Professional Documents
Culture Documents
AS-IS DOCUMENTATION
PROCESSES RELATED TO SALES AND DISTRIBUTION
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 2 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
Vice
President
Marketing Manufacturing
The VP is the product group in-charge, responsible for both marketing & manufacturing
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 3 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
2. 2. New For a new customer, when a order is confirmed, a new customer code is created with the
Customer following details:
creation Name,
Detail address & with contact details,
Customer type
Direct domestic,
Direct export,
Consignment agent,
Retailer,
RMG (domestic),
RMG (export)
Wholesaler/Dealer,
Industrial fabric,
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 4 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
3. 3. New material For a new material a new code is created with the following details :
(finished Product category,
goods) FR
creation Chhaugal
Flax canvas,
Linen
Old & used material,
Synthetic yarn,
Worsted,
General.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 5 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
5) ADT sales,
Usually takes place when a customer refuses to accept the goods, due to various reasons,
after delivery order is issued in his name & material dispatched.
The material is then sold to a third party,
The dispatch takes place from the customer’s end/transporter’s end at the destination.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 7 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
8) Trading,
When the material is outsourced from a third party & dispatched to the customer without
adding any value,
Done usually under neutral packing.
9) Govt. supplies.
The goods are despatched directly to the govt. dept./defence/railways.
In most of the cases an agent (Overseas or local) is involved in each of the deal, who is paid
commission of a pre-determined value, after sales realization.
The value is determined after negotiation with the concerned agent. Usually an yearly or 3-
yearly contract is made.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 8 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 9 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
6. 6. Inquiry The customer/agent, either existing or new, shows their interests in buying a product from our
product range.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 10 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
7. 7. Quotation The sales team, studying the enquiry determines whether the product can be manufactured in
the existing set-up.
If required, meeting with the technical team takes place to study the technical feasibility. This
process is called “Contract Review”.
Once technical feasibility is cleared, the price is worked out.
Each of the dept. has their own costing system & pricing policy.
H/ever usually contribution costing system is followed in line with our Parta system.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 11 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
All these above are determined independently against each quotation. For existing
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 12 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
Other than quotation against enquiry, sometimes quotation was also given to prospective
customer without any specific enquiry. Here the process is the same as described above.
There is no laid down system to track the number of quotation given to,
a) Any particular customer, or
b) A particular region, or
c) A particular country, or
d) For a particular product.
e) And the number that is converted to actual biz, from those quotations.
8. 8. Negotiation After quotation the buyer can have some clarification regarding product specification, price,
quantity, delivery date, payment terms etc, against which a discussion takes place.
This is usually done over :
1) Mail,
2) Fax, or
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 13 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
This is done either directly with the buyer or through the agent representing that buyer.
9. 9. Order Once the negotiation is complete & both concerned parties agree with each of the contract
acceptance & terms, the order is said to be finalized.
contract A contract review is issued as per the review done during technical feasibility discussion at the
review quotation stage.
Contract review is a document.
10. 9.1 Issue of Sales confirmation is a document being issued by the sales dept. indicating all details like,
Sales 1) Customer name & contact details,
confirmation 2) Product description,
3) Quantity, with acceptable tolerance value,
4) Price,
5) Delivery terms,
6) Payment terms,
7) Product specification (the most necessary information)
8) Despatch period,
9) Destination,
It is signed by the concerned sales person & sent to the buyer as a document of order
acceptance.
The buyer signs & sent a copy back to the sales dept.
This is kept as a record with the sales dept.
However in the present system it is not mandatory that a signed copy comes from the buyer.
Once a sales confirmation is issued it means that the order is confirmed & Job order can be
issued
Sometimes manual Proforma Invoice is also issued in place of Sales confirmation. It is issued as
per the requirement of the buyer. This also contains similar information as Sales confirmation.
Presently Sales confirmation is issued On-line & necessary print out is taken for sending it to
the buyer.
For multiple shades under same product quality, a separate field is there to update the shades,
under the individual product code.
For Fabric, the above process is not applicable as manual Job order is issued.
11. 9.2 Problems in However before the issue of the Sales confirmation an Order acceptance has to be generated.
issuing sales
confirmation From one Order acceptance multiple Sales confirmation can be issued.
The information given in both these docs are almost the same. But since order acceptance is
linked to the Sales menu while Sales confirmation is linked with the Production menu & cannot
be made compatible with the sales menu, so both are to be generated separately.
