Professional Documents
Culture Documents
Troubleshooting
7. Troubleshooting
Cap Opener
Microparticle Mixer
Barcode Reader
Sample Disk
( These alarm are Disk Type only )
S / R ARM
16_01_14 S/R arm didn't reach P.Stop The pipetter did not reach or stop at the horizontal 1. Check home position detector & Sample position
horizont. sample pos. sample position . detector signal and replace.
16-01-14 : X Home P1 & Sampling P2 detection 2. Replace DO1 PCB.
3. Replace EMOT110 PCB.
4. Replace EIO PCB.
16_02_01 Pipetter S/R arm didn´t leave P.Stop The pipettor did not move out of the vertical home 1. Check that there is no obstacle under pipetter.
vertical vert.home pos.at res position after reset during service functions like 2. Check home position detector signal and replace.
movement 16-02-01 Auto-Adjust, Bead Mixer check,Magnet check, 3. Replace the motor.
Rack Pack BC check, R.Disk / CapOpen check, 4. Replace DO1 PCB.
Sample BC check, Solid Waste check. Replace EMOT110 PCB
6. Replace EIO PCB.
16_02_02 S/R arm didn't reach Stop The pipetter did not reach or stop at the vertical 1. Check home position detector signal and replace.
vertical home pos. .. home position while the instrument was resetting 2. Replace the motor.
16-02-02 itself. 3. Replace DO1 PCB.
: Z Home detection P4 4. Replace EMOT110 PCB.
5. Replace EIO PCB.
16_02_03 S/R arm didn't reach P.Stop The pipetter did not reach or stop at the vertical 1. Check home position detector signal and replace.
vertical home pos. .. home position. 2. Replace the motor.
16-02-03 : Z Home detection P4 3. Replace DO1 PCB.
4. Replace EMOT110 PCB.
5. Replace EIO PCB.
16_02_04 S/R arm didn't lower P.Stop The pipetter did not move downwards. 1. Check home position detector signal and replace.
16-02-04 : Z Home detection P4 2. Replace the motor .
3. Replace DO1 PCB.
4. Replace EMOT110 PCB.
5. Replace EIO PCB.
16_02_05 S/R arm detect abnorm P.Stop The pipetter detected abnormal descent when 1. Check abnormal descent detector signal and replace.
desc. exc.sampl.pos moving downwards. 2. Replace the motor.
16-02-05 : Abnormal Descent detection P5 3. Replace DO1 PCB.
4. Replace EMOT110 PCB.
5. Replace EIO PCB.
S / R Pipetter Syringe
Gripper
Note) INC: Incubator pos. , V: Cup pos.1 on Buffer, DS1: Dilution pos. 1 on Buffer,
DS2: Dilution pos. 2 on Buffer , P1: Tip pos.1 on Buffer, P2: Tip pos.2 on Buffer,
SW: Solid Waste pos. , RP: Rest pos. , TC: Tip magazine , VC: Cup magazine,
HP: Home pos. , SP : Shunt pos., STP : stand-by pos., SIP: Sipping pos.
Solid Waste
Sipper Arm
Sipper Syringe
Magnet Drive
22_01_04 Magnet didn't leave home pos. Stop The magnet did not move out of the home 1. Check home position detector signal, and replace.
22-01-04 position. 2. Replace the motor.
: Home detection, (mode 1-1) 3. Replace DO2 PCB.
4. Replace EMOT110 PCB.
5. Replace EIO PCB.
Pipetting Station
23_01_03 Cup pos. 3 in Pip.St. was not empty P.Stop A cup was detected at the DS1 position on 1. Check that gripper has been, adjusted in the
23-01-03 /Stop the buffer station when gripper put a cup normal way, otherwise adjust the gripper.
into the DS1 position.
23_01_04 No cup detected at pos.3 in P.Stop A cup was not detected at the DS1 position 2. Check that gripper has been adjusted in the
pip.Station 23-01-04 /Stop on the buffer station. normal way, otherwise adjust the gripper.
23_01_05 Cup pos. 4 in Pip.St. was not empty P.Stop A cup was detected at the DS2 position on 1. Check that gripper has been adjusted in the
23-01-05 /Stop the buffer station when gripper put a cup normal way, otherwise adjust the gripper.
into the DS2 position.
23_01_06 No cup detected at pos. 4 in P.Stop A cup was not detected at the DS2 position 1. Check that gripper has been adjusted in the
pip.station 23-01-06 /Stop on the buffer station. normal way, otherwise adjust the gripper.
