Relationship Management
 COMPETENCIES REQUIRED FOR OPERATION PRO
C1 &C2
Operations Assistants

Functional
Competencies
Communication- fluency with local
language

Regular follow ups

Carrier Knowledge
Container specifications
Port & CFS Relationship

Knowledge of CRO-container release

Order, Online booking Knowledge,

Incoterms knowledge
Shipping bill knowledge

Online VGM & FORM13/6E Submission

Knowledge of Container load plan/
Stuffing Plan

Knowledge of ports & ICD's and CFS

Time Management
Proactive
Interpersonal Skills
Positive Attitude
Integrity
 COMPETENCIES REQUIRED FOR OPERATION PROFESSIONAL
E1- E3 M1A & above
Executives/Sr.Exe Assistant Managers/ Deputy managers

Communication- fluency with local

language Communication- fluency with local language

System knowledge System knowledge

Carrier Knowledge Carrier Knowledge
Carrier Relationship Carrier Relationship
Container specifications Container specifications

Port & CFS Relationship Port & CFS Relationship

Knowledge of CRO-container release Knowledge of CRO-container release Order, Online
Order, Online booking Knowledge, booking Knowledge,
Incoterms knowledge Incoterms knowledge

Vessel schedule & Port arrival Vessel schedule & Port arrival

Shipping bill knowledge Shipping bill knowledge

Online VGM & FORM13/6E Submission Online VGM & FORM13/6E Submission

Commodity & Product Knowledge Commodity & Product Knowledge ( Ocean, Air, CHA)

Knowledge of ports & ICD's and CFS Knowledge of ports & ICD's and CFS
submitting DSR submitting DSR
Geography Geography

Knowledge of Transportation, survey, Knowledge of Transportation, survey, Fumigation,

Fumigation, palletisation, lashing, palletisation, lashing,
Knowledge of Container load plan/
Stuffing Plan Knowledge of Container load plan/ Stuffing Plan
Regular Follow ups Regular Follow ups

Time Management Time Management

Proactive Proactive
Interpersonal Skills Interpersonal Skills
Positive Attitude Positive Attitude
Integrity Integrity
 Manager

Statutory related to
customs/ports.CFS
Relationship building with
customs/ports.CFS
Planning & Implementation
Carrier Relationship
Container specifications

Port & CFS Relationship

Negotiation skills
Incoterms knowledge

Knowledge of handling special

equipments bulk and break bulk
cargo
Commodity & Product Knowledge
( Ocean, Air, CHA)
Knowledge of ports & ICD's and
CFS

Knowledge of Transportation,
survey, Fumigation, palletisation,
lashing,
Knowledge of Container load plan/
Stuffing Plan
Rate negotiation

Time Management
Proactive
Interpersonal Skills
Positive Attitude
Integrity

Managerial competencies
Knowledge Sharing
Leadership skills
Goal Orientation
Ability to build a team
Relationship Building
Decisiveness
Fair without prejudice
Innovativeness & creativity
Realiability & accountability
Business acumen
Customer Relationship
Management
 ASOKAN
SR.MANAGER
FUNCTIONAL COMPETENCIES
COMPLIANCE
FUNCTIONAL COMPETENCIES

To know about all major

ports/airports
Geographical Knowledge all over the world

Both Oral & Written. Conversant

in ENG/
Communication Skills REGIONAL/HINDI Languages
Service offerred by Carriers & their
Knowedge in shipping Line service Routing

Shipping Terms INCO Terms / BL Terms

Shipment flow from booking to
Basic Knowledge in Docs & Operations sailing

Dry Containers / Special

Container Equipment knowledge Equipment / Tanker Containers

Relationship with Carrier/Co-Loader NA

DSR NA

For taking DG approval from HQ

Qualified to Handle DG cargo
Commodity Knowledge (IATA)

Ability to Read the Customer NA

Trade Lane Info NA

Basic system skill / I-Fact / Data

Analyzing / Internal Process
System Skills Auditor

PERSONAL COMPETENCIES Proactive

 Interpersonal Skills
Positive Attitude
Presentability
Integrity
Self Motivated
Empathy
Emotional Balance

MANAGERIAL COMPETENCIES Knowledge Sharing

Leadership skills
Goal Orientation
Ability to build a team
Relationship Building
Decisiveness
Fair without prejudice
Innovativeness & creativity
Realiability & accountability
Business acumen
Utilizing Technology
Customer Relationship
Management
 SEKHAR SHEELA KARTHIGA/ANIL
MANAGER DEPUTY MANAGER ASST/DEPUTY MANAGER

PRICING & CO-ORDINATION PRICING KEY ACCOUNT MANAGEMENT

To know about all major To know about all major To know about all major
ports/airports ports/airports ports/airports
all over the world all over the world all over the world