The Sales confirmation is necessary to issue the Job order (Job Card) to the production dept,
while Order acceptance is necessary to issue the Delivery order before dispatch.
In a single sales confirmation same product cannot be entered more than once. This is
sometimes required as same product can have different price due to raw material change.
In this case the present system is to modify the raw material specification under the same
product code, whenever necessary & issue separate Sales confirmation.
Due to this right analysis of the trend in price change, of a particular product, from the data
obtained from the present database, is not possible.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 16 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
Separate sales confirmation is to be generated for Raw white & Dyed quality (Yarn) from a
single Order acceptance, which is not necessary as per customer’s requirement.
12. 10. Credit We have 2 types of credit control system for a customer,
control
A. Internal control depending on the value of the sales order that can be despatched. It
requires management approval.
B. External control
3) For non L/C despatch, the detail is maintained manually in a register & the same is to
be approved by the President before despatch..
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 18 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
15. 11. Issue of Job Once the Order acceptance & sales confirmation is generated, a Job Card is issued.
card This is also having an auto-generated number.
It is issued from the Sales confirmation.
This is an instruction to the production dept. about the goods to be produced & it’s delivery
requirement.
This goes to the PPC dept. for the necessary planning.
From one sales confirmation multiple Job card can be issued.
It contains all information related to :
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 19 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
16. 11.1 Job card type For Worsted yarn, 9 types of Job card can be issued :
Single
Grandrelle
Solid
Siro
Crepe
Slimlana
Tooshlana
Esoteric
Speciality.
These are different types of yarn being produced.
For Flax & Synthetic spinning there is no such type.
For fabric, along with Job card a packing instruction is also given to warehouse. This is basically
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 20 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
17. 12. Planning and After this the manufacturing of the goods takes place as per the Job order & planning process.
Production After the goods are produced for final packing the finished goods is transferred to the godown.
18. 13. Storage Presently there is one godown under one administration. Here both finished goods & raw
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 21 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
19. 14. Despatch Once the full material is ready then the process of dispatching begins
process
8) Govt. supplies.
9) Outside godown billing/Job work done by outside party.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 22 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
21. 14.2 Domestic direct The packing details were viewed in the sales menu from godown stock.
sale/ Domestic It is tracked Productwise/Lotwise. For fabric party-wise tracking is also possible.
consignment The carton details of the material to be dispatched are noted manually.
sale/ Govt. The order acceptance against the particular order is re-checked & modified, if required.
supplies Each carton is then delivered from the godown., on-line.
Then Invoice is generated (Delivery order).
RSM
CE – Within Bengal
CG – Outside Bengal
PE – Merchant exports/sample
PEC – For export CIF
Flax
OF – Domestic/Export. Differentiated by nos. for export (140430…) &
domestic (140420…)
Fabric
CH- 100% Linen or Linen rich
CF – Flax canvas
BS – F/R, direct export
SC – F/R, domestic sale
BP – Made-up F/R
AL – Cotton rich fabric
Wool combing
RMW – Export & domestic. Differentiated by nos. for export
(130430…) & domestic (130420…)
RM – Export & domestic Greasy wool sale.
Consignment sale
Worsted
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 24 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
Flax
BCN – Bhagalpur,
WCN – Ludhiana,
CN – Pondicherry,
KCN – Bhadohi,
PCN – Bhilwara,
Fabric
CND
RSM
PBD - Mumbai,
PAD – New Delhi,
PAP – Panipat,
PAF – Surat,
PBP – Bhilwara,
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 25 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
Wool combing
RMC. But the Invoicing is done by the raw material dept.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 26 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
RSM
No separate for RSM
Fabric
JPF
Flax
Nothing for Flax. But for outsourced yarn the packing series is
different
Wool combing
WC – 100% Wool or wool blends processing,
PP – 100% Polyester processing,
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 27 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
Direct customers provide Form ‘C’ & consignment agent provide Form ‘F’, for
exemption of sales tax.
Excise type. The different types are :
Duty applicable
Duty not applicable.
Captive consumption
Synthetic yarn/Artificial yarn soft waste
With exemption certificate for Naval supply/Research institute/Defence
supply.
23. 14.2.2 Pricing Each dept. has their own pricing strategy.
