(Accredited by University Grant Commission (UGC), Nepal 2022)

National Academy of Science and Technology

Affiliated to Pokhara University
Uttar Behadi-4, Dhangadhi, Kailali

A
Project Proposal
On
“Service Management Portal”

Submitted To:

Department of BCA
National Academy of Science and Technology
Submitted By:
Abhishek Bista (20530001)
Narendra Dhami (20530004)
Sanju Tamang (20530008)

2023
ABSTRACT

The “Service Management Portal” is a web-based platform designed to simplify and

streamline the process of managing local services in the ‘Farwest Province’. The portal is
specifically designed for the people, who struggle to access and manage services in a
timely and efficient manner.

The proposed system aims to improve the service management process by providing a
comprehensive platform that connects users with service providers in their area. The
platform allows users to easily browse and select services, submit requests, and
communicate with service providers. Also, service providers can manage their business
information, track orders, and receive payment for their services. The proposed system
will be developed using PHP and MySQL, with a focus on user-friendly design and
intuitive navigation. The system will consist of several modules, including the User
Management Module, Service Provider Management Module, Service Management
Module, and Payment Management Module.

Hence, the Service Management Portal is intended to make local service management
more accessible, efficient, and transparent, benefitting both users and service providers
alike.
 TABLE OF CONTENTS

S.No. Contents Page No.

1. Introduction……………………………………….………… 1
2. Objectives…………………………………………………. . 1
3. Existing System…………………………………………...... 2
3.1. Problems on Existing System……………. 2
…………
4. Proposed System………………………………….………… 3
4.1. Methodology……………………………… 3
……. ….
4.2. System 3
Design………………………………….......
4.3. Modules on the 4
System………………………..........
5. Hardware and Software Requirements……………………... 5
6. Estimation and Cost………………………………………… 6
7. Time Feasibility…………………………………………...... 7
7.1. Time 8
Schedule………………………………………
7.2. Gantt 9
Chart…………………………………………
8. Advantages of the Proposed System……………………...... 10
Conclusion
References
 Service Management Portal
1. INTRODUCTION
In today's world, people are increasingly relying on digital services to meet their
daily needs. Service Management Portal is an online platform that connects
users with local service providers. This project aims to make it easier for people
in the ‘Farwest Province’ to find local service providers and get benefit of their
services online. The Service Management Portal is a web-based platform
designed to streamline the management of various local services in a community.
The platform provides an easy-to-use interface for service providers and
customers to interact, making it easier for customers to access and request
services, and for service providers to manage their service requests and schedules.

2. PROJECT OBJECTIVES
The objectives of Service Management Portal are as follows:
 To create an online platform that connects users with local service providers

 To make it easier for people in the ‘Farwest province’ to find and get benefits of
local services

 To provide a secure and reliable platform for service providers to promote their
services and manage their bookings

 To reduce the communication gap between users and service providers

 To promote and support local service providers and boost the local economy

1
3. EXISTING SYSTEM
Currently, people in the ‘Farwest Province’ rely on traditional methods of finding and
booking local services, such as asking for recommendations from friends and family,
going door-to-door to find service providers, or using social media platforms. These
methods are time-consuming, unreliable, and often lead to communication gaps between
service providers and users.

3.1 PROBLEMS ON EXISTING SYSTEM

 Lack of Standardization: Since there is no standardization in the existing system,
there are no established norms for pricing, service quality, or even basic
operational processes. This can lead to an inconsistent user experience, as well as
difficulties in comparing services between different providers.

 Limited Availability: Existing service providers may not have a digital presence
or an online platform for customers to access their services. This can limit the
availability of services to customers, particularly those who are looking for
services in remote or hard-to-reach areas.

 Limited Choice: Customers may have limited choice when it comes to service
providers, as they are often limited by geography or other factors such as
availability or price.

 Lack of Trust: Since there is no centralized platform to verify the authenticity of

service providers, customers may have concerns about the quality and reliability
of services they receive. This can create a lack of trust between service providers
and customers, leading to further fragmentation and difficulties in accessing
services.

 Manual Processes: Many service providers still rely on manual processes for
managing bookings, payments, and other administrative tasks. This can lead to
errors, delays, and an overall inefficient use of resources.