Both Oral & Written. Conversant Both Oral & Written. Both Oral & Written. Conversant
in ENG/ Conversant in ENG/ in ENG/
REGIONAL/HINDI Languages REGIONAL/HINDI Languages REGIONAL/HINDI Languages
Service offerred by Carriers & Service offerred by Carriers & Service offerred by Carriers &
their Routing their Routing their Routing
INCO Terms & other shipping INCO Terms & other shipping INCO Terms & other shipping
terminologies terminologies terminologies
Shipment flow from booking to Shipment flow from booking to Shipment flow from booking to
sailing sailing sailing

Dry Containers / Special

Equipment / Tanker Containers

should have good rapport for should have good rapport for
problem solving, additional slots/any
support if required issues
to send DSR to Customer or
To monitor Agent
should have good rapport for
slots/any
issues
to send DSR to Customer or Agent

Is required as rates are filed basis

commodity…esp for USA bound
shipments Is required as rates are filed Is required as rates are filed
and for DG & Temp controlled basis / basic basis / basic
cargoes information information

For servicing in a better way.

For obtaining specail rates if
required For servicing in a better way For servicing in a better way

To analyze on market rate level,

Routing, To check on Routing / Transit / To check on Routing / Transit /
Transit, Frequency Frequency Frequency

Basic System skill / I-Fact (basic) / Basic system skill / I-Fact basic / Basic system skill / I-Fact basic /
Web SIS Entries SIS Entries
portal usage (carrier) / Web portal usage (carrier) / Web portal usage (carrier)

Proactive Proactive Proactive

Interpersonal Skills Interpersonal Skills Interpersonal Skills
Positive Attitude Positive Attitude Positive Attitude
Presentability Presentability Presentability
Integrity Integrity Integrity
Self Motivated Self Motivated Self Motivated
Empathy
Emotional Balance

Knowledge Sharing
Leadership skills
Goal Orientation
Ability to build a team
Relationship Building
Decisiveness
Fair without prejudice
Innovativeness & creativity
Realiability & accountability
Business acumen
Utilizing Technology
Customer Relationship
Management
 BEENA/GOWTHAM/DAYALAN SUJITH
ASSISTANT AMANGER/SR.EXCEUTIVE EXECUTIVE

COORDINATION DATA ANALYSIS

To know about all major ports/airports To know about all major ports/airports
all over the world all over the world

Both Oral & Written. Conversant in ENG/ Both Oral & Written. Conversant in ENG/
REGIONAL/HINDI Languages REGIONAL/HINDI Languages

Service offerred by Carriers & their Routing Service offerred by Carriers & their Routing

INCO Terms & other shipping terminologies INCO Terms & other shipping terminologies

Shipment flow from booking to sailing MBL/HBL/Seaway BL

should have good rapport for rates/any

issues NA

to send DSR to Customer or Agent NA

Is requried as basic information Is requried as basic information

For servicing in a better way NA

To check on Routing / Transit / Frequency NA

Basic system skill / I-Fact basic\Entries / SIS Basic system skill + I-Fact Entries + Web Portal for
Entries AMS filing + SIS Entries. Also need to analyze Data to
/ Web portal usage (carrier) generate report as per MIS requirement

Proactive Proactive
Interpersonal Skills Interpersonal Skills
Positive Attitude Positive Attitude
Presentability Presentability
Integrity Integrity
Self Motivated Self Motivated
 COMPETENCIES REQUIRED FOR HR PROFESSIONALS
E1- E3 M1A & above
Assistant Managers/Deputy
HR Executives Managers
Educational Graduate / MBA in HR , Diploma in
Qualifications Graduate / MBA in HR , Diploma in HR HR
Functional
Competencies
Basic computer skills - Ms office Statutory regulations & basic labour
products - excel, word, power point. laws

Basic computer skills - Ms office

Information collecting and monitoring products - excel, word, power point.

Networking & Relationship building

with people and statutory
Orientation for detail and quality bodies/govt officials

Problem identification & reporting Rapport building with employees

Presentation skills Negotiation and mediation skills

communication skills Orientation for detail and quality

grasping skills Convincing skills
Information collecting and
monitoring

Problem identification & reporting

Presentation skills
communication skills

Personal
Competencies
Integrity Integrity
Interpersonal skills Interpersonal skills
Time management Time management
Presentability Presentability
Positive Attitude Positive Attitude
Managerial
competencies
Organisational Awareness

Relationship Building
Initiative & Selfdrive

Innovativeness & creativity

Realiability & accountability
Business acumen
SSIONALS
M2

Manager

Graduate / MBA in HR , Diploma in HR

Statutory regulations & basic labour laws

Basic computer skills - Ms office products -

excel, word, power point.

