Dylan Render

Frisco, TX | 480-550-0701 | dylanjrender@gmail.com

EDUCATION
Bachelor of Arts (BA) – Organizational Leadership, Arizona State University, Phoenix, AZ, 3.72 GPA, cum laude 2017-2024

WORK EXPERIENCE
Workers Compensation Technician: Liberty Mutual, Plano, TX 2023-Present
• Resolves 50 monthly medical claims for customers within, ADP Total Source by monitoring medical updates through
treatment plans documented by treating physicians
• Investigates claim damages and situations by researching details from claim activity to mitigate financial risk to the
companies and Liberty Mutual
• Communicates daily to external stakeholders while ensuring compliance with Texas State Insurance licensing
• Partners with internal stakeholders to track status of multiple claims and develop next actionable steps from initiation
to close
• Works with autonomy to review and handle moderate to complex claims while protecting the security of company
assets

Sr. Salvage Assistant: Liberty Mutual, Plano, TX 2022-2023

• Reconciled 300 monthly auto salvage claims by effectively communicating to customers, vendors, and total loss
adjusters
• Collected and processed 150 monthly documents from DMV offices across 10 states
• Processed $100K worth of revenue generating automotive inventory a month
• Collaborated across team functions to find best practices to serve the customer

Shift Leader: Starbucks, Frisco, TX 2015-2022

• Managed and planned for a team of 9 associates across multiple shifts
• Collaborated with store and district leadership to coordinate rollouts of new corporate initiatives
• Maintained store compliance with FDA rules and regulations
• Led team meetings while fostering a positive and engaging environment for associates and customers
• Tracked and managed the financial budget and benchmarks within the most profitable of 7 stores across the district

SKILLS
• Microsoft Office (Excel, PowerPoint, Word), Microsoft Teams, Microsoft Outlook, ExPrs, Problem Solving, Critical
Thinking, Presentation, Customer Driven, Leadership, Growth Mindset, Time Management, Life-Long Learner

Accomplishments
• Rising Star Award – Liberty Mutual
• Best Team Award – Liberty Mutual
• Partner of the Quarter – Starbucks
• Dean’s List – College of Integrative Sciences and Arts, Arizona State University