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Q1. Do I still need to raise a request in e-travel tool to avail Car Rental service?
Ans Yes.
Q3. I do not hold an Amex Corporate card, what do I need to do to get one?
Ans Please refer to Annexure 1 “Corporate Card Program” in e-travel tool under Tools.
Q5. I do not have Corporate card or personal card; can I pay by cash?
Ans. It is recommended to use Amex corporate card. If you do not have, please apply for the same
now. It is also recommended to abstain from cash payment.
Q9. Can the transaction be disputed with the bank or do I have to route the dispute through the car
desk?
Ans All disputes must be routed through the car desk.
Q10. For Bangalore & Hyderabad Airport pick-up / drop do I still need to use Meru / Easy Cab or any
other agency?
Ans You can book these services through our servicing desk and now the bookings can be done
through e-travel tool, however if you wish to use the service of radio taxi and is working out cost
effective you may do so.
Quick guide to raise an e-travel request
Please note, you can create individual requests for- Flight/ Car/ Accommodation/ Forex/ Visa/
Train.
Please note, if you are raising individual requests i.e. for eg. Flight, then you have to do “Save &
Preview” after filling the travel date and time. So on for other mode of requests as well.
Incase if you are raising a request only for flight (accommodation not required) in this case the
tool will prompt for accommodation and you will get a pop-up, please click on “OK” and in the
next page check the radio button “no accommodation required” and then do “save & preview”
and submit the request (This is only- If you do not need accommodation).
If your request is submitted successfully it should be available to view in your “pending” section.
If you don’t see your request in “pending” section then please check in your drafts. If you wish
to submit a request which is in your draft section, please open the request and the do “Save &
Preview” and submit the request.
Group Travel- If you are raising a request for a group which includes contractors/clients (non-
Accenture personnel), please mention your enterprise ID and employee number but let the
“Traveller Name” be as exactly the travellers name.
When you are raising a car request- if you select a car category which is higher than your
entitlement you will get a warning message. You may change the car category according to your
eligibility or you may continue to raise a request with your choice of category by ignoring the
warning message. Travel desk will process the request post your Senior Manager or Managing
Director approves the request on the tool.
You will be receiving an auto-mailer for car booking confirmation as below, Click on the link
American Express or Master/ Visa to key in the credit card details. Once a valid credit card is
entered & on successful validation you will receive the car booking confirmation automatically.
In case if you don’t receive the car booking confirmation please call the resepective car agency
{refer sample below}.
Flight Booking page
Selecting “Online” option will direct you to OBT tool where you must complete the flight bookings by
choosing the flights. Data from etravel will be auto populated i.e. from & to, travel dates…
Selecting “Offline” option will mean, you must call travel desk once the request is approved with the
Travel request number for issuance of the tickets.
Requests with online option will be available in “Online Pending” section, click on go online to complete
the flight bookings.
Note:
Online option is available for request raised with “Self” as option.
Requests raised using certain restricted WBS will not have Online option. Employee must call
Travel desk for issuance of flight tickets once the request is approved.
In case of re-issuance of the exiting tickets, you my please call travel desk.