23_01_07 Tip pos.1 in Pip.St. was not empty P.Stop A tip was detected at the P1 position on the 1. Check that gripper has been adjusted in the
23-01-07 /Stop buffer station when gripper put a tip into the normal way, otherwise adjust the gripper.
P1 position. 2. Check position detector signal, and replace.
: Present/Absent detection TB1, (mode 1-1) 3. Replace EIO PCB.
4. Replace EMOT110 PCB.
23_01_08 No tip detected at pos.1 in pip.station P.Stop A tip was not detected at the P1 position on 1. Check that gripper has been adjusted in the
23-01-08 /Stop the buffer station. normal way, otherwise adjust the gripper.
: Present/Absent detection TB1, (mode 2-1) 2. Check position detector signal, and replace.
3. Replace EIO PCB.
4. Replace EMOT110 PCB.
Liquid Waste
24_01_01 Liquid Liquid waste container is full P.Stop The liquid waste tank is full. 1. Check liquid waste level.
Waste 24-01-01 : Liquid waste detection, (mode 1-1) 2. Check liquid waste detector signal, and replace.
3. Replace EIO PCB.
4. Replace EMOT110, PCB.
24_02_01 Liquid Liquid waste container is missing E.Stop There is no liquid waste tank. 1. Check that the liquid waste tank is correctly
Waste 24-02-01 : Liquid waste tank detection, (mode 1-1) positioned.
Tank 2. Check liquid waste tank detector signal, and
replace.
3. Replace EIO PCB.
4. Replace EMOT110, PCB.
System Water
25_01_01 System System water container is low or P.Stop The level of the system water goes down 1. Check distilled water level.
water empty 25-01-01 and is short. 2. Check distilled water detector signal, and replace.
: System water level detection float SW, 3. Replace EIO PCB.
(mode 1-1) 4. Replace EMOT110, PCB.
Liquid Waste
28_01_01 Reagent Reagent disk cover is open W The cover of the reagent disk is open. 1. Check cover detector signal, and replace.
Disk 28-01-01 2. Replace EIO PCB.
Cover 3. Replace EMOT110 PCB.
GP Controller
29_01_20 Control err. signal 29-01-20 E.Stop GPCONT10 1. Check PCB connector contact.
2. Replace EMOT110 PCB.
Rack GP Controller
GM Controller
GP Controller Timeout
GM Controller Timeout
Note) See the table for GPCONT/GMCONT on the EMOT100 board for details.
ADC
ProCell
Power Supply
Sample
35_03_01 Sample short (no LLD before z-max) W The pipetter does not detect a liquid level at 1. Add the sample .
35-03-01 the sample position due to insufficient 2. Replace pipetter probe.
sample or nothing in the sample container 3. Replace LLD-P PCB.
and then the pipetter touches the bottom of 4. Replace DIST-P PCB.
the sample container because the sample is 5. Replace EIO PCB
short or there is no sample(The sample
volume is shorter than the dead volume
specification.).
Sub-code:
Disk Type:Pos.No.1-30 and Test No.
Rack Sampler Type: Rack ID, Pos.No.1-5
and Test No.
35_03_02 Sample short (bottom-out after LLD) W The pipetter detect a liquid level at the 1. Add the sample .
35-03-02 sample position. But the pipetter touches the
sample container bottom because the sample
volume is too small.
Sub-code:
Disk Type:Pos.No.1-30 and Test No.
Rack Sampler Type: Rack ID, Pos.No.1-5
and Test No.
35_04_01 Sample short (before aspiration) W The pipettre could not completely detect a 1. Add the sample .
35-04-01 liquid level in the normal manner due to
insufficient sample or nothing in sample
container.
Sub-code:
Disk Type:Pos.No.1-30 and Test No.
Rack Sampler Type: Rack ID, Pos.No.1-5
and Test No.
35_04_02 Sample LLD noise (before aspiration) W E2010 recognizes this imperfect liquid level 1. Remove the static electricity charge.
35-04-02 detection after the pipetter Z-movement 2. Remove the bubble.
stops because Static charges or other noises
causes the imperfect sample liquid level
detection.
Sub-code:
Disk Type:Pos.No.1-30 and Test No.
Rack Sampler Type: Rack ID, Pos.No.1-5
and Test No.