Networking & Relationship building with

people and statutory bodies/govt officials

Rapport building with employees

Negotiation and mediation skills

Orientation for detail and quality

Convincing skills

Information collecting and monitoring

Problem identification & reporting

payroll mangement skills
communication skills
Analytical skills
Continous learning
Problem solving

Integrity
Interpersonal skills
Time management
Presentability
Positive Attitude
Organisational Awareness

Knowledge Sharing
Leadership skills
Goal Orientation
Relationship Building
Initiative & Selfdrive
Fairness without prejudice
Innovativeness & creativity
Realiability & accountability
Business acumen
 COMPETENCIES REQUIRED FOR ADMINISTR
C1 & C2
Assistants
Educational Qualifications 10 TH /12TH
Functional Competencies
Communication skills

Listening skills
knowledge of handling couriers
Knowledge of rectifying telephone wires
Knowledge of changing bulbs
Ability of handling
Running errands

Integrity
Interpersonal skills
Presentability
Positive Attitude
ETENCIES REQUIRED FOR ADMINISTRATION PROFESSIONAL
E1- E3
Executives
12th/ Graduate

Communication skills

Etiquette of handling phone calls

Listening skills
knowledge of handling biometric machine
Knowledge of leave policy & maintenace of registers
Knowledge of handling front office area
Courier handling skills
knowledge of stationery maintenance

Abilit to build rapport with vendors, Service providers

Attention to details
Orientation compliance and quality
Knowledge of proof reading of printing materials
Knowledge of Stock maintenance

Integrity
Interpersonal skills
Presentability
Positive Attitude
 E3
Executives
12th/ Graduate

Communication skills
Abilit to build rapport with vendors, Service providers (
water,
Negotiation skills
Knowledge of handling saftey equipment
Knowledge of comparative analysis of quotations
Knowledge of handling
Handling purchase
Orientation compliance and quality

liasoning skills
Knowledge of contract and AMC renewals
supervisory skills

Integrity
Interpersonal skills
Presentability
Positive Attitude
1.Personal drive and effectiveness: the existence of a positive,
'can-do' mentality, anxious to find ways round obstacles and willing
to exploit all of the available resources in order to accomplish
objectives.

2. People management and leadership: the motivation of

others (whether subordinates, colleagues, seniors or project team
members) towards the achievement of shared goals not only
through the application of formal authority but also by personal
role-modelling a collaborative approach, the establishment of
professional credibility, and the creation of reciprocaltrust.

3. Business understanding: adoption of a corporate (not merely

functional) perspective, including awareness of financial issues and
accountabilities of business processes and operations, of 'customer'
priorities, and of the necessity for cost/benefit calculations when
contemplating continuous improvement or transformational
change.
4. Professional and ethical behaviour: possession of the
professional skills and technical capabilities, specialist subject
(especially legal) knowledge, and the integrity in decision-making
and operational activity that are required for effective achievement
in the personnel and development arena.

5. Added-value result achievement: a desire not to concentrate

solely on tasks, but rather to select meaningful accountabilities - to
achieve goals that deliver added-value outcomes for the
organisation, but simultaneously to comply with relevant legal and
ethical obligations.

6. Continuing learning: commitment to continuing improvement

and change by the application of self-managed learning techniques,
supplemented where appropriate by deliberate, planned exposure
to external learning sources (mentoring, coaching, etc).

7. Analytical and intuitive/creative thinking: application of a

systematic approach to situational analysis, development of
convincing, businessfocused action plans, and (where appropriate)
the deployment of intuitive/creative thinking in order to generate
innovative solutions and proactively seize opportunities.

8. 'Customer' focus: concern for the perceptions of personnel and

development's customers, including (principally) the central
directorate of the organisation; a willingness to solicit and act upon
'customer' feedback as one of the foundations for performance
improvement.
9. Strategic thinking: the capacity to create an achievable vision
for the future, to foresee longer-term developments, to envisage
options (and their probable consequences), to select sound courses
of action, to rise above the day-today detail, to challenge the
status quo.

10. Communication, persuasion and interpersonal skills: the

ability to transmit information to others, especially in written
(report) form, both persuasively and cogently, display listening,
comprehension and understanding skills, plus sensitivity to the
emotional, attitudinal and political aspects of corporate life.
Appraisal - Functional competencies

APPROACH TO WORK:

Follows instruction, Proactive approach, Planning & Organizing,

Accepts constructive criticism, Flexible & adaptable.

FUNCTIONAL SKILLS:

Job knowledge, Application of skills, Analyzing the problem, Follows

proper procedures, Follows Standards, develop new skills.

QUALITY OF WORK:

Accuracy, Presentation, Reliability, Error free work.

HANDLING TARGETS AND DEAD-LINES:

Completion of work on-time, Ability to work under pressure, Priority

setting and task completion.

INTERPERSONAL SKILLS:
Relationship with colleagues, Cooperation, Coordination, Team work.

COMMUNICATION SKILLS:

Effective Oral & written expression, Speaking in English, Shares

information and knowledge willingly.

WORK HABITS:
Willingness to learn, Seeks training and development, Open to ideas,
being proactive and creative.
PERSONALITY
Enthusiastic, Fair and mature, Trustworthy, Volunteers to take part in
company activities.
CODE OF CONDUCT:
Work place etiquette, Attendance, Punctuality, Email & Mobile phone
etiquette, Dress code.
LEADERSHIP SKILLS:
Coach and Develop others, Team Building, Business Acumen, New
Strategy and Direction, Client interaction & Coordination, delegation,
Problem-solving, Decision-making.