 Poor Customer Experience: Due to the lack of standardization and online

presence, customers may have difficulty finding the right service provider,
booking services, and providing feedback. This can result in a poor customer
experience and low satisfaction rates.

Hence, the existing system is inefficient, fragmented, and lacking in transparency

and accountability. These issues create barriers for both customers and service
providers, leading to a suboptimal user experience and limited access to essential
services.

2
4. PROPOSED SYSTEM
The proposed system is an online platform that connects users with local service
providers. Users can browse the platform for service providers and book their
services online. Service providers can create profiles on the platform to promote
their services, manage their bookings, and receive payments securely.

 A web-based service management portal that will provide a platform for local
service providers to offer their services to customers online.

 The system will have a user-friendly interface for customers to browse through
different services, select a provider, and place an order for the service they
require.

 The system will also have a dashboard for service providers to manage their
orders, track their performance, and communicate with customers.

 The system will have a secure payment gateway for customers to make payments
online, ensuring a smooth and hassle-free transaction experience.

4.1. METHODOLOGY:
The proposed system will be developed using the Agile methodology. The Agile
methodology is an iterative approach to software development that emphasizes
collaboration between cross-functional teams, customer satisfaction, and the ability to
respond to change quickly. The Agile methodology will allow us to develop the system
incrementally, with each iteration building upon the previous one.

3
 Fig: Agile Methodology

4.2. SYSTEM DESIGN:

ADMIN MANAGEMENT MODULE

user

Login Serviceprovider

content
Database

Login Module Dashboard

order

Forget Password Analytics

support

The admin management module typically includes several sub-modules that perform
different tasks. Here's a breakdown of some of the key sub-modules and what they do:

4
  User management: This sub-module is responsible for managing user accounts,
including creating new accounts, editing existing ones, and deleting inactive
accounts.

 Service provider Management: This module allows service providers to register

on the platform, create their profiles, and authenticate themselves to offer their
services.

 Content management: This sub-module is responsible for managing the content

on the website, including text, images, and videos. It allows the admin to add new
content, edit existing content, and remove outdated content.

 Order management: This sub-module is responsible for managing the orders

placed by customers. It allows the admin to view and manage orders, process
payments, and handle any issues that may arise.

 Analytics management: This sub-module is responsible for generating reports on

the performance of the platform. It allows the admin to view key metrics such as
user engagement, conversion rates, and revenue.

 Support management: This sub-module is responsible for managing customer

support inquiries. It allows the admin to view and respond to support tickets, track
customer satisfaction, and manage any issues that may arise

Service Provider Module

Login/Signup

verification

Profile mgmt
Database

Dashboard

Availability mgmt

communication

Reviews & rating

5
The service provider management module typically includes several sub-modules that
perform different tasks. Here's a breakdown of some of the key sub-modules and what
they do:

 Sign up: This sub-module allows the service provider to create an account by
providing their basic details such as name, contact information, and email address.

 Login: This sub-module allows the service provider to log in to their account by
providing their login credentials such as email address and password.

 Verification: This sub-module verifies the identity and authenticity of the service
provider by validating their contact information or through additional verification
processes such as background checks or skill assessments.

 Profile management: This sub-module enables the service provider to create and
manage their profile by adding their personal and professional details, services
offered, work experience, and certifications.

 Availability management: This sub-module enables the service provider to set

their availability, schedule appointments, and manage their bookings.

 Communication: This sub-module enables the service provider to communicate

with clients through the platform, send and receive messages, and manage
notifications.

 Reviews and ratings: This sub-module allows clients to leave reviews and ratings
for the service provider, which helps in building trust and credibility. The service
provider can also view and respond to the reviews to maintain a positive
reputation.

6
User Module

Create profile

verification

Database
Dashboard
Social media login

Password reset

Terms & condition

The user module typically includes several sub-modules that perform different tasks.
Here's a breakdown of some of the key sub-modules and what they do:

 User profile creation: This sub-module allows users to create their profiles by
filling in their personal details such as name, contact information, and location.

 Email/phone verification: This sub-module ensures that only valid email

addresses and phone numbers are used during registration by sending a
verification code that users must enter before their account is activated.

 Social media login: This sub-module allows users to sign up using their existing
social media accounts such as Facebook, Google, or Twitter, instead of creating a
new account from scratch.