36_02_02 Incub.temp. out of range. W The temperature of the incubator exceeds 1. Replace the thermistor .
Ini.check 30 min.36-02-02 the tolerance limit for 30 min or more. 2. Replace the heater .
(37.0±0.5 °C) 3. Replace EECL111 PCB.
4. Replace DO3 PCB.
36_03_02 MC temp out of range. W The temperature of the cell exceeds the 1. Replace the thermistor .
Ini.check 30 min. 36-03-02 tolerance limit for 30 min or more. 2. Replace the thermistor
3. Replace the heater .
(-0.10*(outside temperature of detection 4. Replace EECL111 PCB.
unit)+30.0) ± 0.5 °C 5. Replace DO3 PCB.
36_04_02 PC/CC temp.out of range. W The temperature of PC/CC exceeds the 1. Replace the thermistor .
Ini.check 30 min. 36-04-02 tolerance limit for 30 min or more. 1. Replace the Peltier.
(28.0 ± 2.5 °C) 2. Replace EECL111 PCB.
3. Replace DO3 PCB.
36_05_01 PC/CC reag. bottle set 1 wasn't at W The temperature of system reagent 1. Exchange the detector of the system bottle.
28°C 36-05-01 position 1 is not in equilibrium . 2. Wait 15 minutes .. .
36_05_03 PC/CC reag. bottle set 2 wasn't at W The temperature of system reagent 1. Exchange the detector of the system bottle.
28°C 36-05-03 position 2 is not in equilibrium . 2. Wait 15minutes .. .
36_05_05 PC/CC bottle sets 1 and 2 not at Stop The temperature of system reagent positions 1. Exchange the detector of the system bottle.
28°C 36-05-05 1 and 2 are not in equilibrium . 2. Wait 15 minutes .. .
Assay Reagent
Diluent
37_02_04 Film detected in diluent for test no. x W Pipetter film was detected on pipetting of 1. Check RackPack .
37-02-04 diluent. 2. Replace LLD-P PCB.
Subcode: test No. 3. Replace DIST-P PCB.
4. Replace EIO PCB.
5. Cleaning of pipetter tubing
37_02_05 Premature LLD hovering on diluent W Hovering on the diluent bottle 1. Remove static electricity.
test x 37-02-05 (Liquid level is misdetected due to static
electricity or film.)
37_02_06 Premature LLD hovering on diluent Hovering on the diluent bottle 1. Check water conductivity.
test x 37-02-06 [Environmental error: heavy] 2. Prime pipetter tubes.
(The LLD function fails because of a
significant increase in water conductivity or
conduction of the nozzle.)
37_02_07 Premature LLD hovering on diluent W Hovering on the diluent bottle 2. Check water conductivity.
test x 37-02-07 [Environmental error: light] 3. Prime pipetter tubes.
(The LLD function fails because of an 4. Clean tip of nozzle
increase in water conductivity.)
Pretretment
37_03_04 Film detected in pretreat. for testno. x W Pipetter film was detected for pretreatment. Check RackPack .
37-03-04 Subcode: test No. Replace LLD-P PCB.
Replace DIST-P PCB.
Replace EIO PCB.
Cleaning pipetter tubing.
37_03_05 Premature LLD hovering on W Hovering on the pretreatment reagent bottle Remove static electricity.
pretreat.test x 37-03-05 (Liquid level is misdetected due to static
electricity or film.)
37_03_06 Premature LLD hovering on W Hovering on the pretreatment reagent bottle Check water conductivity.
pretreat.test x 37-03-06 [Environmental error: heavy] Prime pipetter tubes
(The LLD function fails because of an
increase in water conductivity.)
37_03_07 Premature LLD hovering on W Hovering on the pretreatment reagent bottle 1. Check water conductivity.
pretreat.test x 37-03-07 [Environmental error: light] 2. Prime pipetter tubes .
(The LLD function fails because of a 3. Clean tip of nozzle
significant increase in water conductivity or
conduction of the nozzle.)
BlankSet
ProCell / CleanCell
37_06_02 Detected PC/CC film detected (Pos 1) Stop Film is detected at PC/CC Pos. 1 during level 1. Check PC/CC Pos.1
37-06-02 check. 2. Replace PC/CC Bottle of Pos.1 .
