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  • Outbound

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    Jan Wittie Atibula
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    The document outlines various task and call queues for an outbound call center. It lists 6 main outbound queues including ICF Callout, Service Fulfillment, Special Outbound, and Welcome Call queues. It also lists auxiliary codes for different breaks and a transition of calls to another call center on Thursdays from 4-5pm. The document notes an implementation date of July 24, 2023 for the outlined call center queues and codes.

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    The document outlines various task and call queues for an outbound call center. It lists 6 main outbound queues including ICF Callout, Service Fulfillment, Special Outbound, and Welcome Call queues. It also lists auxiliary codes for different breaks and a transition of calls to another call center on Thursdays from 4-5pm. The document notes an implementation date of July 24, 2023 for the outlined call center queues and codes.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views1 page

    Outbound

    Uploaded by

    Jan Wittie Atibula
    The document outlines various task and call queues for an outbound call center. It lists 6 main outbound queues including ICF Callout, Service Fulfillment, Special Outbound, and Welcome Call queues. It also lists auxiliary codes for different breaks and a transition of calls to another call center on Thursdays from 4-5pm. The document notes an implementation date of July 24, 2023 for the outlined call center queues and codes.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Outbound

    Friday, May 5, 2023


    2:24 PM
    NPS
    AHT
    Task list (Activities)
     
     
     
    Outbound Queue
    A - ICF Callout Queue        
     
    A - Service Fulfillment Queue
     
    A - Special Outbound Queue
     
    A - Welcome Call Queue
     
    Sales Validation Queue
     
    Voicemail Queue***
     
     
     
    ---AUX Codes
    Outbound WC to Outbound CC
    Adhoc Letter Correspondence to Adhoc - Admin
    PPS Cascades -- Product Process Cascades
     
    Break -- Away
    Maternity Related
    Bio Break
    Sick Break
     
     
    Implementation July 24, 2023
     
    Thursday 4pm to 5pm Avega transfer call
     
     
     

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