 Password reset: This sub-module enables users to reset their account password in
case they forget it or need to change it for security reasons.

 Terms and conditions acceptance: This sub-module requires users to accept the
platform's terms and conditions before they can complete their registration
process.

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 System Interface Home

services

Location

Database
prices
Dashboard
Service provider

Log in/Sign up

About Us

4.3. MODULES OF THE SYSTEM:

The proposed system will consist of the following modules:

i. User registration and authentication module: This module allows users to register
on the platform, create their profiles, and authenticate themselves to access the
platform's services.

ii. Service provider registration and authentication module: This module allows
service providers to register on the platform, create their profiles, and authenticate
themselves to offer their services.

iii. Service booking module: This module allows users to search and book the
services they need from available service providers on the platform.

iv. Payment module: This module allows users to pay for the services they have
booked and service providers to receive payments for the services they have
provided.

v. Reviews and ratings module: This module allows users to rate and review the
service providers based on their experience, and service providers can see their
ratings and reviews on their profiles.

vi. Notification module: This module sends notifications to users and service
providers about their booking, payments, and other important updates.

8
vii. Admin module: This module is used by the platform administrator to manage
users, service providers, bookings, payment, report, analytics and reviews on the
platform.

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5. HARDWARE AND SOFTWARE REQUIREMENTS

5.1. HARDWARE REQUIREMENTS

Processor Intel Core Duo 2.0 GHz

5.2. SOFTWARE REQUIREMENTS
RAM 4 GB or More
Operating System Windows XP or latest version

Client-Side programming
Hard Disk HTML
80 GB CSS and JavaScript
or More
Server-Side programming PHP
Monitor LCD Monitor
Web Server Apache
Mouse Server Compatible
SQL

XAMPP and sublime Text Editor or

IDE Visual studio

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 i. A web server to host the platform

ii. A domain name and SSL certificate for secure communication

iii. PHP programming language for server-side scripting

iv. MySQL database management system for data storage

v. HTML, CSS, and JavaScript for front-end development

vi. Bootstrap framework for responsive design

vii. Payment gateway integration for secure online payments

6. ESTIMATION AND COST

We evaluated the absolute spending plan to be Rs 7500

Components Prices

IDE (CodeIgniter) Rs. 600

SQL Server Rs. 400

Printing, photocopy and travelling Rs. 5000

Internet Rs. 1500

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7. TIME FEASIBILITY
For the analysis and preparation of this project it took a day. Requirement for these
projects are easily available and the modules that we have include can be coded in less
times.
7.1. TIME SCHEDULE

S.No. Activities Time Required

1. Problem Identification 1 weeks

2. Requirement Analysis 1 weeks

3. System Design 1 weeks

4. Coding 5 weeks

5. Testing and Debugging 1 weeks

6. Implementation 1 weeks

7. Evaluation and Documentation 1 weeks

8. Final Presentation 1 day

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7.2. GANTTA CHART

13
Activities Apri May June July
l
wee week week week
k
2 3 4 1 2 3 4 1 2 3 4 1 2
Problem
Identification

Requirement
Analysis

Feasibility
Study

Proposal
Defense

System Design

Coding

Testing &
Debugging

Mid Defence

Evaluation &
Implementation

Documentation

Final
Presentation

8. ADVANTAGES OF THE PROPOSED SYSTEM

The advantages of the proposed system are as follows:

i. Easy access to local services for users

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ii. Increased visibility and business opportunities for service providers

iii. Secure and reliable platform for online bookings and payments
iv. Reduced communication gaps between users and service providers

v. Boost to the local economy by supporting local service providers

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CONCLUSION

The Service Management Portal project aims to make it easier for people in the
‘Farwest Province’ to find and avail of local services online. The proposed system
provides a secure and reliable platform for service providers to promote their services and
manage their bookings. This project has the potential to boost the local economy by
supporting local service providers and making their services more accessible to the
public.
REFERANCES

"Local Service Providers Market Size, Share & Trends Analysis Report By Type (Online,
Offline), By Service (Beauty & Personal Care, Home Services), By Region, And
Segment Forecasts, 2019-2025," Grand View Research, November 2019.

"Digital Economy in Nepal: Opportunities and Challenges," World Bank Group, July
2019.