37_06_03 PC/CC film detected (Pos 2) W Film is detected at PC/CC Pos. 2 during 1. Check PC/CC Pos.2
37-06-03 aspiration. 2. Replace PC/CC Bottle of Pos.2
37_06_04 PC/CC film detected (Pos 2) Stop Film is detected at PC/CC Pos. 2 during level 1. Check PC/CC Pos.2
37-06-04 check. 2. Replace PC/CC Bottle of Pos.2
37_06_05 PC/CC film detected Stop PC/CC not available due to film detection during 3. Check PC/CC bottle both Pos.1 and 2
37-06-05 aspiration. 4. Replace PC/CC bottle
37_07_01 System System reagent bottle change over W System reagent bottles change over to the others Only inform of changing over.
reagent 37-07-01 during operation cycle.
change over Sub-code; Seq.No. of the corresponding sample
Bar Code
BlankCell
Inventory
Clot Detection
Sample ID
Gripper Adjustment
51_01_01 Gripper Gripper failure during autom. W There was an item that was not adjusted during Retry adjustment Gripper by the correct
Automatic adjustment 51-01-01 automatic adjustment. Adjustment procedures
51_01_02 Adjustment Gripper failure during autom. W There was an item that was not fully adjusted Adjust the physical position of this parts and
adjustment 51-01-02 due to it being up to the limit during automatic retry manual/automatic adjustment
adjustments.
AC Power
CPU Error
Calibration
Samples
Serial No.
Validity
Database
Maintenance
Notes)
W: Warning
L: Line alarm
An alarm occurred on a line.
AL: A line stop
An alarm occurred on the A line.
IL: I line stop
An alarm occurred on the I line, turntable C and the turn belt.
R: Rack supplying stop
S: Stop
P: P. Stop (partial stop)
E.S E. Stop (emergency stop)
A - Line
B Line
C Line
Rack Detection
Cup Detection
Others
76_03_04 Turn Table C No Rack Loading : 76-03-04 IL/S Rotating mechanism C (Belt): Rack is not 1. Check Rack detector , and replace.
transferred in through transfer-in operation. 2. Replace the motor for the Belt movement
3. Replace DO5 PCB.
4. Replace PS-CONT PCB.
5. Replace RS-CONT PCB.
76_04_01 A Rack on B-Line Junction : 76-04-01 L/S Rotating mechanism C (Belt): Rack found at 1. Check Rack detector , and replace.
transfer-out position. 2. Replace DO5 PCB.
3. Replace PS-CONT PCB.
4. Replace RS-CONT PCB.
“ Level ” shows level of the alarm concerned; the lower the level number, the more serious the alarm.
“ No Result ” indicates whether no data is available for a test as a result of the alarm occurring.
“ System Block ” indicates whether the data for the test is blocked for the system as a result of the alarm occurring.
Others
Flag Data Alarm Alarm Description
S System Block - The measured data concerned is
blocked by system.
B User Block - The measured data concerned is
blocked by user.
R User Release - The measured data concerned is
released by user.
7.3.6-2 Pipetter Upper Dead Position Detection, Pipetter-Z Abnormal Descent Detection
7.3.8-2 Gripper-Y Home Position Detection, Gripper-Y End Position Detection, Gripper-Y Rest Position
Detection
7.3.8-3 Gripper Solenoid Abnormal Descent Detection, Gripper Finger Grip Detection
7.3.10-2 Sipper Upper Dead Position Detection, Sipper-Z Abnormal Descent Position Detection
9 Timing belt itself defective? Check whether the timing belt is defective.
Exchange timing belt if it is defective.
10 Motor and pulley fixed properly? Check that cord P587 assembly with motor (P/N 741-4251)
and pulley P (P/N 741-1055) are fixed.
Fix cord P587 assembly with motor and pulley P by tightening
the fixing screws if they are not properly fixed.
A - Line
B - Line
C - Line
A - Line
B - Line
C - Line
Turntable C
3 Wire lead disconnected from the connector? Refer to cross wiring reference.
Check whether pin is disconnected from the connector.
Insert pin into the connector again if it is disconnected from the
connector.
4 +5V supply voltage supplied? Check that +5V is supplied by DC power supply.
Signal voltage output correct? Exchange DC power supply if it did not output +5V.
Confirm the function of each photocoupler by using the
Monitoring Sensors function in the Admin screen.
Exchange photocoupler if defective.
5 All cable leads connected correctly? Refer to cross wiring reference.
Connect the connector if it is disconnected.
