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MAINTENANCE WORK ORDER

FTTH SERVICES

A.Client/Instance Data
Department: Service: ADSL Client: MARIA ISABEL DURAN CASTRILLO
Province: CERCADO (CBA) Instance: 1397073 Category: PYMES NO GESTIONADO
CENTRAL BARBA DE PADILLA 251 DASOGA ENTRE
Address: Locality: 0946
CALLES BAPTISTA Y ESPAÑA
Contact Name: MARIA ISABEL DURAN CASTRILLO Ref. Nos.: 77872760 - 72952469
WO No. Installation
OT_FTTH_CBA/081660/2023 31/05/2023 00:00:00 In Warranty: SI
Maintenance: Date:

B. Ticket opening data

Ticket Execution
28/06/2023
Ticket ID: CTT_FTTH202306282217 opening End Problem: Sin Conexión
10:59:36
date/time: Date/Time:
User: Name: Organization:
CLIENTE INDICA QUE TIENE PROBLEMAS CON EL SERVICIO DE INTERNET FTTH, MENCIONA QUE NO TIENE CONEXION.
Observations:
SOLICITA ASISTENCIA TECNICA

C. ATC Support Data

Start Time: 28/06/2023 10:59:36
P1 Verificar estado Instancia Vigente
P2 Verificar led LOS Off
P3 Verificar led PON Encendido
P4 Apagar y encender ONT (Energía Electrica) Si
P5 Verificar led Internet - No aplica para ONT Huawei
Tests Performed:

D. Technical Data of the Instance

Assignment from Intervene Ticket
28/06/2023 12:48:08
Date/Time
Service technical data
10.201.129.228-ENTEL AYACUCHO
OLT: GPON port: 1-1-2-10 NAP box: 45A NAP port: 1/16
CB
LOID: 2305004037 Vel. Commercial. UP: 15Mbps Vel. Commercial Down: 30Mbps

Modified technical data

OLT: GPON port: NAP box: NAP port:
LOID: Vel. Commercial. UP: Vel. Commercial Down:

E. Data Acceptance/Travel Support on Site

SOLIZ
Super User: asoliz@co4.com.bo Sup. Contractor: HINOJOSA Organization: CO4 - 101553 CBBA
ALEJANDRA
Tech User: Assigned Engineer: Organization:
Assignment Time: Observations:
Time Acceptance: Observations:
Departure Time: Observations:
Arrival Time: Observations:
Income Time: Observations:
Travel Duration: Observations:

F. Data Work / Activities on Site

Workgroup:

Start Time Worked: Observations:

Work End Time: Observations:
Work Duration: Observations:
Problem: Failed Element:
Cause: Solution:
Sun procedure: P01:
P02:
P03:
P04:
P05:

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P06:
P07:
Observations:

G. USED SPARE PARTS

Damaged equipment Installed equipment

GUY Model Serial No. GUY Model Serial No.

H. USED SUPPLIES
Material Qty Obs.

I. PENDING ACTIVITIES
slope: Reason: Description:

J. SKETCH

K. WORK PHOTOGRAPHS
Before the intervention:

After the intervention:

L.JUSTIFICATION DELAYS
Date and Time 1st
Contact person: Phone:
contact.:
WO No.: OT_FTTH_CBA/081660/2023 Client name: Client Address:
Reason for the
delay:

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Mr customer: This form must be filled out only if there was any cause of force majeure that made it necessary to delay the solution of the failure or if you
requested the postponement. We continue working to improve our service times, we appreciate your collaboration to control the date and time of solution.

M. SIGNATURES

Nombre y firma responsible Conformidad responsible Nombre y firma del cliente

Técnio Contratista Entel S.A.

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