JOY KAVANAUGH

(707) 496-6946 joy.kavanaugh@gmail.com

OBJECTIVE
I am seeking a role in an office or remote environment. My range of experience highlights administrative and
communications skills, with managerial abilities and strong interpersonal relations. I also enjoy problem solving
and goal-oriented tasks. Considering any field of work and interested in growth and acquiring new skillsets.

EDUCATION
Environmental Studies B.A. with Minor in Professional Writing 2012 - 2016
University of California, Santa Barbara

WORK EXPERIENCE
MOUNTAINWATCH TRAVEL, Queenstown, New Zealand February 2023 - Present
Event Sales Associate, Snow Machine & Dream Machine
Customer liaison via email, phone, and chat support for three destination festivals, upwards of 12,000 guests
Maintaining spreadsheets and databases for festival packages, including costing and guest rooming lists
Editing copy on websites using Wordpress and Easol, handling bookings using IWannaTicket and Easol
Working on-site in Bali for Dream Machine, including ticketing, troubleshooting, and guest management

LITTLE BLACKWOOD, Queenstown, New Zealand February 2023 - Present

Cocktail Bartender
Learning specialty cocktails and classics, upholding creation standards for 'New Zealand's Best Bar 2022'
Creating 'Trust Your Bartender' cocktails, making unique cocktails tailored to customer's preference
Cultivating guest experience with table service, up-selling products where relevant
Ensuring high quality presentation of beverages and artisan cheese and meat platters

TAIAROA CAPITAL LTD, Queenstown, New Zealand September 2018 - May 2022
General Manager (see venue-specific roles below)
Maintained relationships with local Police, Council, and District Licensing for two venues
Responsible for hiring and training of staff, and issue of warnings and/or disciplinary action
Ensured staff training included thorough knowledge of NZ legislation for the Sale and Supply of Alcohol and
Host Responsibility requirements
Completed successful Essential Skills Work Visa applications for all migrant staff members
Created content and managed all social media & marketing platforms
Internal design for venues including posters, menus, and uniforms
Stock management, costing, placement, and ordering
Point of Sale system set up and maintenance (IdealPOS and OneTap)
Completed NZ Food Control Plans required for commercial kitchen licensing for two venues, ensuring food
safety training, record keeping, and high standards upheld
Basic maintenance and handiwork throughout venues to solve minor issues
Bungalow - Bar Manager September 2018 - February 2023
Event planning including poster design, marketing, and collaboration with DJs/live music performers
Venue management including regulation of intoxication, delegation to the bar staff and security
team, and maintaining atmosphere to ensure quality, consistency, appeal, and safety
Trained new Duty Managers to high level of competency in venue management
 JOY KAVANAUGH
(707) 496-6946 joy.kavanaugh@gmail.com

Whakatipu Brewing Co. - Venue Manager April 2021 - May 2022

Opened venue July 2021 after 3 months of preparation
Completed goal-based projects to improve the venue and increase customer base
Trial and error of self-motivated ideas and projects
Detailed contracts with suppliers and sourced unique local products to achieve branding
Worked closely with Head Chef to create a seasonal menu with unique options
Modification of cocktail menu, wine list, and other stock selection based on demand/season

TOURISM ADVENTURE GROUP, Multiple Locations, New Zealand February, 2017 - September, 2018
Loco Queenstown - Duty Manager
Blend Bar, Wellington - Bartender
Nomads Capital, Wellington - Reception

COMMUNITY ENVIRONMENTAL COUNCIL, Santa Barbara, California February 2016-October 2016

Communications Assistant
Built and integrated new communication systems using platforms such as Trello, Basecamp, and Asana
Wrote and edited copy for blog posts and articles, managed social media platforms
Worked on large spreadsheets to collaborate with Communications Manager on social media development
Worked on special projects for CEC such as Santa Barbara Earth Day Festival, a festival with a large
capacity attendance of 30,000 people
Communicated with vendors and non-profits for festival involvement, assisted with festival organization
leading up to, and on the weekend of the event

SPECIFIC SKILLS
Proficient with Microsoft Office and Google Suite
Efficient data entry, touch typing, speed reading/analysing abilities
Basic knowledge of Adobe Suite - Photoshop and Illustrator
Familiar knowledge of web design sites Squarespace, Wordpress, and Weebly
Proficient with ticketing sites/software IWannaTicket and Easol
Professional design ability using Canva
Basic Spanish speaking, reading, and writing

Writing sample available upon request.

REFERENCES

Daniel Taiaroa - Director/Owner, Taiaroa Capital LTD

danieltaiaroa@gmail.com

Thomas Jacob - Operations Manager, Taiaroa Capital LTD

tomalexjacob@gmail.com

Stefana Patrascu - Site Manager, Little Blackwood

manager@littleblackwood.com

Emer Collins - Event Sales Manager, MountainWatch Travel

emer@snowtour.com.au