6 Timing belt itself defective? Check whether the conveyor belt (P/N741-7521) is defective.
Exchange conveyor belt (P/N741-7521) if defective.
7 Motor fixed properly? Check that the motor assembly is properly fixed.
Fix the motor assembly by tightening the fixing screws if it was
not properly fixed.
I - Line
3 Wire lead disconnected from the connector? Refer to cross wiring reference.
Check whether pin is disconnected from the connector.
Insert pin into the connector again if it is disconnected from the
connector.
4 +5V supply voltage supplied? Check that +5V is supplied by DC power supply.
Signal voltage output correct? Exchange DC power supply if it did not output +5V.
Confirm the function of each photocoupler by using the
Monitoring Sensors function in the Admin screen.
Exchange photocoupler if defective.
5 All cable leads connected correctly? Refer to cross wiring reference.
Connect the connector if it is disconnected.
6 Timing belt itself defective? Check whether the timing belt is defective.
Exchange timing Belt E if defective.
7 Motor fixed properly? Check that the motor assembly is properly fixed.
Fix the motor assembly by tightening the fixing screws if it was
not properly fixed.
3 Is the red LED “DIAG” Except for just after Change ECPU237 PCBs.
on ECPU237 PCB turning on the main
blinking ? power supply
6 DIP switches on Set the DIP switches correctly according to the service manual,
ECPU237 PCB the PCB as a service part is not set for E2010.
1. The data files indicated in the following table are loaded onto DRAM.
2. On occurrence of a failure in loading, the relevant error message is presented on UI and the power-up sequence is
forced to stop. Note, however, that the power-up sequence is not stopped for "param.dat".
Failure in Loading
1 Data File 1 Load Error SRAM - An error has occurred during loading of Stop
2 Data File 2 Load Error FD - An error has occurred during loading of Continue
data FD ID.
3 Data File 3 Load Error FLASH ROM - An error has occurred during loading of Stop
4 Data File 4 Load Error FLASH ROM - An error has occurred during loading of Stop
5 Data File 5 Load Error FLASH ROM - An error has occurred during loading of Stop
6 Data File 6 Load Error FLASH ROM - An error has occurred during loading of Stop
9 Data File 9 Load Error FD reagent.dat An error has occurred during loading of Continue
reagent information.
10 Data File 10 Load Error FD sample.dat An error has occurred during loading of Continue
sample information.
11 Data File 11 Load Error FD control.dat An error has occurred during loading of Continue
control information.
12 Data File 12 Load Error FD calib.dat An error has occurred during loading of Continue
calibration information.
13 Data File 13 Load Error FD qc.dat An error has occurred during loading of Continue
QC information.
14 Data File 14 Load Error FD status.dat An error has occurred during loading of Continue
status information.
15 Data File 15 Load Error FD message.dat An error has occurred during loading of Continue
16 Data File 16 Load Error FD setup.dat An error has occurred during loading of Continue
setup information.
17 Data File 17 Load Error FD refer.dat An error has occurred during loading of Continue
reference information.
18 Data File 18 Load Error SRAM - An error has occurred during loading of Stop
19 Data File 19 Load Error SRAM - An error has occurred during loading of Stop
20 Data File 20 Load Error SRAM - An error has occurred during loading of Stop
21 Data File 21 Load Error SRAM - An error has occurred during backup of Continue
22 Data File 22 Load Error SRAM - An error has occurred during loading of Stop
23 Data File 23 Load Error SRAM - An error has occurred during loading of Stop
24 Data File 24 Load Error SRAM - An error has occurred during loading of Stop
etc.).
25 Data File 25 Load Error FD param.dat An error has occurred during loading of Continue
1 Self Test Error Boot ROM - An error has occurred during self-test. Stop
2 Boot Error Boot ROM - An error has occurred during loading of Stop
system software.
initialization.
6 Front Panel SW Off OS - The front panel switch is turned off. Stop
7 Line Main Power Off OS - The line power supply is turned off. Stop
1. Covers
-check for lead wires is pinched
-check for photo couplers move out
-check for shift of positioning
8. Gripper Mechanism
X direction motor (after exchange);
-adjust for each position
-check for x direction movement
-adjust for belt tension
Y direction motor (after exchange);
-adjust for each position
-check for Y direction movement
-adjust for belt tension
16. Check for the measuring data below Assay Performance Check
-PMT-HV Adjustment
-Artificial media test
-TSH Assay test