Diploma in Public

Service 4.0
Join our program to develop your skills and understanding of the transforming
public service industry in the age of Industry 4.0.

by Yecid Mateus Prada

Module 1: Industry and Technology
Industry 4.0 Social Skills

Learn about the opportunities this new Develop the communication skills needed in this
industrial revolution offers. new technological era for effective interaction
with colleagues and the public.

Public Service 4.0 Trends in Customer Service

Get an overview of changes occurring in recent Understand how technology has transformed
times to improve the public service and better expectations for customer experience.
serve the community.
Module 2: Talent Management and
Organizational Development

Talent management & Development Human Resources Management

Develop leadership competencies and collaborative Learn how to harness the full potential of employees
skills for success in the modern public service. in service delivery and organizational effectiveness.

Managing Data Analytics Handling Organizational Change

Utilize big data analytics to make informed decisions Master strategies for executing successful change
and optimize resource usage. initiatives in the organization.
Module 3: Emotional
Intelligence and Innovative
Thinking
1 Socioemotional 2 Innovation in the
Competencies Public Sector

Develop empathy and self- Stay on top of innovations to

awareness to help you improve service delivery and
communicate and connect meet changing needs.
better with the public and
colleagues.

3 Methodologies of 4 The Power of Data in

Public Administration Public Service

Acquire tools that contribute Harness the power of data to

to institutional strengthening, continuously improve service
such as project management delivery and stay ahead of the
and process automation curve.
Program Details
1 2 3

Duration Sessions Format

96 hours total (24 in-person 6 in-person sessions of 4 Participants can choose

hours, 72 virtual hours). hours each, and 24 virtual between in-person and virtual
sessions of 3 hours each. attendance synced in real-
time, allowing for greater
flexibility and personalized
experience.
Who should participate?
Public Servants Members of the Public
Seeking to be competitive in an industry Interested in public service trends and
increasingly driven by Technology. advancements.

Looking to develop skills to better serve the Wanting to contribute to a better society
community and enhance personal career through informed ideas and opinions.
growth.
Certificate
Attendance Evaluation Score Award

Your attendance should be at You must obtain at least 80% Certificates will be awarded
least 80% of the total of the score in each of the to participants who qualify
program hours. activities constituted in the with the above criteria.
syllabus.
Open Registration

Networking Flexible Schedule Practical Tutorials

Opportunities
Get to interact with professionals
in the industry and make valuable
connections.
Program is tailored to fit busy Expect engaging hands-on
professionals, with virtual classes training with opportunities to
providing personalized and implement concepts in real-world
interactive experience. scenarios.