The price is calculated as described during “Quotation” & “Negotiation” stage.
For consignment sales, the consignment agent was given a price at regular interval.
Accordingly they finalize order with different customers. After adding up all such orders &
the prices thus agreed, they raise a P/O & send it to the respective depts. This price was
then taken as the Invoicing price.
25. 14.2.4 Clearance Godown note down manually in a register the detail of all cartons/bales to be despatched &
process give necessary loading instruction to the workmen.
Then the set is sent to excise dept. for clearance.
Since we have ‘Self removal process (SRP)’, so the clearance is done by in-house excise
dept.
Excise dept. generate excise Invoice nos. There are 2 separate series one for export & other
for domestic. This nos. is put on the above Invoice. The date, time & notification nos. is also
stamped on the Invoice.
For export despatch the authorization of Central excise official & their physical presence is
required, as it is physical clearance,
For domestic despatch their presence or authorization is not required.
Duplicate (transporter’s) copy is sent with the vehicle.
Triplicate copy is filed for Central excise required for audit purpose.
Quadruplicate copy is used as gate pass & retained at the main gate. The security personal
authorizes at the back of this copy the nos. of cartons/bales loaded.
The original copy of the cleared Invoice along with T/R or R/R was sent back to the dept.,
for further sending to the party.
The godown feeds to the system, when received, the T/R or R/R nos.
If the final loading takes place outside the mill premises, then godown people carries the
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 29 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
The cost incurred is maintained on-line, in “T/R_R/R register”, under sales menu. This is
maintained Invoice-wise.
The detail of the despatch is maintained manually in an insurance register. The same
information is used by finance dept. for covering necessary insurance.
28. 14.4 Export direct Above process are followed for Export sale also.
sale
One set of Invoice is sent to Accounts for arranging to cover insurance in case of CIF
shipments.
Excise dept. gets the D/O copy from the dept. & generate excise Invoice nos. (as
described above). There is separate series for export.
Excise depts. was informed verbally whether the shipment will take through DEPB or
DEEC channel.
They generate ARE1/ARE2
Clearing agents then prepares
Shipping bill
Exchange Control Declaration/GR form,
DEPB declaration (Annexure D), if required
Form SDF (Appendix I)
and arrange for Customs clearance.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 31 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
30. 14.4.2 Pre-shipment The Transporters are then informed to collect the consignment for delivery to port for final
activities shipment.
The shipping cos. is given necessary instruction (as per the L/C terms) for preparation of
B/L. It was issued after actual shipment.
All above Customs certified docs along with B/L are then forwarded to us.
31. 14.4.3 Post shipment In the meantime the depts. preapare the following post-shipment documents :
documents Certificate of origin/GSP,
Detail packing list,
Quota application, if required,
Arranging any other documents, as required by the L/C e.g.
Test certificate from external agency,
In-house test certificate,
Classified vessel declaration,
Freight certificate,
Canadian Invoice (for export to Canada only),
USA Visa, For fabric additionally - Single country declaration, Quota
declaration, Quality declaration (for export to USA only).
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 32 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
This along with the following docs are forwarded to Finance dept. :
EP copy,
DEPB/DEEC copy
B/L,
ARE1 (if duty paid raw material)/ARE2 (concessional rate of duty paid
raw material) – Quadruplicate copy,
Customs signed Invoice
Packing list
SDF form, Annexure ‘F’, for claiming DEPB benefit.
One set of the above documents are forwarded to Excise dept. for submission to Central
Excise Office for final assessment and on the basis of that we get the Credit in Bond.
33. 14.4.5 Communication The dept. informs the customer the shipment details.
to customer
Non-negotiable copy sent to the customer/agent.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 33 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
Dept. informs the agent/customer the courier detail of the original docs
despatched by the bank.
34. 14.5 Job work done The goods is received under 2 following conditions :
by us Under Job challan :
At the time of despatch a “Job Challan” is filled up, as send by the customer,
The contract is prepared only with the processing charge,
Invoice is generated only with the processing charge as the unit price,
No sales tax or Excise duty charged, specified as per the code during Invoice
generation.
The rest of the process is same as Domestic sale.
35. 14.6 ADT sales/ A dummy packing is done under a different series,
Outside A new contract is prepared in the name of the new client & subsequent delivery is done.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 34 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 36 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
to raise a print out (Freight documents) & sent to accounts for payment.
