Job Posting: 4622 - Position: Deskside Analyst

Co-op Work Term Posted: 2023 - Summer

App Deadline 03/30/2023 11:59 PM
Application Method: Apply through Orbis
Posting Goes Live: 03/23/2023 11:27 AM
Job Posting Status: Approved

Company Info
Organization eHealth Saskatchewan
Contact Title Director, Human Resources
Address Line One 2130 - 11th Ave. - 3rd Floor
City Regina
Province / State Saskatchewan
Country Canada

Job Posting Information

Term Posted 2023 - Summer
Job Title Deskside Analyst
Job Location Multiple Locations
Wage 28.0 per hour for 40 Hours Per Week
Wage 28.0
Number of Positions 10
Job Description
Please indicate locatioins and availability on cover letter. Look at requirements focus on them.
Deskside Analyst - up to 5 each for the North and South

$28.285-$34.418/hr
• Locations - Ops South
• Weyburn - 1
•Estevan - 1
•Kindersley - 1
•Swift Current - 1
•Regina - 1
•If more available for Regina, would potentially take a couple more. But other areas are priority first.
•Locations - Ops North
• Saskatoon - 2
•Prince Albert/North Battleford/Lloydminster - 3

Who is eHealth Saskatchewan? eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare,

information technology, and citizen services. Our vision is "Connected healthcare, accessible to everyone, everywhere" with a

mission to "Collaborate to transform healthcare through the use of information and innovative technology". It is a complex

environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience
environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience

and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work

together to support health care providers and teams across the province in delivering the best possible care to patients, providers,

citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals

and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord,

and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to

manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes,

registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health

services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all

services are delivered efficiently and effectively.

Deskside Analyst I eHealth Saskatchewan is seeking a customer focused, highly motivated, energetic team member for its

Deskside Services team. The Deskside Analyst provides ongoing support to more than 1500+ computer users and solves a wide

range of workstation, mobile device, and printing problems reported by users within eHealth Saskatchewan, the Ministry of Health

and Regional Health Authorities.

The Deskside Analyst will supply, install, and maintain the workstation, print/imaging, and mobile services eHealth provides. You

will also be responsible for troubleshooting issues for computer workstations, printers, installed software and smart devices and

resolve these issues within given time constraints determined by service levels.

Our team members participate in an after-hours standby rotation to provide operations and support for service availability 24/7.

The position requires the incumbent to be physically fit with the ability to lift and move computers and peripherals between 50 and

65 pounds. Stooping, bending, and crawling under desks may be required on occasion.

This role resides in various communities in North and South Saskatchewan. As travel within the province is required for this

position, you will need to show proof of having a class 5 drivers license and a reliable vehicle in order to meet requirements for the

role.

To qualify for this position you will have knowledge and/or experience in the following: •Computer hardware: Windows based PC's,

and Laptops, iPads, Windows and Android tablets; •Operating Systems: Microsoft Windows, Apple iOS, Android and RIM;

•Desktop productivity applications: MS Word, MS Excel, MS Outlook, and MS Internet Explorer

•MS Configuration Manager (SCCM/SMS); •Trouble tracking software tool; and •ITIL or ITSM framework and processes.

The knowledge and skills required for this position would be attained through the completion of a post-secondary degree or

diploma in Information Systems Technology supplemented with 3 years of working in a similar role within an integrated support

environment.

You will be:

•Analytical, attentive to detail and organized to ensure accuracy and efficiency in your work;

•Proactive, diplomatic and respectful in communicating and building positive work relationships with internal and external

stakeholders;

•Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and

successfully complete projects in a changing environment;

•Service oriented, patient, honest, and respectful/tactful;

•Thorough, reliable, disciplined, organized, and have strong attention to detail; and
•Creative, logical, and have a strong motivation for continuous improvement and learning.

Competencies:

Communication •ability to write/create and communicate (verbal and written), explain or present (technical or non-technical)

information to wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable

manner; and •ability to prepare clear presentations and speak in public at level appropriate for audience.

Problem Solving •ability to identify, explore and evaluate options on processes and methodologies in order to develop feasible

recommendations; •ability to identify and resolve issues that underlies conflicts in order to arrive at a viable solution; and manage

complex situations with diplomacy.

Interpersonal •ability to influence, persuade or convince others in order to discuss a mutually acceptable solution or formal

agreement. Ability to deal with multiple stakeholders; and •ability to build cooperative working relationships with coworkers and

clients to ensure credibility and confidence in services provided as well to build capacity in client's knowledge and ability to use and

apply services.

Organizational •ability to independently prioritize and organize one's own workload to meet tight deadlines and successfully

complete projects in changing environment.

Team Work •ability to work independently and participate as a team member to meet the needs of clients and co-workers and to

build productive, positive work relationships.

If this role sounds like the opportunity you have been looking for to showcase your abilities - we'd love to hear from you.
Position Type Co-op
Position Duration 4 - 8 months