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AN OVERVIEW OF HUMAN RESOURCE MANAGEMENT (HRM) SYSTEMS AND

POLICIES IN INDIAN ITES-BPO INDUSTRY

Article · May 2019

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Bharati Vidyapeeth Deemed University
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 AN OVERVIEW OF HUMAN RESOURCE MANAGEMENT
(HRM) SYSTEMS AND POLICIES IN INDIAN ITES-BPO
INDUSTRY

Behzad Pagheh, Ph.D Research Scholar, Bharati Vidyapeeth University Yashwantrao Mohite College of Arts,
Science and Commerce. Erandwane, Pune (India)

S.N. Borhade, Department of Commerce BVU Yashwantrao Mohite College, Pune (India)

Keywords: Human Resource Management, Information Technology, Business Process

Outsourcing

ABSTRACT

This study introduces a review of the Human Resource Management (HRM) frameworks and
strategies in the Indian ITES-BPO industry. The current writing contains couple of
experimental investigations led in India that feature the idea of HRM frameworks significant
to the ITES–BPO division and a great part of the writing that is accessible on the Indian
ITES-BPO industry talks just about the ceaseless issue of high whittling down rates of the
business. Numerous Indian business visionaries, and particularly the Indian government,
understand the significance of the change made by the ITES-BPO division in the nation, and
consequently, are finding a way to cultivate it. The paper concludes that there is an urgent
need of authentic deliberations on different human matters in Indian BPO industry.

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