Payment made by accounts.
41. 15.2.2.1 Payment to There is no formal contract. Rates are negotiated against each consignment.
Shipping cos. This payment is made is made against a Debit note raised by the concerned party.
OR Forwarding This is because usually B/L is issued only against freight payment.
agent The D/Note is checked by the dept., & sent to accounts after necessary authorization from
the dept. head, after making necessary entries in the same ‘Freight register’ menu, as
described above.
The A/C makes payment.
This payment is maintained as an advance in the a/c books.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 37 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
Against each despatch & as per the agreed terms (%age of the freight), the dept. gets a
Brokerage from the shipping cos.
After payment made, the dept. raise a Debit note manually & sent a copy to accounts &
another to the concerned Shipping cos.
Against this D/Note the shipping cos. Makes the payment by cheque, which was adjusted by
a/cs against the same Invoice.
42. 15.2.2.2 Payment to Here the payment is made against D/note as well as B/L copy.
Clearing agent The procedure is the same, as above.
This payment is also maintained as advance payment.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 38 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
There is a service tax being levied on the clearing charges. This is modvatable.
After the a/cs get the bill & make the payment a copy of the same is sent by a/cs to excise.
Excise dept. maintain a register crediting whatever service charges we paid which is
adjusted against the excise we need to pay.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 39 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
Invoice series & date. This specifies the despatch against which the C/note is to be
raised. On giving the nos. automatically the quantity despatched & the value of the
Invoice gets copied to this menu.
There is also a Credit sub-group to be mentioned as & when required. They are :
ADT
Others
RBG.
Remark i.e. the detail reason for the payment.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 40 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
46. 18. Commission The sales dept. advises finance dept., at regular interval, the agency commission/brokerage
payment to be paid to different overseas agent/local agents/brokers.
This is done after payment received,
The advise is in the form of the Invoice nos. against which commission has to be paid,
For this a commission agreement is prepared by legal dept. (in case of local agent) & by the
sales dept. (in case of overseas agent).
This is sent to the agent/broker for signature as a sign of acceptance.
The signed copy, on receipt, is forwarded to finance dept.
On advise of the sales dept. the finance dept. arrange payment by draft/T.T. transfer &
advise the same to sales dept.
Sales dept. informs the details to the agent/broker.
Export return
Domestic return.
48. 19.1 Export return The customer raise an Invoice of the quantity to be returned,
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 41 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
When the goods arrive at the port the finance dept. files a Bill of entry stating the Shipping
bill no. against which the goods was exported & the reason for return of the goods.
There can be 2 options :
49. 19.1.1 Parent If the license against which the shipment is made is already closed then the re-import has to
Shipment be done by import duty payment only.
under DEEC Otherwise a declaration has to be given that the goods after re-processing will be re-
exported within the next 6 months.
If shipment is not done within 6 months then the full customs duty is to be paid along with
interest.
If the license is not closed then the said shipping bill marked by customs appraiser cannot be
filed for DEEC benefit.
50. 19.1.2 Parent The DEBP benefit + Interest (15%) has to be returned by draft/cash to the customs
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 42 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
51. 19.1.3 Excise Permission is to be taken from jurisdictional Asst. Commissioner of Central excise through
formalities range supdt. For taking the goods into the mill premises.
The material is moved under ‘bond’ from port to the mill premises.
A physical verification of the goods is done by the supdt. of central excise & the record is
maintained in a register.
When the said goods is again despatched either export or domestic then a noting is done on
the same register.
52. 19.2 Domestic The material is received at the mill premises in packed condition. The parent the customer
return/Excise returns Invoice.
formalities.
The proportionate excise duty is credited in our books,
Physical verification not required but can be done & a Register is maintained as described
above.
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 43 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
54. 21. DO generation Material drawn out after re-packing or from fresh prodn, if sent out as samples, a DO has to
for Sample be generated to account for the quantity taken out.
material
Since sample is sent ‘Free of charge’ so the DO is generated without assigning any value.
This is done under ‘FS’ series (Free sample)
The customer is assigned as ‘WEAVING DEPT’ or Warehouse .
679060640.doc
Organisation - Jaya Shree Textiles Created on 23/10/2008 15:08:00
Project - ERP Implementation Page 44 of 44
Created by
Team - SD
Title AS-IS Business Process Scripts Version No: 1.0
679060640.doc