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Case No: FC-1435-POW-14-15

Case details

KAILASH CHANDRA BEHERA/KAILASH CHANDRA

Complainant Name/ Address/ Office ph/
BEHERA,SDO(T),BHADRAK,9437087088, TELEPHONE KENDRA,BANT CHHAK,
Mobile/ Email
BHADRAK PIN-756100.///

Manufacturer/Supplier ELTEK SGS PVT. LTD

PO No & date PLG/2011-12/PP-100A(3+1)3PH/2012-13/11 dt. 26-02-2014

IC No & date 2203 dt. 01-01-1970

Date Of Registration of case 20-09-2014

Complaint Reference No & date dt.

Product SMPS POWER PLANT-48 V / 100 A

Product Description(if any), Model No,

P/P (3+1)x100A/PRS5600FP-2/14166483
Serial no

Quantity of faulty items/ Total Quantity

03/ 01
Received received by the consignee

Place where the equipment is installed/

BANT TELEPHONE EXCHANGE, DIST-BHADRAK,STATE-ODISHA,STATE-ORISSA/
SSA/ Contact no of person where
BALASORE/ 9437087088
equipment is installed

THREE NOS CONTACTOR RELAY ON THREE PHASES ARE NOT OPERATING

Complaint Details THOUGH A/C IS AVAILABLE AT INPUT OF RELAYS.SO SUPPLY NOT COMING TO
MCBS FOR MOUDLE ON.

Warranty Status(complainant) WITHIN WARRANTY

Warranty Status(by FB ADMIN) Within Warranty

A/T Completed? NO

Type of Case

Compliance details

Rectification Details.

Date of clearance of fault

"Value of stores tested" of the faulty item/ equipment

"Total value of stores tested" of the above item/equipment

IC date (GPMS)

Whether satisfactory report from the field received/ enclosed?

Analysis of fault

Warranty date

Investigation details:

a) Deficiencies in specs.

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b) Deficiencies in prescribed QA procedures

c) Deficiencies in implementation of QA procedures

d) Human lapse(s). If so, the responsible person(s) should be identified

Observation Period 0

Action taken against QA employee for his/ their lapses

Action taken against vendor for vendor's lapses

Any suggestion(s) to avoid recurrence (preventive measures)

Present Status of the Case: ACKNOWLEDGED BY QACENTRE

PROGRESS OF THE CASE

JTO/ SDE remarks by: RAVINDRA PRASAD, SDE, +91-9868595389, 26-09-2014 17:09:48
Concerned SDE and manufacturer have been asked to get the complain attened immediately

No DE remarks.

No DGM remarks.

No GM remarks.

Vendor remarks by: --

No Tech Section remarks.

No DGM(TSE) remarks.

No GM(HQ) remarks.

Satisfactory report entry date & time:

Satisfactory report:
Satisfactory report not entered.

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